Snowbomb

Disappointed!
I’ve purchased the passes for several years and the ²⁰¹⁵⁄₂₀₁₆ year is by far the worst!
— lower number of resorts with free passes
— free stay hotel deal for weekdays only (Sun-​Thurs)?!?
— terrible user interface on their website
— crappy/​unhelpful customer service
²⁰¹⁵⁄₂₀₁₆ Snowbomb pass = Not worth the money I spent. :(

Terrible Experience!
I tried to redeem the «free» stay at Grand Sierra Resort and have yet to find a weekend date with availability. Unless you’re willing to take time off from work and stay during a weekday it is useless. In addition if you decide to make reservations for the stay (that you probably won’t use) in order to redeem the «free» Mt. Rose lift ticket voucher it will cost you the resort and tourism fees of $ 37. No longer «free» is it?! For someone living in Reno the stay at GSR seems pointless.
I contacted Grand Sierra Resort customer service and asked if there was a way to redeem the lift ticket without having to pay the fee if I had no intention on using the stay and they said no. Seems like a pretty good scam to me.
I contacted snowbomb customer service and got the same run around, «Unfortunately all pass information is pre-​set and not changeable.» No real customer service or understanding of my circumstance specifically where I couldn’t get a weekend reservation and a weekday stay would require me to take time off from work to stay at a hotel just 5 miles away from where I live, OH BOY, WHAT A VACATION! If I would have known about the fine print on obtaining the Mt. Rose ticket I wouldn’t have purchased the snowbomb pass. Thanks for the lack of customer service Ashley!
I now regret recommending this pass to family and friends and look forward to discouraging others from purchase in the future via word of mouth, reviews and any and all social media outlets I can find as the customer service provided has been poor and the quality of the only resort I have utilized thus far was extremely disappointing, what a waste of money.
Extremely disappointing!
Greg — Reno, NV

If you have any trouble using your passes just contact their customer support representative by email the phone number doesn’t work. They are actually super helpful and will guide you through any issues you’re having.
I had trouble activating my passes, and to be honest I don’t think their platform is the most user-​friendly. However, when I reached out for help I was very satisfied.
I was contacted by the director of customer service and he had me on my way in no time. I doubt it’s their company policy, but he helped me on a Sunday which I thought was impressive.

Very disappointed! I bought the ¹⁴⁄₁₅ Snowbomb pass and there were so many blackout dates/​restrictions that when there actually was some snow on the ground, I wasn’t able to use the pass! I corresponded with their customer service requesting a credit to use on the ¹⁵⁄₁₆ pass and they weren’t even willing to work with me. Overall even the customer service experience was bad. Waste of $$$ for sure– wouldn’t recommend this company to anyone.
Oh and I did activate my membership/​pass thinking that I would actually be able to use it! I did also contact Sbowbomb to get them to try to work with me but no luck there! So based on the response from Snowbomb, they say they took a financial hit due to the lack of snow well and so did other disappointed pass holders like me!

Customer service rocks! Don’t be afraid to email or message them as they’re quick to respond. I had concerns about how the pass would work with the hotel stay and Mt. Rose tickets, their phone number wasn’t working, and we were leaving for the mountain that night. I emailed them (creates a new request on their Zendesk support page) and left messages on their Unilocal and Facebook with my phone number. Within four minutes, they had called me back and responded to all three messages! We had a great time on the mountain, and the passes are a steal and worked great! We’ll definitely do this again! =)
P. S. You might have to be willing to take off work to take advantage of the hotel stay, but considering the price, that’s understandable.

I had some concerns about the application of some of the benefits in the Snowbomb platinum card, and expressed this to the management of the program in a Unilocal review. I was contacted by Jim at the company and he offered to refund any unused cards. His assistance was exemplary and I appreciate his response.
Nice to do business with a concerned group that follows through with issues!

Unfortunately, with the snow being bad this pass is almost completely useless. They also set so many blackouts dates that it is almost impossible to use. Very disappointing.
You would think that Snowbomb would call the resorts and see about opening up some of the blackout dates with so few people going snowboarding. Nope, they don’t. Too bad. I’ve bought this pass 2 times. They make it seem really good but most of the perks aren’t useful.
You can get a free snowboard rental, if you drive to the bay area before going snowboarding. You can get a free wax, if you drive to the bay area.
Seems like the resorts are so greedy for your money that Snowbomb can’t put together a decent pass. Too bad considering that snow isn’t great anymore.
This is a great idea, it’s just too limited to actually use. One of the free tickets doesn’t let you snowboard until like March. Haha, yep, I’m sure there will be a lot of snow in march.
Save yourself money and don’t get this pass in the future.

We purchased Snowbomb admission tickets and powder passes through Groupon and attended the festival on November 9^th. We attend every year and get great deals. We received our 4 powder passes with free lift tickets. I didn’t realize that there was an expiration date to redeem the free lift tickets, written on the back of the cards… we’d gone past the expiration date. I contacted snowbomb via Facebook and Unilocal.I got a response within a couple of hours and was able to activate my cards right away. Service is great and I love all the exciting deals we can get through snowbomb!

