Syracuse Auto Color

First I want to say, the guys there are straight-​talking and nice.
I’ve been in Syracuse for about 4 years. I left my car in this bodyshop 2 times for painting and once for accident damage. First 2 times were wonderful experiences, fair service price, fast job.
But the third time was not smooth at all. A 19 years old black girl bumped my car when I was driving straight in my lane. My car was damaged badly. I had to replace the headlights, hood, left fender, control arm, mudguard, front bumper and many parts inside. And there were some internal parts damaged. The boss helped me to negociate with the black girl’s insurance company and got half of my lost back, I want to say thanks first!
But when guys there fixed the damaged parts they first found and returned the car to me, I found: 1. my new aftermarket headlights were not placed symmetrical, one was much lower and poped out of its hole. 2. Two corners of the brand new front bumper were poped out. I cannot push it back in. 3. When I drove, I can hear a very strange clank coming from the chassis.
So I sent the car back to them. After only 1 day, they replied that there’s nothing wrong with the chassis or the bumper. And since my headlights were «aftermarket», which meant «bad molded», it is normal to be not symmetrical… I had to get it back to road, trying to figure out on my own.
After 1 month, I cannot stand of the noise any more. So I sent my car to another national wide mechanic shop. Guys there found the issues in just 10 minutes! And the issue were: one axle was pulled out and had to be replaced. And the wheel alighment I paid Syracuse Auto Color to do was ruined. Since I had a subaru, I drove a 3-​wheel drive car for a whole month!!! My trans was almost gone!!!
I tried to get back to the bodyshop and asked a solution. They did nothing but faxing the new supplement to that girl’s insurance company. That’s all! They didn’t find that major and dangerous damage even after I asked them to reinspect, and that’s it?
The nightmare was not end. After 1 and half years, I accidentally took the front bumper apart to try to adjust the headlight on my own. I found: 1. There’s no foam absorber in the bumper!!! They forgot to replace it or place a new one in!!! Everyone knows there’s an absorber at the front!!! 2. There were many missing plastic clips, and most of the rest were misplaced. 3. The internal damaged body panels were not fixed in a right way. They were bent and rusted badly. IMO they should be replaced directly. 4. The reasons for asymmetrical headlights were the bent panel and bent headlight bracket. 5. The brand new left fender was already rusted while my stock right fender was still like new.
So I drove to Syracuse Auto Color again. Showed the boss everything I’ve found. And before that I’ve already ordered some parts, but some of them were not for the damaged parts. Guys there kept my car and waited until my parts arrived. But they didn’t ask any details of the parts I ordered or any suggestions from me. (I wanted to warn them of the misplaced clips and ask them to keep them orgnized.)
After only 2 days, they called me to get my car back. Fast service all the time! My car seemed good, no popped out parts, headlights in right position. The boss told me that he repainted the bent and rusted panels (not replaced?), ordered some new plastic clips from the dealer (for what?), repainted the left fender (later I found they repainted only the edge of the fender) and found the clips I just sent to them didn’t have the right size (he didn’t even know where the clips should be placed!).
I drove my car in highway, local, bumpy roads for a while. Everything seemed good. I parked it down to my apartment. And popped up the hood. Then I found one of the two hood height adjustment rods was missing, and again, misplaced plastic clips. It is weird that the rod can fall off on its own. It can only be rotated off by hand. Someone must forgot to replace it. And I knew it was not me, because I placed everything back in right positions just at the night before I sent my car there, and I am sure that rod was there.
I drove to Syracuse Auto Color for the last time. The boss cannot find the rod in the shop, but later he found it right on my car’s battery (from his face I can read he’s thinking I placed it there). Then he got angry, saying the clips I ordered were not right, he had to order some more from the dealer, bla, bla, bla. And he walked away!!! So he thought he knows the subaru better than the guy at the dealer? He thought he can memorize the right positions for every kind of clip, even more clear than the offical service manual and the offical online service diagrams (I ordered the right clips from the dealer face to face on their computer system, and triple checked from the offical documents)?? Buddy, do you know those clips I sent to your bodyshop were not for the parts you are woking on???