Gilchrist Chevrolet

I recently needed some work done to my vehicle, due to experiencing some electrical issues with my drivers side window being stuck down on a frigid 29 degree morning, December 30, 2015. I called around and one place said that they didn’t have any openings for a week out. I was running out of options so I decided to place a call to Gilchrist Auto Center. I spoke with Ron Ely and he said to stop in. After arriving I was eagerly greeted by Ron. He mentioned that due to some previously scheduled appointments they wouldn’t be able to service my car that same day and it would likely happen the next day. I dropped my car off at Gilchrist Auto Center on Wednesday the 30^th. After having my car at their Auto center all day Thursday I finally called and got an update on the status of my vehicle. After speaking with Ron, he assured me that they were very thorough when diagnosing my car and that it was good to go for pickup.
It was New Years Eve and I happened to get off from work later than expected. When I arrived at the auto center they were closed at 6pm and it was about 6:10pm. This wasn’t a good thing for me because it meant that my suv wouldn’t be accessible for three straight days due to New Years Day landing on a Friday. My quick thinking dad, who was my ride that evening, decided to approach a gentleman who happened to be outside in an adjoining parking lot. After we explained what my issue was he hinted that the keys might have been left in their office. He checked inside but none of the paperwork or my keys were in their office. My dad and I were scratching our heads hoping that someone in the office could get some keys to let us in to get my vehicle that was parked in the lot, but no one seemingly had answers for us. We talked with Will Ketcham the Sales Manager at the auto center but he offered «no solution» for me and even hinted that it was next to impossible for me to get my vehicle until after the 3 day weekend. He offered to write a hand written note addressing the minimal amount of communication from the auto center to me about my vehicle. He didn’t leave the comfort of his seat for one moment to help me gain a resolve. As I was about to exit his office without my vehicle an angel of a gal came to my rescue. After searching around the dealership for a person who could truly help out my dad randomly crossed paths with a woman named Stephanie Gilchrist. She was immediately willing to help. She phoned the Auto Center’s Service Manager who was heading home for the night and asked him for a favor. The gentleman Bob Cornett, turned around and came back to Auto Center. He was understandably annoyed by the fact that he had to come back to work, but he was more than willing to help out by making sure that I had my vehicle into the new year. I thanked him for his willingness to sacrifice his time to come back and help.
It meant so much to me to see Stephanie Gilchrist and Bob Cornett rally together on my behalf. I am thankful to those aforementioned individuals at Gilchrist Auto Center who were willing to go the extra mile for me. You helped my 2016 new year get off to a great start! Thanks so much!

I initially approached the dealership in October to replace a leased vehicle with the same one but newer, as my lease was running out in mid December and I wanted to make contact early. I spoke with Salesman 1, who promised to look into some packages and pricing options along the lines of what I wanted. He never did. I scheduled an appointment with him and he failed to show up, so I conducted further dealings with Salesman 2. He was extremely friendly but failed to demonstrate any knowledge of vehicles, initially looking up the wrong model years. We settled on an appropriate new vehicle, which was delivered on time and in good condition as promised, but which lacked features that had come standard with my previous one (ie blind spot mirrors, CD players, part that covers the gap when the rear seat is folded flat) — something I would expect the dealership to do, which I wanted, and which an experienced dealer/​salesman would have notified me of and helped me to get (as the features are still available for purchase). He also indicated that I may be reimbursed for the extra time left on my lease and for using fewer miles than I had purchased. It turns out that one is not reimbursed for these things.
I asked what the process was for turning in a lease vehicle, and the dealer explained that they (the dealer) handle everything. When I showed up to turn my vehicle in on the day my new vehicle arrived, the dealer said I needed to start the process with Ally Bank. Not usually an issue, but if they had been up front with me I could have called the bank in advance and would not have had to come back to the dealership an extra time and waste several more hours.
The nail in the coffin comes from the dealership explaining to me that my vehicle looked to be in good condition and they did not anticipate any additional turn-​in charges. Foolishly, I failed to get this statement in writing, because two weeks later I received a letter from Ally explaining that I owed some money in excess wear. I called the dealer to ask how I should proceed and spoke with a manager who explained that the dealer had absolutely no responsibility in the process and no responsibility to be up front with customers.
I have never had a worse experience at a car dealership.

