Piggyback Moving & Storage

In my opinion, how companies act when things go awry is more defining than how they act when things go as planned. I used Piggyback for a move from Orlando to Scottsdale, AZ. Initially, they were my second choice simply because they use freight carriers that don’t offer inside delivery. However, after a frustrating conversation with a salesman at the company I had intended to use, I called them back and spoke with Nikki. Nikki was immediately helpful, thorough and kept to her word of calling me back when she said she would, which means a lot to me.
Fast forward to the snafu. When my things were delivered, my box spring had been crushed, likely having been hit my something motorized (i.e. a forklift along the way while being handled by a freight carrier). However, it was immediately apparent that Piggyback had taken great care in packing everything, including the box spring, and that there wasn’t anything that they had done to cause it. Everything else arrived safely and without ANY damage.
The next day, I called Nikki who was genuinely apologetic and assured me that Piggyback would make it right. I had nightmares of being told to read the fine print somewhere in the contract but Nikki was able to make things right and do so very quickly.
I also received an apology letter from Nikki a couple of days later which was a nice touch.
I would recommend Piggyback without hesitation!

Very disappointed with this group. After the death of my mother I wanted to ship a chair from Florida to California. I was quoted a price and told them I would call back. No one, by the way, even offered any sympathy when I explained what I was doing. I called back and said I would do it and they then told me the shipment would be after we left. So I found a place to store the chair and called again trying to set something up. They did not return my calls until I finally talked to someone else who was a bit nicer. After all that, they said they could do it but it would cost nearly triple the original quote. I felt that was not only unprofessional but also unsympathetic given my situation.

This Company moved family from Orlando to Pennsylvania. We had special needs for comprehensive services from packing, to moving a car to unpacking. Their casual approach belies the professional outcome. Every item was delicately wrapped and packed. Every box was labeled.
They worked non-​stop to pack, load the truck, and load the car and finished late into the evening. They maintained constant contact while in transit. And they agreed to accommodate a special request for a Saturday delivery. The team carefully unloaded furniture and boxes. Our efforts to help were met with resistance as they insisted on moving every box and item for us. They hauled away packing materials, assembled beds and other furniture. Not a single item was broken or harmed. Every piece was placed exactly as we wished. They even moved furniture when we changed our mind. Everyone was very courteous and friendly.
The prices were exactly as quoted. The sole surprise was how they exceeded our expectations. I admit I was skeptical at first and I considered a nationally advertised van line but I’m so glad I accepted their proposal. Aside from the terrific service and follow-​up, their quote was the lowest. I highly recommend this company.

Used piggyback movers and would not recommend. .Glass broken on curio cabinet, shelves missing on bookcase. Delivered to my house over 1000 miles by guy in a small truck towing a trailer. He was the only mover so my husband had to help carry the furniture. forget about getting $ to repair damaged goods… they hang up on you, tell you they will call you back and don’t, after that thanks to caller ID they don’t answer your calls and when you try to fool them by calling from a different phone, once they answer and you identify yourself… they hang up ! BEWARE !!

We recently moved from Tampa, FL to Chicago. After calling the «bigger names» in moving and getting very expensive quotes and lousy customer service, I was referred to Piggyback. What a gem in the moving world they are! Reasonable prices and fantastic customer service (Ask for Chrissy ~ she was not only there in the beginning of the process but all the way to the end, making sure we were happy with the service). The movers, themselves, Dan and Bruce, were very polite and professional.
We had a LOT of crystal and china pieces, and not one piece arrived broken or damaged in any way. The movers arrived on time at the front end in Tampa and also were there just after we arrived in Chicago. This is a model of how a business should operate. We highly recommend Piggy Back!

They have moved to Tampa, FL, so the Key Largo location is no longer accurate.
They moved my goods out of a U-​Haul (totally stuffed) 5’x5’x8’ tall storage unit in Ocala, FL and shipped them to Modesto, CA. The goods were picked up on about December 10, 2014 and arrived in Modesto on about December 30. First, the storage unit items were shipped to the Piggyback Tampa warehouse using their own movers, then they used FedX for the trip from Tampa to Modesto.
I was not in Ocala when the goods were picked up. UHaul monitored the pickup for me. (Uhaul Ocala, FL on Pine Street is another really good business to deal with btw.)
Nothing was damaged or missing in the shipment upon arrival. The boxes from the storage unit arrived on two wood pallets and were shrink wrapped. FED X dropped off the goods in my driveway. My own laborers brought the pallets inside for me.
In addition to over a dozen large boxes and plastic storage units, there was an heirloom 250# wood armoire in the group.
Everyone I dealt with was super nice over the phone.
The cost for this service was $ 1,792.50. Ocala, FL is remote from the major cities in FL, and getting the goods moved out of Ocala to Tampa where it was then easy to find a cheap shipper was my challenge in getting the goods to Modesto. Noone would do it as cheaply as Piggyback Movers.
I was worried a little bit about using them, as they are not a nationally known moving company, but the gamble paid off. I saved about $ 300 from the next highest quote to move my goods.
Didn’t have one problem with PiggyBack Movers. I dealt with Nikki and Chrissie. I also spoke with the FedX representative in Modesto. Piece of cake the whole way.

