International Academy of Hair Design & Aesthetics

Ok so I understand that this is a school and I don’t expect a whole lot, but the people who run this place are so disorganized! Whether I went to the fiesta mall or tempe location, it’s like the students aren’t taught the first thing about customer service. I went in for a haircut and deep conditioning. The student wasn’t even supervised and ended up cutting a long piece of hair (my hair was down to my waist btw), leaving me with a rat tail! And I know they noticed it that day, but didn’t do anything about it until I came back. Of course they don’t do refunds, which left me with the choice of having bead extensions, and that was even difficult for them to take care of. I was so disappointed! I only put one star for the evening class and instructors, keep up the good work. But the morning class? *fart noise*

The customer service by the students and staff is highly unprofessional here. I do not recommend anyone receiving service here unless you wanted to be treated as if you are nonhuman and not worthy of their precious time

Do not sign up for the Nail Technician program at this school. There was never any theory taught and 99% of the time I was put in a corner with nothing to do or learn. There is alot of clientele for the hair/​cosmetologist but not for Nail Techs. The Instructor was teaching two curriculums at once, mainly she was focused on the hair students. Very few demos, field trips were promised but never happened. Also, the Instructor graded my test off of her answers not the answer book. I called her out on missed questions all the time that I had answered correctly. There was no help at all in prepping me for my state board exam. I had to figure it out on my own and if I had any questions thank goodness I could call the Aesthetics Instructor at International who happens to be a practicing Nail Technician. There were many days when I had to be moved from classroom to classroom because there was never enough Instructors to cover the floor where students work on clients. I have also never received my certificate of completion from the school and they are not cooperative at all about giving me my transcripts. If this school offers a Nail Tech program then they should provide an Instructor for the program. The only service I learned or got out of the program was a basic pedicure and a basic manicure. Hot Stone Pedicure was promised in the curriculm but that as well was never taught, as I asked my Instructor to teach me, she never did although she said she would. I had to pay $ 3,200.00 basically to learn nothing but a basic manicure and pedicure. Buyer Beware

I love this place. Where else can you go and get your hair flat ironed for $ 7!?! I mean at that price I would never do my own hair. Students are nice, and the prices are unbeatable.

I understand that these are STUDENTS working on us for practice BUT that means that the instructor should be 20x more professional and teaching these students how to treat clients. I went in and there was F bombs and giggles everywhere. The instructor was LOUD and was cursing as well. I was getting a facial and asked for a pillow under my legs due to my bad back and the instructor came and snagged the pillow from under my legs in the middle of my facial while the girl was putting stuff on my face. There needs to be more supervision of these students as one of the dropped chemicals on my top lip and I now have a scar from it. Over all BAD experience and i would NOT recommend anyone to go here.

Okay place. Long wait

Recently I decided I wanted to get my hair curled for dinner later one night. I came without an appointment after calling to see if they could squeeze me in, and didn’t have to wait very long after the woman that was supposed to be at the front desk actually came out of a back room and checked me in. The lobby seemed nice but the actual salon part seemed very makeshift. The student assigned to me was very quiet, so it was pretty awkward sitting there for over an hour while she styled my hair in silence. She seemed skilled enough, so the education offered must be decent, though we were never checked on by a teacher like the other reviewers were. The price was extremely reasonable, so I may or may not be back in the future.

Reviewing this from my phone in the parking lot…
In the 7 – 8 years (started going when it was in south Scottsdale off Hayden and McDowell. behind the circle k) I’ve been getting facials at the international academy of aesthetics, this has to have been the worst facial I’ve ever received. the student at times was very sloppy. I received something similar to a mask after cleansing and steam, but the mask like liquid was never removed. I received the mask, some other lotion/​cleanser. high frequency and then I believe a moisturizer. I received a hand massage after she put on the again what I now think was a moisturizer. after she finished the hand massage, I was thinking she’d get a wrap and remove the Crap from my face. but instead she said…” all done”. I said. I don’t get a barber wrap? she said no and that was pretty much it.
This is the first time I’ve ever felt the need to go home and wash my face.

