Dutch Dry Cleaners

I have been going to Dutch Dry cleaners without incident for the past nine months. Until recently, they were friendly and met my expectations when it came to the quality of their cleaning and packaging, as well as, their turnaround time.
In pulling a white business shirt they recently cleaned out of my closet to wear this week, I realized that they destroyed the collar. It looked like they took a claw to the seams as material was missing.
When I brought the shirt to the cleaners to discuss what happened, along with some additional shirts to be cleaned, the lady tried to blame it on the shirt, telling me that the shirt was too old. Had the shirt been old, I might have been inclined to believe her. However, this was not the case. Furthermore, she tried to use a couple of my newest shirts (2 – 4 months old) that I had brought to be cleaned as examples of aging shirts that need to be replaced.
She took no responsibility for any of the damage and made a scene in front of other customers. She basically informed me that she had spoken and I had spoken and that was that.
When I asked her to clarify their warranty policy and to confirm that they were blaming the shirt for its own damage, she said nothing. Her lack of response or escalation to others within the company confirmed to me that everything was fine as long as nothing was lost or damaged and despite any warranty they may carry, you are really on your own.
I asked her, «So what you are saying is that it is the shirt’s fault, you warranty nothing, and you are willing to lose my business?» She simply looked at me and said nothing.
I ended up taking my damaged shirt and the clothes that I had intended to drop-​off for cleaning with me and left telling her that they have lost my business.
My expectations were:
1) They obviously recognized that the shirt was damaged before it was packaged along with my others clothed that had been cleaned, they should have separated the shirt from the rest of the cleaning and informed me about the damage so that we could have had a conversation when I picked up my cleaning rather than me having to discover it on my own when I pulled it out of the closet.
2) I did not expect them to necessarily pay for a new shirt, I simply expected them to be professional and take some responsibility for what happened.
3) They would warranty their service and want to retain my business. The fact that they were willing to loose and regular customer over an incident with a shirt, taking the position that it was the shirt’s fault and that I needed to buy more shirts on a more frequent basis (once every three months?), was unprofessional and did not scream that this is a company that I want to continue to do business with going forward.
They are not a company with which you should continue to do business and I strongly recommend you reconsider using them unless you think that nothing bad will ever happen to your clothing and you are willing to buy new clothes every three months.

The customer service here is amazing. I just dropped my slacks off to be hemmed, and the lady was very detail oriented in making sure she got the perfect length. This business is very welcoming!

I am impressed with the customer service of this business. .. when I came in after having left dry cleaning a week before, she remembered me right away and what I brought in.
I feel the quality of work is good, and prices more than fair.

Did me a big favor by starting up the steam and pressing my suit on a Saturday morning when I flew in for a wedding. No other cleaners would do this.

Tried them once and liked the service and vibe of the people. I did not get the special price that another Unilocaler mention for first timers. However, they did a good job on the clothes at a fair price. I’m going back for a second trip.

The woman who helped me was very helpful, gave me a discount on my enire purchase for it being my first time. She even noticed that one of the belt loops on my dress and been ripped (I did that months earlier) so she fixed it for me. I didn’t have to ask and she didn’t charge me. Thought the service was wonderful and will return!