Bhatnagar Shilpa MD

Dr. Bhatnagar is very kind and caring but I would not recommend this practice only because of the physician’s assistant, Nicole. She is a very incompetent assistant; never returns calls until you ask her to have the doctor call you back or threaten never to return; then she is very monotone and unprofessional when she does call back. This team is NOT on your side at all and they do not keep you posted of any action they DO take. I waited more than a month to hear back about a CT scan that needed to be authorized by the doctor with the insurance company. It was only because I called my Mayo family doctor that the CT scan got done at all. I waited an hour in the waiting room to see the doctor then another half hour in the patient room while the doctor stood outside doing paperwork, I had to open the door and remind her i was waiting; Nicole should have been on top of this. This is so unprofessional and made me feel like maybe they don’t care at all.
Now I have another issue with needing a medication refill and the doctor’s office needs to contact the insurance company to advocate for my needing it filled. Nicole said the order only came in from the pharmacy «today» when in fact it went was faxed last week. She is dishonest and I don’t know how she keeps her job. This is no way to run a family medical practice.
I will not be back.