This is a school and it’s students working on you. I had a facial and microdermabrasion, this week’s special for $ 40. Which is very good. Although I made an appointment as requested and arrived 15 min early, the student and instructor were not so courteous. It started 10 min late –so I waited 25 min (they were not busy – up here there seemed to be no care about waiting – just pleasing the instructor). The instructor already showed her colors at the desk when I was telling the receptionist I was there – she pushed in beside me to talk to he desk receptionist – quite demeaning I thought, and demanding – rude in front of «customers» (if that term is recognized by the instructor). And her rude brusque manner continued upstairs. Jennifer Fairmont. If she is teaching the students her behavior, any salon where they are hired will not keep them, customers surely will complain and never return. Of course, here you are not really treated like a customer – I certainly was not for the experience upstairs with the
Aesthetics part – once I passed the front desk. The student doing the work – it took maybe 40 min and she said maybe 10 words – not friendly one iota. Of course if that were my instructor, she’s setting the stage for the students. Don’t they teach customer service skills to these students? But the student should have some common sense too. I also wasn’t offered the coupon book I read about here, and especially – not offered any inputs… or anything about the products, service, what to expect. Big letdown. Not worth the price savings for this kind of experience, and not returning here – no wonder Jennifer Fairmont has to work here – she sure would not get by with this rude behavior and talk at anyplace where they care about customers. Or maybe I could say she was super-​stressed and having a really bad day and taking it out on everybody – or she had a death in the family or a relationship broke up? No excuse for her negative attitude and tone.

Today I went to have my hair cut and colored at International Academy Of Hair Design & Aesthetics, the Mill Avenue location in Tempe. Everything is done by students and checked by their instructors. Each time I go here I am greeted by a friendly, smiling face and the students are always friendly.
My student was Renee and she was amazing. She was very in tune to what I wanted to have done to and with my hair, both in the haircut and the color. Her instructor, Miss Sharon, came by and would check on the progress and she is always friendly and encouraging. She takes the time to talk to the client as well to give tips, or just say hello. Renee did a fantastic job with the color, the cut, and the finished result, as in my style and she earned the tip I gave her.
I think it is well worth it to have students do my hair because I have been to salons where the stylists rush, they are rude to clients, and I don’t feel satisfied with the work done on my hair. I definitely recommend the Mill Avenue location and its people.
They accept credit cards but tips are to be paid for in cash or with a check. Also, they have coupon books available that have fantastic deals in them, so I recommend spending $ 10 to get one. You can use them for haircuts, styles, color treatments/​touch-​ups, buying styling products/​shampoos/​conditioners, and of course their aesthetic services they offer.

I was a customer at this business for years. On one occasion a few months ago I had a terrible experience in their salon. They absolutely destroyed my hair. Despite the fact that I was promised a complimentary correction I was actually charged a second time and to matters worse they were extremely rude and unprofessional. I shared my feedback with their corporate office. And they never returned my call to chat about the negative experience I had. To make matters worse when I returned to utilize their aesthetics services I was actually retaliated against and told they would no longer provide services to me. The discrimination and poor customer service at this business is atrocious. I would recommend going ANYWHERE else possible. Not only do they have uneducated instructors, but they treat customers in a terrible manner.

Prices were great but the product was awful. I have easy hair and its the worst cut ever. Student was unprofessional a d panned the school the entire time I was there. m took four hours for a cut and color. Teaches me… you get what you pay for. I won’t go back.

Had my first appointment here today along with a couple of friends and had a great experience. My person was Jackie H. and she did a phenomenal job of researching my skin (oily but clear), told me everything that she found out about the 10? zones of my ‘face’, decided what treatment and product would best suit ME, and did a thorough, AWESOMETABULOUS facial! I was so happy with my new glowing face I even bought a little travel kit of the products she used (if you do this, make sure you get a fresh one… my astringent pads were dried out). Purchasing the coupon book next time since I used my friend’s book this time. It’s well worth the $ 20 and pays for itself after one visit. They also do body treatments. I’ll be back very soon!
FYI: *tips are by cash or check only*

First time at the hair academy and I don’t think I will return. Prices were good (color was ½ off), but quality was not very good. I understand that hair school’s are to teach the students what to do, but I feel there were some missed opportunities. I was unhappy with the color and highlights. The highlights turned out pretty good, but overall they look sloppy. Too much of a gap between my root and where the highlight starts. The instructor showed the student how to use foils, but it seemed like she was very new at this. I asked for purple on the bottom section of my hair and it washed out in a week. The student also got purple all over my neck and the back of my tank top. The instructor kept asking if I liked it before it was even dry, how can I tell yet? I asked for a hair trim of just the dead ends and the girl took off at least an inch without even parting my hair in its normal part. I felt very upset during the hair cut and style. I don’t know if she was rushing or just didn’t understand, but when someone leaves the salon, they should look ready to go out on the town. I mean it should look like you just paid to have your hair done (not to mention that it takes hours so the client is also tired at this point). I felt that the school was understaffed and the skills were not good enough to be working on real clients. I think they need to spend more time on mannequins before taking on real clients.