H&R Block

I went to H&R Block to get my taxes done on April 14, 2015 @ the Tarpon Springs location. The associate took over an hour to complete our taxes. After said hour, she stated, «that’ll be $ 770.» The associate’s name is Ann Hayes. When I had asked why the preparation of my taxes was so much money, she said, «Well, you have trust and limited partnerships.» I only had four trust and six limited partnerships. I also had a very minuscule amount of self-​employment paperwork that took her less than ten minutes to include in our taxes. In addition, she included my W2 which took her all of two minutes to put in the paperwork. The point of this is Facebook post is to warn other customers that have limited partnerships, trusts, and self-​employment paperwork to refrain from doing business at H&R Block. They charge you a fee for every paper they fill out and I have an inch thick of papers. We put a dispute in with our credit card company only to find out that they, meaning H&R Block, settled our dispute for us and sent us a measly $ 75 off coupon for next year. They don’t seem to understand that we are not interested in going back next year or ever. We called the 800 customer service hotline and asked for someone to call us in regards to this issue. As of this date, no one has called us back and we are still eagerly awaiting a phone call. I told the associate that prepared our taxes that this fee was excessive and uncalled for. She never once told us that we didn’t have to pay the cost of the taxes if we were unhappy with the price. $ 770 later we found out via a longtime customer that we did not have to pay the cost of the preparation of the taxes if we were unhappy. When questioning her, Ann Hayes, about the cost, she stated, «Well, don’t blame me. It’s the two owners not me.» As of this date, we have had to put another dispute in with our credit card company and we are still awaiting a meaningful and worthwhile resolution from H&R Block.