Titus-Will Chevrolet of Parkland

In your best interest to not take your car for service to this location I’ve had to bring my truck back three times to have them fix what they replaced in it and it’s still not fixed correctly. All they keep doing is giving me lipservice of why things are not getting fixed correctly. The technicians they have at that location do you not know what they’re doing save yourself the headache and go elsewhere.

Revised: this review was intended for the Olympia location not Tacoma!
By far the best car buying experience we have ever had! Nancy Hudepohl was friendly, honest, knowledgeable and a pleasure to work with. From start to finish we were treated with respect and informed about all discounts and promotions available to us. The entire staff was great! We will and already have recommended this dealership to friends. We are extremely happy with our 2016 Malibu.

UPDATE: I was recently contacted by Trevor Will, the owner, and he apologized on behalf of the business for what happened, and that Aaron Norton no longer works there (that was very nice to hear). I asked him to send me the replacement part for the inside panel of my lift gate since it was so jacked up. They sent it no problem and shipped it to my house.
I really appreciate that they gave me that. It was a $ 300 part.
I upped my rating from 1 star to 3 stars for the gesture, but I still can’t give more than that due to everything else that happened which cannot be helped now.

From the first phone call I was not happy with your company. The lady that answered the phone was rude and it seemed like I was bothering her. Then the questions she asked were rude and abrasive «‘do we have your vehicle here?’ really. There was no «hi how can I help you?» The service dept contact was also rude. If I knew of another place to go I would have but I am new to the area. The fact I had a roof leak due to a manufacture defect, it’s raining every day and now having to wait almost 2 weeks was not acceptable but I had to just deal with it because «that is when our leak guy comes in». Wow that is great customer service. The positive was the man who drove me to work he was outstanding and very friendly. The team working when I picked up my vehicle was outstanding, very friendly and seemed appreciative of my use of your business. On another note, we wanted to get our oil changed and could not make an appointment because you don’t take appointment for oil changes. So my wife spent 30 min driving to your dealership to get the oil changed, when she got there she was told she would have to wait up to 3 hours because there were so many vehicles in front of her. So she spent over an hour of her day, drove about 40 miles to be told you can wait for 3 hours. Unless your policy is changes we will never use your service and not recommend you to our friends. Last note on customer service. The dealer we purchased our truck from would always vacuum our truck when it was serviced. It takes 5 minuets and leaves a good clean vehicle for the customer, not here, what else would I expect from this place? You had your chance to impress and failed. I will use another Chevy Dealer unlike Eastern Washington where we moved from, there are far more competitors over here. I will not use any Titus Will company for our next purchase, which will be in the next year.

Bi recently brought in my Chevy Traverse for a routine oil change and when my vehicle was ready to be picked up the service associate lied to my wife about are tire censor was missing and that’s why the dashboard was reading there was an issue with the repair light on. They gave my wife some story that where ever we got the tires from, we would need to go back there to get this issue fixed. I had to get off work only to have to call them to tell them that they weren’t going to feed me some story as to why my car is in need of repair. Right away they made up some story the there equipment needed the batteries changed and that’s why the tire censors were not working. They told me they could fix it if I brought the car back in. When i confronted the man about the lies he kept avoiding the question and they fixed it and no apology. They seemed very incompetent on what they do. They definitely lost my trust as a place I bring my car in for repairs.

HORRIBLE!!! HORRIBLE!!! HORRIBLE!!! I was contacted by JOEL when I saw the car from
. At first, I thought everything was going to be great. I talked to him the day before and made sure that the car would be available because it is going to be quite a hassle for me to get there. I had my son, my parents (my mom was the one buying the car) and my wife had to take the day off from work. He called me at 10 AM to make sure that I was going to be there. However, he did not tell me that the car wasn’t available. He just wanted me to drive over there. I was furious. He casually told me that the car was in Olympia and that I should take a seat and there were other ones available. In other words…“BAIT AND SWITCH!!!” He did not apologize, instead another salesman had to do it for him. Even then, they didn’t even give me a discount and told me that it was actually $ 3000 more… so in other words… FALSE ADVERTISING!!! They wanted to «make it right» but how… since they already LIED to me 3 times. My gut told me not to do business with these people. Titus Will Chevrolet in Tacoma thank you for the horrible service! Do not believe the reviews!!! I wish I could leave a negative star if I could.

