Registry Of Motor Vehicles

It’s the RMV. I’m pretty sure you don’t need a review to tell you «you’re going to be here for hours».

I’m really not one to write complaints but… I’ve got to tell you my experience at the Taunton MA DMV today was downright shocking. My son scheduled a road test this morning and admittedly we were 5 minutes late due to the fact there is no sign for this place on Rt 140. We finally found it –in the back of what looks like a strip mall. An older, white haired, short elderly man was waiting outside, so I ask my son to go get his attention since he looked like he was looking in the parking lot for us. I stay in the car at the curb out front. My son walks up to him and he starts yelling at my son «your late, why are you driving that vehicle» My son explained he has a learners permit and his Dad is in the car with him. He tells us to park and come back. We do and now I’m standing with this jerk. Let me tell you, rude does not even begin to describe how he treated us. «Give me this, do that», was how he started every sentence. At the risk of my son not getting his license, I kept my mouth shut and got in the back seat for his road test. He could not have been more nasty and pissed off throughout the entire process. My son did an excellent job and passed the test. Once he left our car — it was like evil left our presence. The real irony of this is… take a look at the MA Registry of Motor Vehicles Customer Service Bill of Rights (
). #1 «All customers conducting business with the Registry of Motor Vehicles have…
the right to friendly, honest, courteous and respectful service.» I suggest if you go here for your road test, print this out and hand it to them to read before anything else.

This place sucks, the lines are always long and the staff could give a shit whether you get the help you need or not. I dread any time I have to go here.

The wait and lines are always crazy! It’s funny how people actually try going here on their lunch break and waste time getting here only to see how busy it is and turn around and leave. Not to mention how bad the service is! If your going to go here before noon would be your best bet, otherwise expect at least an 2 hours maybe 1 if your extremely lucky!