Seascapes USA

Had a great experience here. The instructors were very helpful and supportive during my training. Would recommend this store to people locally.

Started my first encounter with Seascapes with a Groupon… first indoor dive, awesome! Trained with Alex, very patient, explains everything, very nice guy. Met Bob, was very nice to me, explained I needed to buy equipment to continue… okay no problem. He showed me various masks, snorkels, fins and boots and explained them all, answered all my questions. Ring me up… holy **** bit expensive, but me not researching ahead of time or knowing much about pricing of equipment, okay swallowed the lump in my throat and went along with it.
Had my 2^nd and 3^rd indoor classes, again with Alex. Couldn’t have had a better instructor. Did the online classes, took me exceptionally long due to a new and very demanding job. Eventually got it done and recently did my open dives (pretty cold out but came this far and wasn’t going to stop). I’m now open water certified and eventually will be looking into the advanced cert.
Bob…so I read a lot of comments on here that he is rude, he is a crook, he’s this and he’s that. Maybe it’s just me, since I’ve grown up around sarcasm in my family, but he didn’t bother me a bit. Can sarcasm be taken as someone being rude? Maybe… definitely for those that are hypersensitive. When you’re 100 feet under water, hypersensitive is the last thing you want to be.
I felt a little rushed at first, but now understand why… there is a lot to learn, and I had to take a refresher indoor class as 1 ½ months passed since my 3^rd class. You lose a lot of what you learned if you don’t use it, that goes with anything. Scuba diving, although a lot of fun, has to be taken very seriously as you could be facing life threatening situations if you are not prepared.
Was he sarcastic at times? Yes. Is he funny? To me, yes. Was he helpful? Absolutely.
I’m a fan.

As an attorney, the new Owner will be sued.
My husband and I received a 200.00 gift certificate for Seascapes and went a couple of weeks ago to redeem it. The new Owner said that he would not honor it, even though there was no expiration date and regardless, the new laws do not allow expiration dates on certificates.
As I stated in my previous comment, he will be sued because it is unlawful to refuse gift certificates that were issued by previous Owners. It is the Buyers responsibility and obligation, in their contract with the Seller, to receive a credit for any and all gift certificates issued but not redeemed as of the date of closing. If this information was not provided to the Buyer by the Seller, then he can file suit with them if he so chooses. Nonetheless, I find it to be terrible business practice to anger good customers.
–Attorney Rena A Berkowitz

Worst place ever and horrible customer service. New owner has NO idea how to deal with customers and is just flat out disrespectful and rude. Will promote any and all dive shops but this place.

Kind of have mixed feelings about this dive shop/​dive certification school. The staff is well trained and professional, Alex is a pleasant, experienced and reassuringly calm dive instructor. The owner, Bob, however is a rather short-​tempered and arrogant guy. I have over heard him instructing the employees to «get them out of here» while we were working on completing the required quizzes and in general seemed more concerned about how much cash flow we were bringing in than in about getting us dive-​ready and certified. I understand it’s a business, but paying customers want the romance of thinking you actually enjoy what you do and want us to be happy as well. After being charged $ 75 for returning the rental equip Wed instead of Monday (didn’t know about the penalty). I just want to know, why in the world should I buy my BCD, regulator or wet suit from your store when there are it turns out a half dozen other dive shops on Long Island?