Xtraordinary Carpet Care

I had a coupon for $ 124.00 for a whole house up to 2200 square feet. I told him about the coupon and in addition to doing the whole house I wanted the stairs done too, which I new would be extra. Everything seems clear and good so I scheduled an appointment, when they arrived Tony who’s business it was said that since I had dogs I needed a «Super Clean» and even though I had less than 2200 sq ft of carpet my house was bigger than 2200 sq ft and the coupon was not good for a «Super Clean» nor a house bigger than 2200 sq ft no matter how much carpet their was, so it was going to cost me $ 300. but I would get a 100% satisfaction guarantee. At this point his guys were already moving stuff and pulling hoses through the house to upstairs so my husband and I decided to go ahead with it. When they finished everything seemed fine I paid him they left, The carpets stayed wet for over 15 hours when Tony said only 3 hours. The next day we started to notice a smell coming from the carpets when it didn’t go away after few days & vacuuming I called to let him know about the carpets and that is was the worse in our family room. Tony said he would send his guys out to rinse the carpet we scheduled a 3 hour window for 5 days from then. When the window came and went I called him he said he took an extra job and his guys would be there within 30 or so minutes. I told him I had to leave at 4:30, he said they would be there in plenty of time. well two hours later I had to leave as I was pulling out of the drive way his guys showed up. I said i had to be somewhere could stay, so they said call Tony and drove off. I called Tony the next day he then got rude with me saying how i should have taken care of it when they showed up, I told him he was the one who was late, he said he was doing me the favor by coming back out, we went back and forth, but then he agreed to come back out in another 5 days, which they did. Well it’s been a week we have vacuumed deodorized but still there is smell coming especially from the one room but really all the rooms — Our carpets never smelled, they are only 18 months old. when I called Tony back to discuss with him he said I’m unsatisfied because I have an unsatisfied attitude. if I wanted him to come out and do a «Super Clean» of that room it would cost $ 89.00 I said you already did a «Super Clean» I wasn’t going to pay anything more, he said then my carpets were going to continue to stink. Which makes me think he did something… Well the conversation did not go well, so now I am left with having to call another carpet company to come out, and then if i really want the hassle I guess take him to small claims court to get my money back… Not sure what to do, but my advice is don’t hire Tony and Xtraordinary Carpet Care unless you want an extraordinary stink afterwards!

I saw a coupon in a magazine and decided to take advantage. I have seen their van all over my neighborhood including my neighbor so they must be good. I was told they would be arriving between 1−3pm. I called a little after 3 and Tony had to call to find out where they were. I received a text that they were down the street. Dudes got there and then I was told our carpets would benefit for a good scrub or something that added to the cost. I agreed. The stairs were $ 45 but tony had quoted me $ 35 and dude on the phone said well… It ranges. Maybe tony should inform the customer of that. In the end the did a great job. The downfall was… I opted out of the stairs but they still charged me $ 45. I called tony and he made things right and refunded me. Tony is very sweet and professional… His employees I’m not so sure about. Also took a good 12 hours for the carpets to dry. But like I said they did a great job and I will be using them again.

Great job Mr tony from extraordinary carpets I call them because I need it appointment the next day I. Going to have a party & I need to clean my carpets & tile I used a huge company before & the entire was about surprises. One after the other one. Tony came. Clean the carpet very good plus the grout nice very nice great job guys I will recommended to all my friends

Overall these guys did a good job. However, they were 40 min late and ended up charging me $ 60 more than they originally quoted which is what brought them down in rating. I would use them again because they did good work, and moved all my furniture to really get the carpets clean.

Okay, so Tony came out to my home today. It looks great but the carpet is not dry yet.
He said it could take up to 12 hours because it had to be rinsed so many times. I think this is because the guy he sent out last time did a very bad job… left the carpet so wet when he left… I don’t think he rinsed the carpet well at that time. I will update this again tomorrow evening. But now I have a different problem. When Tony arrived
he had his vehicle in the driveway… which is a 15k driveway with pavers. I told him
he should not have it in the driveway but he said his vehicle did not leak… well it does!
Pavers absorb grease and oil. no one ever parks in our driveway. I told him if there is a grease mark or oil mark when he leaves he is responsible for cleaning it up. I took a picture and texted it to him. I talked to him on the phone and he said it was there when he arrived. This is not true. I tried to clean it immediately with Simple Green… scrub it… still there. Tony came back while we were gone and called and said there was no mark. We returned home and there it is. I WANT TO BELIEVE THAT TONY WILL DO THE RIGHT THING AND CORRECT THE PROBLEM. Some days don’t go well but that should not become my problem. Needless to say my husband is very upset with me because I didn’t make him move the truck to begin with.
As I said I would update my experience. My carpet is perfect. The wool area rugs that
are 20 years old look great!
I’m conflicted about my situation because my carpet looks so beautiful… just like it was
when it was new 4 years ago. The grease mark and /​or oil marks are still there. I
called Tony today and it doesn’t sound like he is going to correct the problem without
me going to great lengths. I could dispute the charge on my credit card. File a report with HomeAdvisors… I really don’t want to do anything of those things. I like Tony.
I believe he is a good man. I want to believe that he will correct the problem. And I
don’t believe in the Easter Bunny… Santa Claus… the good tooth fairy but I do believe
in good people. I will give this some time to see if there is a change in my situation.

I’ve used Xtraordinary Carpet Care several times since I moved to Temecula in 2003. In fact, I started using them because I knew they were a family business and I lived in their neighborhood. My first experiences were great, my carpets were always cleaned well, and I told my friends about them. However, I think they are getting a little «too big» now, and their customer service is lacking. I tried to use them in December for carpet cleaning, and I was unable to schedule a time that would work for both of us. Most recently, I tried to schedule a tile/​grout estimate and I was told that if I had other companies coming out to give me an estimate, then I would be fine going with them. I was speechless! Essentially, they did not want to come over unless I was going to have them do the job right on the spot! I have never had my tile cleaned and wanted to learn a little more about it and its pricing, first. This lack of customer service and arrogant attitude that they don’t need my business means they’ve now lost a customer for good!

This company is awesome! I’ve been using them now for 3 years, and excellent service every time! They come in-​get the job done-​no upsale crap, and the jop is phenomenal! Thanks Art-​My carpets are new again!