McNatt’s Cleaners & Laundry

I dropped off two leather coats to be cleaned, off premises, about a year ago. the girl took my number and said that since they send leather out, it could take months… and would call when they came in. One time when I stopped by they weren’t there. Time went on… and I admit it was on the back burner, since I knew they were sent away to be done. Well, I stopped in the other day, and was told they were sold… because we did not pick them up. I asked the purpose of taking our phone number, since it was right there on the ticket… no answer. Just that they need to recoup the cost of the cleaning by selling them… which I’m sure they did since one was a blazer, another a trench coat, that my husband and I bought in Florence, Italy on vacation. I would say they made a tidy profit. and would warn anyone who decides to take a gamble, that they will sell your leather items without so much as calling you. I suggest the dry cleaners at MLK and North BLVD. THEY ARE CHEAPER, AND FRIENDLIER. I’m not even sure why I’m giving them one star. just have never done no stars before, which is what they deserve. Beware!

I’ve always had a good experience here. I go for the proximity and always just simple shirts or slacks, but never any problems and always on time

The burn the arm on my dress and then refused to pay. It has a clear burn mark. I alway dry clean this. I never do anything. CROOKS!

Apparently the professional standard at McNatts is a double crease on the back of your shirt. They want you to walk around looking like a fool. When I asked Jeannene the store manager if that looked professional to her she said“it looks all right to me”. She then proceeded to say they can fix it but I have to pay more. Really? You don’t do the job correctly the first time, then I have to pay you more to fix it. I guess the store owner must pay her enough to take customer complaints, because when I asked for their owner contact info she made it seem like I had to track them down to speak to them. So in summary if you want your shirts to look like your 10 year old brother ironed them please go to McNatts otherwise avoid the bad experience. The only reason I gave them a 1 was because they managed not to loose anything and they didn’t do a bad job on my pants. I should have known better because upon drop off another customer was educating them on ironing shirt collars. I guess he must like his shirts ironed professionally as well. McNatts owner please contact me. Save some face.

I have been to 2 different Mc Natt’s cleaners and handed in expensive suits, wife’s dresses and expensive $ 200 dollar dress shirts. Unfortunately i have to say i will not be returned to either after they ruined one of my suits. The suit is pressed unevenly, which a professional dry cleaner could fix, but they can’t, the explanation: «you try to tell them, they don’t speak english» turns out all the locations deliver to the same place and no one at the actual cleaning location apparently speaks english or can read the directions. I gave the suit back at least 5 times. My wives dress lost some of the details that was sown on. The rest of the stuff came out ok i guess. Also if you turn in a suit, be prepared to find a bar code ironed on to the back of the collar. I have never seen that before, i understand the purpose, but no one said anything about it and it is very much visible when the jacket is not worn. All in all service from the staff id let with was ok, actual cleaning is not very good.

Beware. Customer service is AWFUL. Recently I had an issue with them getting grease all over my shorts. It took weeks to resolve. Numerous emails and calls to the owner and finally resolved. Last night, I had to pick up my dry cleaning for a business trip today. I was told to come after 5. We showed up at 5:15. Was told van is not here and they will call when it gets here. They called and when we showed up again, not all the clothes were there. We were told we could pick up the next day, but the issue with that is I had an early flight. After many calls and getting hung up on (Valerie), the rest of the order magically appeared. Had to go back 3 times and the best part is, they still charged for every document. The owner Henry Mcnatt really needs to take a hard look at the service he provides. I gave them a 2^nd chance after my issue, but now, NEVER again. Really PATHETIC.

There’s nothing I hate more than going to wash my dress only to read on the tag «Dry Clean Only». DAMMIT
I chose McNatt’s for it’s proximity to my house. It was overall a fine and uneventful drycleaning experience. I dropped off a dress and a pea coat on Saturday afternoon and then picked it up on Monday after 5.
I do feel like it was a bit expensive ($ 12 for the dress and $ 12 for the coat)…but I’ve only ever been to a dry cleaners like once in my life, so I don’t really have anything to gauge that on.
I think from now on I’ll check the tags before I buy clothes.

Pretty spot on. They have locations across the bay area. My dry cleaning has always come back on par, with no issues. The only incident I had involved a hakama, which is my fault for not taking to an Asian dry cleaner. Good prices and fast turn around.