Everytime we’ve come through the drive-thru they are nothing but rude. Going in and ordering isn’t as bad, usually it is much better but, the rude staff members I’ve encounterd through the drive-thru is what is making me give them 2 stars. Granted, the food is very good but, I could go to a different location to get the same quality food and a better customer service experience.
Nadia N.
Place rating: 5 Syracuse, NY
I am giving this Burger King 5 stars because of the amazing customer service that my husband and I received. Susan took our order, and she was extremely polite and went above and beyond to serve us. We ordered two chicken club sandwiches, one of which was a medium meal. She gave us a small drink cup for free in addition to the medium drink. The food was brought out to us. We felt so welcomed, and the food was hot and fresh. We will definitely stop by here again if we are in the area!
J B.
Place rating: 4 Santa Ana, CA
It was a nice, clean location. Fries were hot, burgers warm, and staff was pleasant. Doesn’t get much better at a Burger King.
Wm W.
Place rating: 2 Wilmington, NC
OK, it’s a Burger King. But it’s a relatively nice Burger King — brightly lighted seating area(southern exposure), decently clean, staff is reasonably friendly & helpful. Go for the Whopper & a chocolate shake!
Neal E.
Place rating: 3 Haymarket, VA
A decent Burger King! Had an Original Chicken Sandwich Club value meal — bacon, tomatoes, and added onions and cheese. Sandwich was not as hot as it should have been. Fries were hot and crispy. I’d eat here again.
Alan B.
Place rating: 2 San Jose, CA
Unilocal is what you do when a business makes it difficult for you to give them feedback and Burger King Corporate doesn’t make it easy. No email address for customers. Only the media merits such a convenience. Customers must call between 8 and 5 eastern m-f. I’m sure if I remembered to call during those hours, I’d probably encounter some voicemail maze. Anyway, my complaint: why must I be asked to get away from the drivethru window when there is clearly no one behind me and my order is slow in coming? The person at the drivethru explains that they are rated on how long I am sitting at the window and not how long I am actually waiting and could please just go over there. I can understand getting out of the way when another customer needs to reach the window. And I later did. But I should not be asked to move just to fool their internal measurement system. Nor should I be given all of the huffy attitude when I decline to move. As she continued to cajole me into moving, I finally pulled the«May I speak to the manager» trick and she went in and visibly complained to some managerial type, who grunted something back. Request ignored. No one was going to come to listen to the customer. So, as I waited, I envisioned people spitting on my vegi-burger and heaping extra carcinogens on to it. Its not that I mind the extra carcinogens or the extra special sauce; I just don’t think its fair to the other customers that I get more than I paid just because I broke up the boredom. I’d entitle this review«Customer is Always Right… In the Way» if Unilocal let me specify a title.
