JCPenney

I am visiting from Los Angeles where I have the best Stylist in the world! I really needed my hair done while visiting my Son and decided to try JC Penneys on the Tacoma Mall. I met Brianna and made an appointment for today. I did not have high expectations because of my hair texture and thickness and since she stated she didn’t use a hot comb. First thing, she was waiting on me, second she is very pleasant and doesn’t talk too much — just enough and last but certainly not least she proved me absolutely wrong in assessing her ability to do my hair. She did an Outstanding Job and I will be back to see her before I return to L. A. at the end of the month. I sent my Husband and 24 year old Daughter a pic and they loved my hair. If you are looking for a Stylist because you’re visiting the area or you live here, Brianna is the Stylist you should be using. Thank you Ms. Brianna!

DO NOT use their portraits studio!!! Made an appointment for 3pm, in which I arrived at about 2:50p and wasn’t seen until almost 4p. When we finally finished our session we had to wait an additional hour just to review, select, and purchase the photos. They are so SLOW. If you have time to waste or ample amounts of time to blow then by all means go here. But if you don’t feel like waiting around then this place is definitely a no go. The employees are very nice and good. They gave us two free 8×10 for the inconvenience, but the damage was already done. When they finally got to taking our photos my four year old and one year old we’re SO restless and were only able to do a few poses bc my son was not interested from sitting around in there and my daughter kept crying. Bout time we were leaving they were both crying and wanted to leave. All in all good service But the Waite time was a deal breaker. Groupon or not. We will try Olympia next time.

Don’t try to spend money here. Was trying to buy a few new men’s suits and could not seem to get help. Was planning to spend some money but guess they don’t want it.

I was really worried about my Groupon purchase for portraits here because of the mix reviews, but I’m glad I took the risk. I had an overall great experience with my photographer. She was very patient and understanding. I wish I got her name but she had her hair pulled back and was in glasses. My daughter and niece were a handful, and she handled it like a pro, but she did tell me she had twins and two more children. So I’m very happy with her and my experience.

Oddly enough, this review is for the Salon inside of Penneys @ the Tacoma Mall. Specifically, it is for Justin, who managed to work miracles on my hair despite my jitters. I was calling around frantically on a Saturday evening trying to find someone to cut and color my hair after my previous appointment did not work out due to a terrible case of unprofessionalism (that however, is another review for another time). After about an hour of calling, someone recommended Penneys @ the mall — wait, Penney’s has a salon in it? Who knew!
I had hair down to my waist that had not been cut in over a decade (not including split end trims), and it was time to cut it. Now if you have ever had long hair or have spent any significant amount of time with someone with long hair, you know what I’m talking about. If you have never been blessed by the long snaky strands of silky annoyance that find themselves clinging to every surface known to man, simply put: cutting it off is a very big deal.
THE SALON:
The salon itself was very well lit and was very clean. It was also very spacious and had a ton of chairs in it. It was late in the evening so there was only a handful of stylists there, but Penney’s has the capacity to really cut some hair if they want to. They also offer salon products near checkout and are very educated in what type of product is good for different types of hair. The shop was basically empty, which was actually good, because I had my husband with me who is a Wounded Warrior and has a hard time in loud and crowded places.
THE STYLIST:
Justin took the time to do a hair consult with me (which apparently is rare nowadays), asked me what I wanted, told me the ups and downs of it, went through color swatches and was totally supportive of what I was doing. He then braided and banded my hair since I told him I was donating it and he actually warned me before he started cutting the tail off. We had a mini mourning ceremony (there may or may not have been actual tears involved) and then it was time for some fun.
He cut and then colored, shampoo’d, trimmed again, and then dried and styled my new do. All the while he was cracking jokes with us and interacting with my husband, both of my girls and me while still maintaining a professional down to earth attitude. I have not had that much fun having my hair done since prom (1993… –ish). I absolutely love the color and the cut and I could not have asked for a nicer, more professional, supportive stylist. My long, blonde hair that went down to my waist, turned into a reverse wedge cut just below my jaw line that is more of a burgundy wine that fades into a light burgundy at the tips.
THE SHORT VERSION
Penney’s has a salon. It is clean and managed in a very professional manner. Justin took me in as a last minute cut and color and he did a FANTABULOUS job. I have already recommended him to friends and family and now I’m recommending him to everyone else too! If you are picky about your hair and have high standards for how you are treated and what the finished product looks like, pick up the phone and schedule an appointment with him. I am writing this two weeks after my appointment and I still LOVE my new do :)

Visited the sephora in jcpenney last week, and had wonderful service there! The two ladies that were working were very helpful to my daughter who is just learning how to apply makeup properly.

Portrait center:
We got a groupon for portraits and the whole process was great. Shout out to Tyrell, who made the whole process painless, from check in, taking the photos to checking out. He was very clear about what we received with our package and dealt very professionally with our indecisiveness when it came to choosing our prints.

WHERE ARE ALL THE EMPLOYEES? We went there today because I had a good coupon and I was able to find what I was looking for but this place is a ghost town. No people anywhere. The entire time I was there, from the moment I walked in until I left I saw two employees, and I went on two floors! I really have no idea how places like this stay in business. It can’t possibly be my one purchase a year.

