SpringHill Suites Pittsburgh Mills

Newer contemporary hotel. The room was clean, comfortable and quiet. I like the Paul Mitchell toiletries which are better than most other hotel chains. The separate living area makes the room feel spacious and less confined than a standard hotel room. Complimentary breakfast is pretty basic but sufficient-​fruit, yogurts, oatmeal, pastries, eggs, cereals, juice, etc. I will be staying here again when in town for business.

Had a nice stay! Place was nice and the staff was friendly. The blonde girl at breakfast was so pleasant and cheerful and the area was the most clean I ever saw at a hotel breakfast. The food was hot and everything was filled. Even when someone left a mess or spilled the cereal, it was cleaned up immediately and the girl was always smiling. It made for a very pleasant morning. I would stay here again without hesitation. Convenient location and shopping area, although the mall needs a lot more regular stores to shop at and not businesses or schools or churches or kids activity places. Thank you for a nice stay.

The customer service in this place is terrible. After visiting my grandparents who live in the area for 20+ years, my family overgrew their house long ago. We were extremely excited for this hotel to be built as it is a quick 10 minute drive from their house plus basic (I mean very basic) stores near by. However, every year it seems they treat us with more disrespect despite my family being Marriot rewards members.
This year started small, we went just a few days after Christmas and I stayed just a night. Took a shower the next morning and the drain was completely clogged. By the end of my 10 minute shower the water was up to my ankles. GROSS! When checking out I informed them of the problem, politely saying it’s not an issue, but something they should be aware of.
We came back a few days later for my grandfather’s funeral. After much traveling (my parents live overseas and came 8,000 miles for a few day’s trip) my father asked for a late check out. He had to drive to JFK after burying his father and wanted to stop back in the hotel to pack up and shower before leaving. Without any consideration the concierge was completely dismissive and stated No. After my dad tried to explain the situation, she would have none of it and refused to even check with a manager. Now this was after the holidays, they were not completely booked the next day. Thankfully, someone over heard the conversation and did say they would leave a note for the manager, but after the disrespect was shown my dad had enough.
Hotels are in the business of customer service and this girl had none of it. Completely dismissive and in no way accommodating.
I checked into my room after the funeral viewing for my grandfather, I noticed a smokey smell. It wasn’t very strong, but I thought it strange especially since the gold no smoking placard pasted to the wall. I figured must just be musty, hotel smell I’m too tired to say anything. I’m in this room to sleep and I’m leaving the first thing in the morning. Two weeks after my return from my trip I’ve found I’ve been charged $ 250 for SMOKING! I have never smoked a day in my life, I was never informed of this charge, it just simply appeared on my credit card statement. We called to dispute the claim and they are «going to show us photo evidence». How can you show photo evidence of this bull shit. And the way the concierge speaks to you is dismissive and belittling. Absolutely disrespectful. My family has become so fed up with this place. They have caused undue stress during an emotional time and need to learn a lesson in customer appreciation.
TL;DR – no customer service. Make sure to photo shoot your room so that you can’t be accused of smoking and charged $ 250

Horrible customer service. I came to check-​in at 10:40 pm and the front desk tells me «sorry room is not available there was a leak» and asks me to go to a different hotel 10:40 pm at night. They offered to pay for a cheaper hotel 15 min away. But no one had the courtesy to call me before hand if they knew this was the case. If I did not show up they would have gladly charged me for the night as «no show», then they would’ve automatically had information about me.

We paid for the romance package, an extra thirty dollars. All that got us was a ten ounce bottle of champagne and four individually wrapped chocolates. Oh and the same continental breakfast everyone gets. Not very romantic.

Nice clean hotel for a brief business stay. Unfortunately it’s located in Tarentum, PA, about .3 miles from hell city center.

Nice clean hotel. Pull easy to park lots of restaurants around more chain oriented than Mom and Pops. No gas station locally. The staff was very helpful when receiving a package via UPS. I would stay here again and I would recommend to other business travelers

Nikki is assisting us in coordinating a block of rooms for our May 2014 wedding. She has truly gone out of her way to make this experience better than I had ever expected it would be! Her level of expertise and quick and efficient communication has eliminated much of the pre-​wedding stress that I suspect I may have had elsewhere. She is being very accomodating to not only my family but also to our out of town guests. I hope that our guests have as good of an experience staying at the hotel as I have had working with Nikki on ensuring they have rooms to stay in! If you are planning an event and need a block of rooms, Nikki will surely not disappoint!

Nice, new, clean, and Col. Sanders aka Paul working the front desk. He was very nice. The pool says maximum 25, but we had 7 people in the pool and it felt crowded. If you want to shop til you drop stay here.

This was our second stay at this hotel, and while I was not 100% pleased, it was mostly a result of the bed. I am pretty picky about matresses, and I would have liked something a little more soft. My husband was tossing and turning all night which kept me up all night as well.
Other than the bed, I would give this hotel a 5 star rating. It is clean, the staff are friendly and competent. There is a fabulous breakfast included down in the dining area. I was quite pleased with the selection and assortment of things like toppings for the oatmeal and spreads for toast.
We planned ahead and brought swimwear. Took a dip in the indoor pool. It was a tad bit chilly, but it was refreshing.
The room itself was nice. Separate toilet/​shower area from the sink. And a separate seating area with desk, couch, and kitchenette with microwave, fridge, and sink. Again — everything was clean. I just wish the bed had been more comfortable. I’m pretty sure it was better on our last stay because I wouldn’t have booked again if I had any doubts.
Location is great too — we actually spent most of Saturday down in Monroeville, but made our way up to the north side for proximity to shopping. The mall next door is nice, and there are adequate options for food (though mostly chain restaurants).

We got a great room at a great price (165). We just needed an overnight stop on the way to our destination and we fit 6 of us in one suite-​like room. It had two queen beds and a fold out sofa bed. It was perfect for an overnight, however, it may have felt cramped for an extended stay.
A wall divided the sleeping area from the sitting area. The one TV was on a swivel and served both areas (but not at the same time – but not a big deal for us). The bathroom was clean. Only problem was the toilet paper was affixed to the wall opposite the toilet. Not a problem for adults, but definitely an issue for a 7 year old.
There was also a tiny kitchenette equipped with a sink, small fridge, microwave, and small coffee pot.
Beds were comfortable and rooms were quiet.
We didn’t have breakfast there, but opted to eat at the Eat-​n-​Park adjacent (a tiny walk across the parking lot). This hotel is part of an overall mall complex, so there are plenty of restaurants and shopping very nearby.