It been several years now since I first found this company. I purchased a Tahoe Card with them and highly recommend attending their events. In past years I’ve gone to their Ski and Snowboard Festival in San Francisco and Santa Clara. This year I added the Sacramento location to my list of awesome activities. Their company offers great deals and discounts. The Tahoe Card went up in price last year but it’s still a good deal, depending on how often you get up to Tahoe ~ and especially if you like resort-​hopping. When I was in college I often bought season passes to resorts because of the discounts they offer to students. Now I enjoy visiting different places through the snow season. Fingers crossed we have a good winter ahead of us! Looking forward to taking advantage of the free lift tickets we received with admission to the festival we attended today.
Note: Pay attention to dates on the vouchers you get if youre new to their festivals. This year the free lift tickets have to be redeemed (on the snowbomb website) by Nov 29.

Some years ago, i got a snowbomb card. What a great idea. Everybody ski and ride with see mine and want one. Super fun.

I’m updating my rating to a 3 star. Although I’m not going to use Snowbomb again since I’ve found another service that is more convenient for me location wise, I was contacted by the owner who offered to amend for my past experience.
Considering my recent experience with Pavillon Ledoyen (see my Unilocal reviews), this was a very good effort on the part of Snowbomb and I do appreciate it.

The trip started of well we arrived at the pick up location and departed at just about 4 am like planned. Everything was going on schedule until we hit the mountain. The driver stopped and put chains on where the road signs indicated to do so and we went on our way. At around 730 am the bus had to stop at an incline due to traffic along with the rest of the traffic behind us which included 3 other buses for bay area ski and 1 from nac ski, once traffic cleared the bus could not get traction and had to wait for a snowplow to tow us up the hill as the previous tow truck had failed at the attempt and while we waited we got to see the 4 other buses pass right by us. 30 minutes after being towed up the hill the chains broke and we were forced to stop and wait for a tow truck again which had a set of chains for us and also helped pull us up the hill again. 30 minutes later we were again forced to stop because we had a flat tire, after 15 minutes the event coordinator finally told us we had a flat tire and that he would be leaving us to go down the mountain so that he could receive approval for the payment to replace the blown tire for the buses spare tire. During the time the coordinator was gone we stepped out of the bus and I was able to see that the tires on the bus including our spare tire were very worn and seemed to be rather bald (these where in no condition to be used on the highway much less a snowy mountain during the biggest storm of the season). This flat tire held us back about an hour and a half. Once the tire was back on and we got to see some tow trucks sliding sideways in the attempt to change the tire we were once again towed up the hill.

None the less we arrived at the Kirkwood resort at 230 pm but where stuck in traffic for 30 minutes as many people who had been there since morning where done for the day and where now leaving. We finally were let out of the bus at 3 pm which according to the original time line we were supposed to be heading back to the bus at 3 pm since the lifts close at 4 pm and that was the time we planned to leave at originally. We received lift tickets but where unable to use them as we had been starved for 11 hours with no food stops, and decided we should eat something as the coordinator told us we would not be stopping for food on the way back home. Once our meal was finished the lines for the 1 final open lift were incredibly long and were told that we would not be allowed to go on the lift because we were too late. Once back on the bus we where sitting in our parking spot for 1 hour before we were able to depart behind the other four skii buses who had been there on schedule. Once we departed we once again got stuck going uphill and got to see the other four buses once again drive off undaunted. We waited 30 minutes before the coordinator told us he was going to go out and walk to look for a tow truck to pull us up the hill… AGAIN!
30 minutes later we were being pulled up the hill in the dark, stormy, icy road. 15 minutes after the tow truck pulled us we were forced to stop as the weather had deteriorated and night had fallen causing accidents on the road which included a Jeep to stop horizontally in the middle of the road right in front of our bus. We sat for about 20 minutes before we were informed of the situation and as to why we were stopped. Many thought we had once again gotten stuck. Once the accident cleared 30 minutes later we were again forced to stop because of another accident in the road. By this time it is 930 pm which was the scheduled time we were to be home. Later when the accident cleared we began to move and as my significant other stared outside the window I felt her push me and leap over me and heard screams from the rear of the bus. I looked out the window and I could see as the bus was sliding towards the edge of the cliff, fortunately the bus driver pulled out inches from the edge saving our lives. At this point the coordinator told us that snowbomb would PERHAPS refund our money and make us happy, as if that would be possible after almost going dying.
We finally arrived back at the drop off point at 230 am. By this time everyone except one person had a cellphone with some battery life left so that we could contact our ride home. The amount of hours we spent on this horrible snowbomb bus was 22 hours when it should been about 8 – 9 hours there and back, we spent one hour going to a restaurant and using a clean restroom at kirkwood with no snowboarding time when we should been the there snowboarding from 10 am to 3pm. The trip was not only disappointing to to us but unsafe, time consuming, stressful, life threatening, and nothing more than an absolute inconvenience and waste of time and money particularly for us since we had been planning this trip since January given that it is extremely difficult for us to have any time off. DON’T EVER USE SNOWBOMB IF YOU VALUE YOUR LIFE AND MONEY!!!