My grandmother was downsizing from a house she’d lived in for over 40 years and was gifting me her dining room set. Which is why I was referred to Piggy Back by another company who said my shipment was too small for them. I called and spoke to Chrissy who provided me with a discounted quote (discount for being referred to Piggy Back). I set up my shipment up with her by placing a small deposit on my credit card. She emailed me a confirmation and provided me with a pick up date. I called my grandmother and was happily surprised to hear Chrissy had already called her to introduce herself and Piggy Back as well as confirm the pick up date.
My grandmother lives in Atlanta Georgia. I was concerned about my grandmother having to meet the movers alone. However, the movers Dan and Bruce were excellent! Not only did they take excellent care of the dining room set but they also
put my grandmother at ease about the move.
Delivery here in Florida at my house went just as well. Dan and Bruce were excellent! They protected my floors and doors with coverings. Brought the dining room set in set it up with the leaves in it. I was very impressed with the blankets and plastic wrap that covered each piece.
I was very happy with the communication and quality of the service I received. My movers were Dan and Bruce who were WONDERFUL! I would highly recommend this company if you are looking for great service at a fair price!

My original review for Piggyback Moving & Storage is over 16,000 characters — far beyond Unilocal’s limit of 5,000. Below is the super-​condensed version of the full review, which can be read here:
Here are the bullet points:
–A front office worker from Piggyback came to our home and met with my wife to calculate how big of a truck would be needed. She pointed out items that needed to be packed certain ways and which other items would be packed by their own movers.
–My wife was told that the same team who would be loading the truck would be the same team driving the truck and unloading it in Maryland
–The team of three movers (Roger, Joe, and Chris) showed up having no idea that they would be required to pack anything themselves. They were unprepared and had to spend time during the day going to U-​Haul to purchase packing materials.
–It took 7 hours for a team of three to load the truck.
–We were told it would be 2 – 3 days before the truck arrived in MD.
–The truck could supposedly not be reached by phone during the drive (according to Nikki, the office manager).
–By 5pm on day 2 on the road (for the moving team), we assumed that they were not coming that night. No big deal.
–The truck showed up at 7pm — with only one person (Roger) to unload the truck.
–According to Roger, it was his first job with the company. He says he argued that he needed more people, but was told, «She’s married right? Get her husband to help unload.»
–Roger claimed he could unload the truck by himself in 3 – 4 hours total. There were items that no one person could carry by themselves.
–Roger claimed that he had been pulled over by the DOT for ignoring weigh/​inspection stations based on instructions from management.
–He ended up sleeping in the cab over night after not being able to find a reasonably priced hotel with a vacancy nearby.
–It ended up taking Roger 11 hours to unload the truck — with 2 hours of help from me and a few hours of help from a neighbor.
–Our glass dining room table was severely chipped. Items were warped out of shape. Pegs for bookcase shelves (disassembled/​packed by the movers) were lost. Items were scratched.
–Roger blamed the damage and slow loading on the other two workers.
–Nikki claimed that Roger had been with the company for a long time.
–Nikki told ME that Roger requested to do the move/​unload by himself.
–Nikki later told my wife that it was standard procedure for only one mover to be sent with the truck for the drive and unload. (Remember when they told her that the same team would be used for load AND move/​unload).
–Nikki never actually denied the «get her husband to help» story, but called Roger a liar on just about every other story.
–Roger felt like the company was trying to rush him. He didn’t understand why; the estimate said 3 – 5 days for the full job to be completed. He saw no reason why he couldn’t take 11+ hours to unload the truck.
In summation: Nikki at Piggyback Moving & Storage told either me or my wife lies. Their crew (Roger) possibly (probably) lied to us. They were incredibly slow and inefficient. They were unprepared (due to a lack of communication). Their crew could not be reached by phone during the drive.
There’s plenty more at the blog, but the above deal with the worst offenses.
Do not use Piggyback Moving & Storage for moves.