Helzberg Diamonds

Not a bad jewelry store and customer service. The problem I have is the credit program through capital one. Horrible… I never recieved an account number or card so I am unable to make online payments like I should be able to do. Then they are quick to report late payments to the credit agencies messing up my perfect credit. I am still waiting on my account number/​statement since they can’t give it to me over the phone. Two thumbs down.

I had an excellent buying experience at Helzberg last week. I highly recommend working with Shanekwa and Deanna — they were both friendly and knowledgeable. After looking at several of the jewelers in the Promenade Mall, I knew after finding the ring I love here that this was the place I’d buy if the staff were great. The store manager was a nice guy too, I briefly spoke with him, but honestly, Shanekwa provides top-​notch service. I never felt pressured, but received honest input on the diamond ring (s) I was considering. After viewing my top choices under the gem scope, I finally decided on a gorgeous ring. They have quite a selection for all price points, and if they have it at another store, they can get it in for you to look at (before you buy!). I’m quite satisfied with my purchase and will shop here again in the future!

Poor products, poor customer service. I got a pair of gold hoop earrings that the lever back broke on about six months later. I know they’re on the cheaper end of jewelry, but I would expect them to last a little longer than that! After giving the manager an opportunity to have them repaired at no charge (considering also that we are frequent shoppers here) she chose to insist I be charged $ 20 to do so. It’s not about the amount — I could have easily bought another pair, but the point of the matter is that she found it more important to charge me than to make things right. I took them to the jeweler across the way, got the earring fixed, AND made a purchase. It’s a shame that after shopping here for so long they’ve lost us as customers — and right before Christmas :(

I love Helzberg !!! Any location and I love the quality of the Jewelry. All my rings have come from here. The sales associates alway helpful and friendly. I would never go anywhere else for my jewelry needs!

Went here today just to look my girl found a ring she loved Adam helped us but i ended up saying no thank you lol so we left and i managed to get away from my girl went back and told Adam to get the ring fast lol he was super friendly no pressure and man did i get that ring fast they cleaned it and boxed it was out in 5 min thanks Adam she loved it!!!

Worst experience ever. Previously bought my ring two years ago from them. Asked about the trade up program he said my ring didn’t qualify due to the fact that it’s not a Solitaire. I said okay that’s fine. Then i wanted to look at some earrings which he gave me a big attitude about and was very rude. Don’t waste your money on their crappy diamonds and their crappy customer service.

Excellent friendly staff. Great customer service. No hassle, no pressure to «hurry up and buy» something that isn’t exactly what you are looking for. I searched every jewelery store inside the Temecula mall for a specific bracelet that I didn’t even know if it existed for sure. I had an idea, that I wanted a silver or gold bracelet, that had multiple birthstones in it, but also a flat or wider band, where I could have it engraved on the inside. This was for my wife for the birth of our first child. I wanted his birthstone and his name engraved. So, this was in my head, I had no idea if I could even find what I was looking for.
So get this, Helzberg was one of the first stores I went to, I didn’t see what I was looking for, and I explained what it was to the sales associate. She was so friendly and so helpful, but we couldn’t find the right bracelet.
So I left and went to look at all of the other stores. After more than 2 hours in the mall, I hear my name being called out. I turn around and am wondering who did I run into at the mall right?
Guess who it is, it was the sales lady from Helzberg diamonds store. She actually tracked me down inside a HUGE mall to tell me that she found a bracelet that she thought matched exactly what I was looking for. Talk about going above and beyond for customer service right?
That lady made my day. The bracelet was PERFECT for what I wanted. It even had a matching ring as well. They sent it out to have it engraved, and I received it 4 days before our son was born. It was the best gift ever to a new mother. I love this store and it is women like her (sales associate) that really are such an asset.
Also to note, it isn’t like this was some $thousand dollar piece that she was expecting commission off of. She went out of her way like that just out of the goodness of her heart. The bracelet and ring plus engraving cost under $ 150.

My fiancé and I came here to look at wedding rings. First off the workers are some of the nicest people I’ve met in a jewelry store.
The woman assisting me I believe her name was Deanna, knew exactly what I was talking about when I described what I liked. She was patient and kind and picked out many rings that I loved.
I ended up finding my ring after looking here for the first time. I highly suggest going here for rings. They are super helpful and kind.