We’re returning customers and have always had great experiences here. Jorge is the most amazing salesman, he came in on his day off to help us with buying another car. They put forth so much effort to make sure you choose the right car and get what’s best for you, not just what has the biggest price tag. This will be our second purchase from them but definitely not the last.

Service personnel was not customer focused. I stood at the counter in front of a service manager and it took him some time to even acknowledge I was there. He finally said he would be with me in a minute and I waited as he sorted papers and stapled them together. I did not receive updates on when my vehicle would be done. Each time I had to call and wait on hold for a service person. The work was completed but after I picked up the car, I noticed an abrasion on the leather steering. Not a big deal, I guess. I just think you need to train your people on how to communicate with customers.

I called to make an appointment, I called and let the lady on the phone know that I had recently returned from deployment to find out while I was gone there were recalls on three different parts on my Malibu. Not thrilled. I talked to the service department and She told me to bring it in next Thursday.
I asked her if I could drop my car off on Friday after work instead of Thursday because I have to go to work on Friday.
The shop isn’t open on the weekend.
Ok, can I get a loaner car then? I figure since the work getting done is a recall from Chevy, they would at least give me a loaner so I can get to work still.
She said no, we don’t do that.
What? I need a car for work. So, your shop isn’t open on the weekend, but you don’t have loaners?
no, there is a rental service we use but it will be at your cost
Weak Chevy, weak
So I agreed to pay for my own rental car since it would take an entire day to replace all three recalls. ok fine
I bring my car in ten days later and even though the reservation was in the computer, the rental car wasn’t there.
I asked about the rental not being there already, and got «oh, we usually don’t do loaners for recalls»
Like my request was seriously new, so an employee walking by got «hey-you’d» to give me a ride up the street to Enterprise.
Why not seem like you appreciated your customers? go out of your way for them, maybe.
What happened to «pushy» car salesmen, trying to sell you stuff you didn’t ask for?
I would have really appreciated a little:
«What? you have over 200k miles on that old Malibu? Oh, it’s paid off? Are you considering upgrading? Have you seen our new 2015 line up? Which one are you most interested in? Which catches your eye? Ok, take that one home for the night, drive it to work, by the time you are off work, we will be done with the recalls on your car. But, you probably wont want it because you will be in love with that new Chevy. Lets talk numbers…»
Oh, plus, they told me my check engine light was on. I asked what the issue is, why it was on? He said they would check it for $ 50.
What? I I know what happens, you plug the computer into the plug-​in under my steering wheel, and it tells you what is wrong. That’s it. You need $ 50 to do that? I’ll go somewhere else. I wasn’t asking for them to do actual work for free, just take care of your customers, then they will be return customers, and pay you much more money in the long run, as «regulars».

I would describe my excellent car sales experience with the Titus-​Will team as «memorable» as they’ve earned my loyalty in business. From sales to finance the entire process was smooth due to the customer service that I received and the straight forward, «down-​to-​the-​point» information provided.
This team is solid folks, don’t expect to receive the typical sales gimmick and corny purchasing punchlines here.
Before you think about getting a vehicle, check out these guys here. And if you’d like to receive the identical service in which I described above besure you go see Aaron Norton and Victor Guskov, as they excelled in meeting all my expectations from the time I walked in the door!

This is a review of the service department. Twice we have taken our car there to get an oil change. The first time it took them 3 hours to finish it. This time, it took them so long to finish an oil change that they had to keep it overnight. Now on the second day they still can’t get our car back to us. All for an oil change. This is beyond ridiculous. I will never bring our car back here. Who knows… Maybe next time they’ll loose our car all together.

So I got in contact with Trevor Will and got a call from the dealer. They definitely made it up to us and Phil was great. We were in and out within an hour and a half and left driving a new car :) also took our malibu for service since it was recalled. I was picked up from home when my car was ready. Definitely coming back to trade the malibu for a newer car here.

I had read some of the reviews on Unilocal so I must admit I was a little reluctant at first… but I must say my salesman Jorge was absolutely top notch. This dealership totally exceeded my expectations. I was told they had a change in management at this location and the changes are very apparent. Great customer service, and they gave me far more for my trade in that I expected. I love my new car and it runs beautifully. Thanks Titus-​Will for upgrading your staff and delivering as promised. I’ll be back to see Jorge for my next new car.