Portrait studio is awesome!
Come here often for photos, we love the photographers here. Lise/​Lisa? the hawaiian gal is awesome and can really get out little guy to smile. They are very patient and have great ideas, work well with us. The prices are pretty good also and often have coupons. Will keep coming back and recommend it to everyone looking for places to get good quality shots.

The Best JCPenney in Washington!
They have the biggest selection of all JCPs since they are near JBLM and the soldiers want to dress nice.
The prices are good.
Location for this JCP is excellent, as it is inside the mall.
Hope this one stays forever here.
Need a shirt? come here

I generally haven’t had a bad experience at other JCP locations, but the employees in the shoe department in this one sucked. A younger gentleman was the only person there to help & he completely blew me off for almost a full 15 minutes to chit chat with the customer he was ringing up… It took him 10 full minutes of my standing there to even acknowledge me. The two customers who he was helping were blatantly uninterested in the one-​sided conversation ranging from the clerk’s attendance to TCC to god only know what else & the one not buying anything even apologized to me. It was ridiculous. I spent well over $ 100 for a pair of shoes & I got absolutely no assistance until I was made to feel like I was beyond a nuisance when his audience finally departed.
The only silver lining was the very nice girl at the customer service kiosk I went to across the store to pay for my shoes & other items.

Unbelievably rude employees. Drove here from Olympia because it is a bigger JCP. Apparently Bigger selection means bigger attitudes from the staff. Three out of the four employees I had contact with were rude, short, and abrupt. It is obvious from other reviews management needs to train their staff better and teach customer service skills to be in line with other JCP stores.
The store gets two stars for the Joe fresh selection as well asa ANA– I love both of those sections.
I think I’ll just stick with the Olympia store or head further north to south center next time.

Ashley in the Men’s department rocks! Approached me with a smile, was very personable, gave me all my correct shirt measurements and then gave me her insight on what shirt and tie combination looked best! Way to go Ashley and JC Penny’s, your stock is on the rise in my eyes!

It’s ok! I love Penneys overall especially the new Joe Fresh brand. I haven’t spent too much time in the store. I usually go shop in the section I love most and go.

JCPenny is a fine department store. This location always seems dark to me, especially after the bright mall. I’ve browsed the womens clothes section a few times and have an occasional hit, but am generally disappointed. We also came here after we moved into our new house to look at some basic needs and curtains. While they did have a great selection of curtains and other window décor, the saleswoman couldn’t have been less helpful. We said 3 things we didn’t want and what did she bring us to every time? Cheap, shiny, nasty looking things. Once we ditched her, we did ok. We also bought a few pillows and blankets but we returned the pillows after we found almost the exact same ones at Costco for half price. Sorry JCP.

I love JCP! There are some occasions where they can use more help at the customer service desks but that is a norm for every department store. I also love the there is a Sephora in JCP!!!

If there is something that I hate worse than rude service, is asking someone for help, and having them point you in that direction.
We realized that my son grew a lot over the summer, and so we took him last minute to get some new clothes, and shoes.
1. The employees are so hard to distinguish from customers. That is frustrating.
2. We had to ask several people where the items we were looking for were, and THEY ALL would JUST POINT.
3. After several hours of shopping, we found the uniforms, they were so hard to find because they were tucked into a corner with the girls clothes, and if you’re looking for boys clothes, your not going to think that they would be with the girls clothes.
4. There were not people manning the changing rooms, one had bright yellow liquid on the changing room bench, we were not going to stick around to see if it was pee or not, so we moved to another fitting room in the store. There were hangers and clothes EVERYWHERE, most likely due to the fact, that no one was manning them.
There was also no place to leave your unwanted items, so many people were leaving their unwanted clothing all over the place, does that not add extra work, just get someone to man the fitting rooms!
5. By the time we found the uniforms, other people showed up just as frustrated that they were not able to find the uniforms as well.
6. We get to the shoe area, and there is no one there helping, I saw some employees standing behind the register, but every time that we approached they seemed to disappear, so we left without the shoes.
The only good things about our trip was that we did leave with what we were looking for (minus the shoes). We left tired, and frustrated, no one should leave feeling like that. Our check out was pleasant, we didn’t wait long, and the ladies were really nice.
Would I go back for leisure shopping yes, would I go back if I had specific things in mind that I needed, heck no…

Love this place, and they always have great prices. I do most of my shopping the the kids dept. which is clean and easy to shop. When I have had to return some items; I have never had a problem, or made to feel like dirt. Great place to shop.

The sales are good this time of year. JC Penny has had quality issues though. If the clothes lasted longer, I would give 4 stars. I think, Macy’s, which costs twice as much is still way better.

I can’t really say anything negative about JCP, it’s like they continually call my name with ALL the sales and coupons they offer!
Macy’s in always my first bet but how can I not come to JCP when I get about the same quality for a fraction of the price? Name brands may not be as high end but when it comes to the clothes you really can’t tell?
Can you really complain about getting a stylish one of kind looking sweater for $ 1.97! This is just one of many deals I have been blessed to find at Penny’s!
We recently tried out the Optical department and had a few bumps at first but the customer service was extremely pleasant and helpful and persistant to resolve the issue that occured due false advertising.
Yay for JCP!!!