So another person did refund the tickets for us, and the owner initiated contact, so consider me «un-​displeased.»
We will be trying out Snowbomb once it snows this season (I heard it’ll be this weekend, so hopefully!), and I’ll post an updated review.

Do not trust Snowbomb with your purchase!!! Be very careful!!! They are not honoring their commitments! Who knows if the free lift tickets will be good.
They offered free tickets to the silicon valley fest last week. I «purchased» 4 as was allowed by the site (who reads all of the fine print when order goes through smoothly). Yesterday, they emailed the tickets. Then this morning, they cancelled ALL of the tickets at this late time (didn’t even honor two free tickets!!). BAD SERVICE!!!
Here is the email:
Your free ticket order for SnowBomb Ski & Snowboard Festival in Santa Clara has been CANCELLED and DELETED. Your tickets will are no longer valid and will not work at the door.
There was a specific rule associated with all free ticket promotions that you are not allowed to claim more than 2 free tickets. Since you claimed more than 2 tickets your entire free order has been voided. These tickets are no longer valid and will not work at the door. These tickets have been deleted from your order.

The card was kind of misrepresented to us. The main attraction was the «4 free lift tickets» to Diamond Peak, China Peak, Homewood or Bear Valley. Were not told nor did it say anywhere in the documentation we got with the card — until registration that it is *one* ticket to each location.
We live near Bear Valley so it was attractive to us (before we learned of the restrictions), but NONE of the discounts other than the one free restricted weekday ticket are anywhere near BV. Also failed to previously disclose that the tickets would only be good for the one that bought the card. I get making them non-​transferrable but they should be valid for guests accompanying the card holder at least.
Might be a good deal if you frequent Tahoe, but pretty worthless for other areas besides. If it would have been disclosed properly beforehand I would not have bought it and wouldn’t be leaving this review.

Snowbomb is… well they are the bomb!
The Tahoe card has saved me tons of money through the years! If you buy it early you can get it for $ 40. With your $ 40 purchase you will get two lift tickets, one of which is for Kirkwood OR Sugarbowl (worth about $ 60+), it also comes with about a dozen offers such as free board or ski waxing, and free rentals, many of which are valued over $ 40, and finally you get free access to great discounts online and of course the Ski and Snowboard Shows (which gives you an opportunity for even more deals and free lift tickets!!)
With the help of Snowbomb (mostly) and two Tahoe Cards, one for each my fiancée and I, I have been fortunate enough to never have to pay to get my board waxed and last year I ended up with 13 free lift tickets!
Thank you Snowbomb for making an overly expensive sport affordable!

These are the people that put on the legit show with legit tickets. Add in the Snowbomb card that had tons of discounts and two free lift tickets for all of $ 40 and you got solid s— right there.
They partner with local store and bring you some sick deals and lots of free schwag. Gotta love it.

All hyped up for a grew snow trip, my jaw dropped when I found out my Snow Bomb card had no activation number. So, my situation was that I was bringing a date to snowboard but had resolve to being hectic to resolve the issue.
few more notes.
Buyer beware of restriction dates. I went up two Sunday ago and Donner Ski Ranch notified via website that Feb 22, (Sunday) Snow Bomb tickets were not allowed. Fortunately, they changed their policy.
So I am hoping to get my money back.
Overall, they appear to be really great guys, just waiting for refund.
btw. Posted card error picture.
Two days ago, Snowbomb in a class act, gave me a refund.
Meredith, the sales person, has great customer service skills.
ThePresident Jim was more than polite.
I am content.
Unilocalers, have a great trip.
My fantasy: To eat hot pot on top of the mountain.

The Tahoe card can be purchased at retail outlets including certain Costco’s for $ 39.99. If you can use the free Kirkwood/​Sugarbowl voucher before it expires, then the card more than pays for itself.
Add on a free tune-​up at Mel Cotton’s (another $ 30+ value) and you’ve saved yourself a lot of money even without purchasing discounted lift tickets.
I’ve also made use of the $ 10 Diamond Peak lift ticket, free XC ski ticket and free rentals from Porter’s for friends to rent up in Tahoe.

OK – who doesn’t like to save money, get updates on ski conditions AND get the inside track on cool events?
Did I mention FREE stuff?
is the company to help you do all of the above and more in Tahoe – summer and winter.
The Tahoe Card includes FREE rentals and tune-​ups, lift ticket discounts all season long, plus loads of restaurant, lodging, merchandise and service discounts.