Jim Dorsey & Son

I would not recommend them. While I agree they should be paid for their time, they nickel and dime you for everything. They charged me $ 100 to snake a pipe that did not need it. Yes, the experts performed an unnecessary service and charged me for it. You could tell it was the end of the day because he just wanted to leave just by his demeanor. In the end I paid over $ 300 just to be told to call someone else. So I did. Soares came and said what Dorsey recommended was not needed. Save yourself time and money and call Soares first — that’s what I’ll be doing from now. They were cheap, professional and best of all they fixed my problem.

I contacted Dorsey Plumbing because I was putting a gas insert into my existing fireplace and wanted an estimate. Josh came down to my house and told me he could do the work within the next couple of weeks and gave me a price and we agreed that the work would be done. I asked Josh to send me an email outlining the work that would be done and the price. I’ve left several messages for Josh and he has NEVER returned my call! Needless to say, I was very disappointed and will never recommend Dorsey
Plumbing and had to call another reputable company to do the work. I guess they don’t need the business!

They don’t even deserve one star! RUDE RUDE!!! Was here for 2 hours never fixed the problem .I was told they would be out following Monday, nope, so I called a different plumer fixed it in 10 minutes for a tenth of the quoted price threw Dorsey.

We’ve used Jim Dorsey & Sons a couple times for clogs and other issues. They’ve always come quickly, charged what I thought was a fair price, and stood by their work: When a clog they cleared re-​clogged a couple days later (and turned out to be a bigger clog much deeper in the pipes) they came on a Saturday and fixed it for good.

We have used Jim Dorsey & Son to service our furnace for more than five years. We call them before Winter arrives and they are always on time, provide quality work and are quick to get done what needs to get done.
You won’t have to worry about waiting for them to show up OR waiting for them to finish. I recommend them to anyone.

I’m glad Rob had a good experience with Dorsey and Son — mine have not been as kind. I’ve experienced some ignitor issues on my gas furnaces and although Dorsey does do a great job in coming to the rescue quickly the charges have been brutal. Recently I wanted someone to come out and do maintenance on by two furnaces while also showing me how it was done (one in basement and one in attic), Joe Curley couldn’t make it so Joey came out. Joey had previously attempted to charge us an extra $ 90 for taking a screwdriver out of his tool belt until we complained how ludicrous this was for what was done. Anyway — he did a good job showing me what I needed to know — but the fee was $ 170 for the first furnace and $ 160 for the second — the only parts replaced were the filters. He was there about 45 minutes, although when I called to state I thought they overcharged, the reply was he was there for 1.5 hours (not on this planet was it 90 minutes). Regardless Joey said it was charged by furnace and not time — and that there was discounts over the next year on parts and labor. Besides I had assurances that I was good for the winter. Two weeks later — no heat in the bottom floor and a call for quick service. Sure enough the ignitor gone. Joey again out and didn’t charge for labor but the part was only discounted from $ 230 to $ 215. After he left we found the exact ignitor on line for as low as $ 14 (plus shipping). Helluva discount guys — thanks. I’m tempted to give them two stars for the quick service but if you were getting those profit margins on parts wouldn’t you be rushing out there too?
I’ll be looking elsewhere for the service level that Dorsey gives but at a more reasonable price.

I should have written this review about one year ago. Long story short, My Oil Burner failed prematurely (10 years old, Heater Core Rotted) and it was determined that it had to be ripped out and replaced. This Weil McLean Boiler was originally installed by Dorsey. The «Heater Core» Cast Iron Casing was made in China. Caveat Emptor, stay away from Chinese manufactured products.
I solicited three quotes for a new Boiler and two were in the $ 7,000.00 range. Jim Dorsey’s quote was in @ $ 1500.00. Though my Boiler was no longer in warranty, Jim worked out a deal with Weil McLean and got me a replacement unit for free. The $ 1500.00 quote was for labor only. In Jim’s opinion, a Boiler should last for 30 Years. Jim went way beyond the call of duty and took care of business in a timely fashion. Also, he has a great crew of people working for him. All are very professional and really care about customer service.