In Tents Events

I rented tents for a wedding reception in Tallahassee from In Tents Events. As forecasted, there were some scattered afternoon rain showers, which were very light to moderate rain. However, to our horror, water started gushing down inside the middle of the tent, spraying water all over the dining tables. We immediately called In Tents Events, however they were unreachable by phone, all we got was a recording. Since In Tents Events office would not respond to our calls, we called In Tents Events owner, Donna Smithey, on her cell phone, however she was unreachable, as well, and all we got was another recording. After an hour and a half the owner finally answered her phone, and to our disbelief, she told us the tents were «supposed» to pour water inside the middle of the tent when it rains!
Our wedding coordinator begged the owner to come out and fix the leaking tents. The tents were supposed to have had a rain gutter installed on their roof, which prevents the rain from coming inside the tent. In Tents Events refused to fix the problem, worst of all they never once apologized for forgetting to install a rain gutter or for leaving us on our own with a leaking tent. In Tents Events was paid several thousand dollars in advance to provide us with a safe and dry tent, however once they had our money, it was obvious they could care less about whether the tents worked or not for my daughter’s wedding. I would never in a million years trust this company with ANY event of mine again.