Quick Lane Tire & Auto Center

Came in for an alignment and tire balance and found out I needed new tires. I knew that was a possibility but still a bummer knowing you’re about to shell out hundreds of bucks. They gave me an estimate of the same tires I had, and then I called around to get some quotes from other places for other tires. When I gave Quick Lane my quotes, they called their supplier and actually found me higher rated, cheaper tires! Great, friendly customer service and I will be back for other maintenance on our cars.

If you value competent service by technicians who won’t break your car, go somewhere else.
Sitting in a parking lot right now after my car was in the shop today for an oil change.
Battery grade on the receipt shows a 100% health assessment by the technician. The battery is dead and corroded. It is 3 years old. So either the technician is incompetent or s/​he damaged the battery in the course of servicing the vehicle.
Glad I paid $ 180 in labor to have my vehicle improperly serviced and spend my evening in a parking lot waiting for AAA to get through rush hour traffic to install an above-​market-​price battery. Just hoping they didn’t break anything else and the car is safe to drive.

Very impressed with the service here. The gentleman at the front desk was so extremely friendly and helpful chatting the whole time I was waiting for my ride. The prices were fair and they let you know what other services you might want in the future without pressuring you! I will definitely be returning and suggest anyone needing a routine service to check this place out!

Wow!!! I couldn’t ask for better service. If you need an oil change come to this place NO DOUBT and ask for JIMMY, this guy has great customer service skills, extremely professional and it will treat your car as one of his!!!
I recommend this place 100%

Been taking my wife’s car here for oil changes as it was close to the house. No issues after the first few oil changes. Then after one oil change they forgot to refill some of the fluids and they were apologetic about it. No big deal. However, after the next oil change the worst imaginable happened. My wife took the car to work, two days later, driving on the Howard Franklin and she couldn’t brake! The brakes just went out. Thank God she was fine. We had the car towed to our mechanic and he found that the problem was the emergency brake was slightly engaged, but not enough for the light to be on. This cause the brake system to fail. We never use the emergency brakes, so I called Quick Lane to ask if they used the emergency brakes on my wife’s car. They told me that they engage the emergency brake on all the cars they work on for safety reasons and release it before giving it back to the customer. I told him that their employee did not fully disengage the e-​brake and cause the brakes to fail while my wife was driving on the bridge. The person on the phone proceeded to say its not their fault that she doesn’t pay attention to the warning lights in the car. It’s the responsibility of the driver to make sure the e-​brake is not engaged. The person was defensive and rude during the conversation and would not accept any responsibility. First of all, the warning light for the e-​brake was not on because it was engaged but not all the way. People who have used their e-​brakes know that can happen. Also, I expect that when I bring a car to a shop for an oil change that it is given back to me in the condition that I left it in. If you use the e-​brake on someone else’s car then you better make sure it’s fully disengaged. They could have killed my wife. Stay away from this place and their employees’ negligence.

Have had to go to this place for the last 8 years or so since I live across the street. Over priced and under deliver on everything they have done to my 2 cars. Remember this is a ford place with cheap parts, especially brakes. I then only used them for oil changes. So thankful that Tire Kingdom is now next door to them. Bye bye Quick Lane I wish I can say its been great.

Less than a week after Quick Lane replaced the ignition coil on my 4-​Runner, the pesky «Check Engine» light flashed back on, and the engine started knocking again. So I drove it back over the the service center for them to see what was the matter.
Dave, the Master Service Technician from my original visit, dropped everything to give my SUV the full inspection. After a while he determined that the problem was the fuel injector, and declared that it was HIS fault the problem wasn’t caught last week. They ordered the replacement part and asked me to bring my Toyota in on Saturday morning for them to repair.
I got to Quick Lube about 8:30, and they had the parts as well as an open bay ready to go. Dave spent about an hour making the repairs and then taking my vehicle on an extended road check to be sure that everything was working properly.
Imagine my complete shock when I went to check out and found that Quick Lube was charging me nothing — absolutely zero — for today’s repair! They claimed it was their fault that the problem wasn’t corrected the first time, and they wouldn’t think of charging me for all of the inconvenience.
WOW! Talk about outstanding customer service!!! These guys are a class act!