A & R Collision Center

The service was outstanding! Accidents are obviously unexpected. When they happen 500 miles from home, solutions can become complicated very quickly. Jerome, Debbie and the rest of the staff went above and beyond to quickly get answers on the extent of the damage and the projected repair time. When the best decision was to tow it home due to the holidays and predicted snow storm, they were most helpful to careful pack up all the parts and label things for the next serviceman. The whole crew stayed late and helped get everything carefully loaded for the tow truck. The friendly, honest service we received made us wish we could have stayed for them to repair it! By the way, their reputation among the locals is stellar and they had plenty of business to back it up!

A&R Collision in Taos is by far the worst customer service of any business I have ever dealt with. My car was quoted 8 days to be fixed and thinking closer to 2 weeks would be more realistic, but, no, here I am nearly 3 months later without a completely fixed vehicle. I have had my car «returned» to me on 3 different occasions and twice before I even left the parking lot I noticed things still not completed. The owner would pass blame to the insurance company, (Geico; who by the way guarantees only this shops work in town) and and then «fix» the problem. I have had broken promises since day one here. And today I was told to come in with cash for $ 90 over my deductible. When I asked why, I was argued with that my check was returned (I paid my deductible last week when I thought the car was ready, before I realized the driver side door wouldn’t lock and the airbags were no longer working) and that was the fee. I did make a stop payment for the $ 500 because I wasn’t going to pay for a seevice that was not completed. I did make good on a check made for a separate service rendered. I let Debbie know that she was wrong and she argued that she was right as she was looking at her statement online. I show up with a copy of the cleared check and low and behold, I don’t even get an apology. Something this shop doesn’t do is admit fault or get the job done on time or properly. I’d advise anyone to stay away from this shop and do what I should have done and gone to Torres Auto Body.

I have never before written a negative online review of a business.
However, I have never before in my business dealings experienced as much deception and dishonesty.
Allow me to briefly explain:
I had a collision with an elk with my Subaru Forester.
Jerome and A&R Collision promised my Subaru would be repaired within a week or two.
After two weeks I call them to check on the progress and the secretarial staff promise it will be soon.
After three weeks I call them again and Jerome promises it will be soon.
I go into the shop at four weeks and they all promise it will be soon.
At five weeks more delays and broken promises.
After over three months (!) finally I receive a call that my vehicle is repaired, without excuse or explanation for the delay.
This cost me over $ 1000 in rental car costs because my insurance only covered 30 days.
Jerome and his staff have demonstrated, by the way they conducted their business with myself, that they are dishonest, untrustworthy, and unethical people.
Jerome and his staff have demonstrated that their word is worthless.
Jerome and his staff have demonstrated that they prefer to conduct business in a shady and incompetent manner.
Jerome and his staff have demonstrated a willingness to deceive their customers by telling lies to their face about the repair timetable.
I urge you to look elsewhere for your auto body repair needs. There are honest and ethical people out there in Taos who actually keep the professional promises they make.

I was told I would have my car back in 3 days, but they had it 3 weeks. They didn’t call me to inform me of delays & did not return my phone calls. I had to call repeatedly hoping someone would answer. I was finally told I could pick up my car the following day, drove in w/​friend to pick up car and was told it wasn’t ready yet. I live an hour from body shop & this was a major inconvenience. That being said, the body work looks good. Customer service was very poor.

Superior service, excellent craftsmanship, fair prices. I couldn’t be more pleased than I am with the service I received on my automobile. I would unconditionally recommend. A&R.