Bank of America

The service is so bad, I think i want to contact corporate until I get a response to complain ,
One teller, one banker, 2 people hanging out all the time !! 2 people there for no reason, why are they on payroll,

If I could give less stars I would. Horrible customer service, even slower banker, and the intelligence level of the branch is bordering preschool. If you have the option go to another location. I’ve banked with Bank of America for a decade and this branch had me thinking of moving to a new bank.
Honestly hands down would of had an easier time with the McDonalds staff then this banks staff.

This is the absolute worst bank location I’ve ever been to. There’s always one teller, two if you’re really lucky, but the line is almost always 4 people long. The one time I asked to speak to someone about closing an account I was told it would be a 20 minute wait, even though there was no line and I watched multiple employees sitting around fiddling on their phones. I even saw someone on Facebook. If this wasn’t the only location close to me, I would NEVER EVER come here. It’s despicable how poorly this location is run.

I am confused why so often I will go into a Bank Of America and there are a dozen or so customers waiting, while there is only one teller and two or three bank employees seated at their desk or just standing. Today I wanted to get something notarized, got tired of waiting and ended up going to a UPS store.

Amen to the under staffing. Except there is one teller, 10 people in line, and 6 admin employees sitting around BSing amongst themselves. Ugh!!!

Great location great people. Only thing bad about this place is the rude customers who don’t want to wait in line. Times are changing people. Tellers aren’t going to be around forever. There are other ways to do banking. I’ve never seen people act more rudely to people doing their job than the customers that come here. Give the people a break. You’re making the choice to wait. They’re not making you wait.

Does anyone work here? This branch is totally content on making customers wait… and wait and wait…

This bank is very convenient and has a cool, industrial feel to it. The staff has been very friendly every visit but my biggest complaint is the typical wait time. This branch is severely understaffed. The wait just to see a teller is always a minimum of 30 minutes. If you want to see an actual banker you are looking at around an hour wait usually. Like I said, the staff is always super helpful and friendly but the wait times are unacceptable and something that needs to be addressed.

Like someone said before me, «Don’t go here if you need something done quickly». They are always incredibly understaffed and it can take 30 – 45 minutes to make a simple deposit. They always insist on having you make an appointment, even if you have a quick question or need something simple done, like having something notarized. A merchant teller is supposed to be there starting at 10AM, but is rarely ever there. Running a business is incredibly time consuming and a merchant teller is quite convenient to have, however it’s never available!
With all that said, the people in there are incredibly nice, so plus one star for that.

Don’t go here if you need to do something quickly or have business other than simple banking.
Stood in line for 30 minutes needing to do a wire tranfer only to find I needed to make an appointment. Only one teller with at least 10 people in line and building mid morning.
No customer service.

Friday. Extended hours. 1 person catering 20 in queue at cashier. Staff lying. 4 people in seated banking section for over 30 mins

I have to come here once a month to pay rent as it’s the closest to my place and every time is the same thing. Expect to wait in line at least 15min. There’s normally only one banker taking all the clients. Never a pleasant experience.

I hadn’t been coming here long because I just moved to Arizona, but I’ve been with BOFA since I was 16 & my last experience at this location had me looking else where to bank. Not because of the tellers, they were great; but because there was a solid line & you could tell the 2 tellers were overwhelmed, while in the background there were at least 6 people just hanging out, which I later learned they were sucking up to some corporate big shot instead of assisting their employees in delivering customer service.
But, I returned today & walked in to a line to door. My natural response was «my meter is going to expire» & irritation ensued… However, not only did the 3 tellers work through the line in roughly 10 minutes (we’re talking like 15 customers), but the same guy who helped me last time (I didn’t catch his name tag but he wears nice shirts/​ties & has glasses) greeted me as if I was the only person there & was very quick. I made sure to tell him that he & his team did very well working through the line.

Great Location! Nicest people in the world. Some of these reviews are hilarious. We wait in line for movie tickets, for condoms at CVS, for beer at a grocery store but we don’t wait for a teller? USE AN ATM BRO or get direct deposit. If anything you’re holding me up because the bank makes no money off you. Don’t want to wait in line? Here’s a solution: manage your money better. Stop needing your $ 500 available today instead of tomorrow. You’re wasting everyones time including your own.
Also, taking a picture in a bank makes you a creeper.100% CREEPER!

Probably one of the slowest banks I have been to in a Long time. Let me paint a picture for you: Monday morning rush. 1 merchant teller and 1 regular teller. Line 8 people deep and not moving. 3 useless «bankers» sitting at their desks with NO clients probably on Facebook. AVOID this bank if you are in any sort of hurry. They act like they are doing you a favor when its your money that you are giving them to hold.

I come in every 2 weeks. I swear it’s a 30 minute wait every… single… time. Always a long line here.

Right on Campus so parking sucks. I had to use a meter outside and was in and out close to 5pm so I cant complain.

Kudos to notary Chris who assisted me w/​all smiles and w/​o making me feel like I was inconveniencing her (unlike the two notaries AND host at the Laveen branch).
I appreciate the roomy space that emitted positive vibrant energy, yet also made me feel quite at home.