My 2007 GMC Acadia had the steering go out while my children and I were on the freeway. Gilchrist got my car right in, realized it was a special notice type of thing, and got it all fixed up, PLUS found a recall on my car and fixed that while they had it in there. My service rep was AWESOME and kept me up to date on the repair work, and how the progress was coming along.

This review is particularly for the service department. I’ve been coming to Gilcrest since I was a kid with my parents for cars, service, and parts. I am a die hard GM guy and corvette fan. Let me share my experience; not once, but on several occassions. Customer service has no meaning to the folks in the service department at Gilcrest Chevrolet. It seems to be non-​existent with the exception of one mature gentleman that always asks how I’m doing and how I like my Corvette with a smile while he runs circles around the others. He is near retirement he mentioned and so maybe that is why he is so jubilant and caring. I told him he can’t retire, he needs to share his customer service skills with his co workers. The other people might as well have a terminal illness diagnosis and be somehow associated with the DMV; They are absolutely miserable. They won’t even take the time to look you in the eye and acknowledge your presence, let alone make sure your taken care of before you leave. There is a kid about 30 years old that is constantly looking down at his cell phone and mumbling. An older plump gentleman with dark hair and a members only jacket that has no personality whatsoever and needs to reference other know-​nothings anytime your stuck dealing with him. There is an asian female about 40 at the front service desk that is way too busy with her personal affairs to handle your needs as a customer. When you walk it she points me to the next room. No hello, no how are you, no smile… Then you get into the next room and you get to meet a bunch of people starring at computer screens that are way too busy to help you as well. At the end of the whole shameful transaction, the person that has been helping you then makes you go to the front service desk to the aforementioned busy, angry asian woman (say that three times fast :)) to take your money. With the exception the soon to be retired gentleman that grew up probably with customer service skills engrained in him, this place sucks. I even told him that. No smiles, no handshakes, no «what can we do for you today?» No explanation as to what is happening or «Hey, Im going to pull your car in now…“They left the crumpled up sham of a paper floor mat in the car along with a rearview mirror tag for me to throw way, An oil change light that has not been reset… Com’on THIS IS THE DEALERSHIP… It’s really a shame and I understand why so many have left GM in pursuit of a dealership that makes you feel good about doing business with them instead of a number. Since I love my corvette and own a silverado too (only cars I’d probably consider buying from GM) I will probably continue to use the parts department occasionally if I can’t find the part elsewhere, (They are friendly and helpful) but I will take my service needs elsewhere. I wouldn’t even had patronized them had they not had a reasonable oil change fee. Long gone are the days of great (or even mediocre) customer service at your local GM dealership.

Richard Mathews was very helpful without pressuring me to buy a car which I really appreciated. I got fantastic financing due to your teams willingness to work with me and my budget. I would definitely recommend you to friends and will start there when looking for a new car next time.

I recently bought a used Nissan Altima from this dealership. I’m not one to usually take the time to do reviews but this time they earned it. I’m 100% aware that used car purchases come with no warranties or promises and I bought this car knowing this full well. The scare happened when I barely drove the car off the lot and the engine light came on.
I thought I been had, but I called the gentleman who sold me the car right away and told him the situation. He spoke with one of the bosses (Nick Gilchrest?) and they told me they would take care of it. They actually took it to get repaired at the local Nissan and paid the bill even though it was not their responsibility to do this for me and I had bought a used car.
As I said I don’t normally do reviews and this is my first car one. Glad it was a good experience and maybe I will come again and buy a new car here instead. Thanks for having honor. :O)