I didn’t end up buying a car here but it was one of the best places I visited for customer service. I came to look at a pontiac vibe which was reasonably priced and red tagged meaning it needed some repairs (I didn’t want to buy a car id have to repair, so I turned it up; had they fixed it themselves I would have bought it). Phil helped me out and was a reasonable person, he was helpful, had a good sense of humor, and wasn’t too pushy for a car salesman. I’d recommend this location if you’re nearby and in the market for a vehicle. Always do your research and bring to a mechanic first though, which is an option here.

I have to say that I was very happy with the service I received today. Jordan, one of servicee reps there was the greatest. My key fob broke to my Yukon and he was able to replace it and sync it to my truck for a small fee. Which was less than what I was expecting to pay. I am a very happy camper! Thanks again Jordan!

I’ve been meaning to review the service department for quite some time so I hope I remember all the details!
First of, I almost wanted to give them 5 stars but I couldn’t due to just one thing.
Here’s we go… I decided to give this local dealer a try even though we didn’t purchase our Avalanche here, main reason, location, they are about couple blocks away. Walking in we had a couple issues that we wanted looked at and knew we had coverage but wanted to make sure our paying our deductible was worth it. Problem #1 was a light that came on the dash, can’t remember what it said, it’s been a while and problem #2 the door lock was sticking here and there, more often than not, which is small but annoying when you have to use your key but you have a fob to unlock your door.
Sarah was our service rep, very helpful and nice. The reason why I can’t give 5 stars is that it took a while to get the overall issues taken care of, I’m not sure it was all Titus-Will’s fault, probably my warranty companies but I had to call multiple times to get an update and or status of what was going on and it did get a little irritating but in the long run we were satisfied as they took care of all our problems and then some. They did fix the locks which did cost more than our deductible and the issue with the light was also taken care of but since our warranty company would not cover it, Sarah was able to Chevrolet to take care of it since we were barely at the mileage and year to have the issue we were having… It would have cost us a lot of money out of pocket to get that issue fixed and they took care of it all.
We continue to take our truck here for oil changes and will be looking to do our 50K here shortly. They offer a military discount as well!

Recently had service done there on my rig and when I went to pick it up there was almost $ 3000 worth of my equipment missing with no signs of break-​in. So the thieves took my stuff and had the courtesy to lock it up when they were done? I know they say don’t leave valuables in your car, but it’d take a day and another truck to unload all of my gear from my truck.
Anyways, they said their cameras are just for show and there’s nothing they can do about it. They said I should call my insurance company. Nice.

Well after cringing at the thought of my mother getting her oil changed at the local car wash joint or Jiffy Lube it seemed like a good idea to bring her Chevy Tahoe here for service. The dealership itself is very nice with a flawless lobby and waiting area. With so much «perfection» this had to be the place. I always take my car to the Honda dealership for oil changes because they know my car well and do a full multi-​point inspection and will usually answer any questions or concerns while I’m there.
One of the main benefits to this location is being open on a Saturday. The service here was prompt and efficient. So why only 2 – 3 stars? For $ 50 I got an oil change. Nothing more nothing less. Where was the multi-​point inspection? This is not only a great way for the customer to get a vehicle check up its also an opportunity for the service department to generate business. If there was an option for a more «premium» oil change package that included a multi-​point inspection it would have been nice to know.
Overall I was left feeling like I paid $ 50 for the same oil change the car wash joint offers… and at least the car wash can be done on site. You do get a voucher for a brown bear car wash though. The dealership looks great and Chevrolet is making a lot improvement to their vehicles so hopefully this will push this location to offer more services to customers.

Bought my car from them in 2012 no problems even my first couple of oil changes were all good. But lately I would not send a soul here. Had an oil change a couple of months ago waited two hours still no oil change the guy said oh he didn’t know how that happened. Came back for recalls and my check engine light was on. They only had techs working Monday thru Friday. Scheduled an appointment for Monday for them to say we don’t have a technician here for that. Wanted to trade my car in but I am definitely having second thoughts.