Noahs Ark Moving and Storage

Terrible experience and rude staff. Had scheduled online to pick up a trailer on last Friday @ 3pm. Arrived at 2:45, store was closed for truck pick up. I was early, so I sat in my jeep and waited. At 3, I called the number on the closed sign to get an ETA on when they would be returning. Was told 15 minutes. 30 minutes later, the truck pulls up with two staff members inside.
I was barely greeted, and it seemed as if I was a burden by wanting to rent equipment. When the lady finally asked if I needed a truck, I advised that I had scheduled a trailer for 3, and expressed frustration with the wait.
She offered the number to the corporate office and told me that when they are told to go get a truck, they have to go get the truck. I asked if my appointment was in their computer, she said yes, I said that they should have waited until after the scheduled appointment, and told her to cancel my appointment and I’ll take my money to an actual U-​Haul store and turned to walk out.
As I was leaving, the lady told me, rudely, that I didn’t have to wait until then to cancel my appointment, I could have left at 3. I told her to work on her customer service as I continued leaving. As the door shut behind me, she yell «F— you!» and the other staff member locked the door behind me.
I left and went to the U-​Haul location on Apache Blvd. They took great care of me, and when I told them about my experience at Noah’s Ark, they laughed, because I wasn’t the first complaint they had heard.
This is my first, and probably last Unilocal.It was such a terrible experience, that I had to share.