Wendy’s

Upon parking, my boyfriend and I planned to go to Wedny’s, eat, and then go into Savers just across the parking lot afterward. We were going to MOVE our car after eating since it is a tow-​away zone if you park in your parking lot then go into another store. When we got out of our car, a male worker (appeared to be a manager) yelled at us from ACROSS the parking lot and asked us what we planned on doing in an extremely rude tone. After I pointed that I planned to go to Wendy’s because I wasn’t going to yell back, my boyfriend and I changed our mind because we both felt that the yelling at us from across the parking lot was extremely rude and unwelcoming. So, we moved our car and went shopping first instead, then decided to eat somewhere else.
Yelling at customers from across your parking lot does not make them want to come into your restaurant. I wish I had thought to use a different fingers to hold up to him.

Slow, slow service. Drive thru orders are slow spent 15 minutes in line for a chicken sandwich. Ended up just leaving because of the poor service. There are plenty of options for food around this area. I would chose another. Good luck if you chose this spot.

With their «fresh salad commercials» playing every minute on TV I thought I’d try Wendy’s new salads.
Not worth the detour! This is the same prepackaged type of salad that you’d get from a McDonald’s.
I’d rather pay 3 – 4 dollars more and get a real fresh salad. And for the rest of the food… well it’s Wendy’s, so if your into junk food they are as good as the others. Not better or worse.
Then they say they offer free wifi but I tried connecting and it didn’t work. I asked for help but no one really seemed to care. A woman with a red shirt came out, she might have been the manager. She didn’t offer any additional help and kind of shrugged me off as a nuisance for interrupting the normal flow of whatever was occupying her time.
Great customer service — NOT!
Disappointed in Tempe
PS: As I’m writing this, the cashier, an older man named Michael, came to me to apologize and explain the technical problem. Thanks Michael. Nice customer care. Much appreciated.

Another bad experience! Hey Wendy’s, when you put a tomato on a burger that’s no bigger than a silver dollar and doesn’t even cover half the burger put another tomato on it! If you care anything about serving a quality product then use a little common sense! This always seems to happen when I get my order to go because they know people won’t bother driving back to complain!

Do not eat here! They hog the entire parking lot and tow anyone who has the nerve to park there and walk into Savers. They have huge rude signs about it everywhere. Savers is a non-​profit that supports Big Brothers, Big Sisters. This location meeds to go under for being so awful to a non-​profit.

The food here is great, no complaints. Only issue was the manager on duty being not very nice to one of the cashiers. He rudely said someone was waiting for everyone to hear. She kindly said she was waiting on his cheeseburger… He grumped and walked away. Cashier was very nice!

Horrible, walked in the place and the twit behind the counter looks directly at me says nothing then just stands there. Then I oder my buyer plain nothing on it and I get it with cheese. Go to eat my fries and they are loaded with salt that. The stupid cunt working there purposely overloaded because I reprimanded her about not speaking manager (also some punk kid) was no help and didn’t care one way or the other. I realize they don’t pay much but that’s no excuse for hiring whatever degenerate that walks in off the street. You’d be better off with a can of spam and some crackers then eating in a place run by idiot poorly trained teenagers.

They must have mistakenly put the chilled chicken for the grilled chicken salad into my sandwich and the fries were room temperature at best in one of the two meals! The good is that the service was friendly and I like the new options that stay up with the trend of hipster food offerings such as brioche buns and pretzel buns and also I like that there is an option for supposed «fresh lemonade» as well as salad options.

I was having a bad day…
That said, I was in need of a pick-​me-​up. Leaving Tempe to head back to Phoenix, I noticed Wendy’s.
It’s been a couple months since I even thought about Wendy. My relationship with her is like most out-​played relationships that you know you should end, but they still offer that feeling of comfort once in a while, so you continue to hold on.
I ordered my usual. A double cheeseburger combo, medium with a Coke.
The food was typical and service indifferent. There’s nothing particularly special about this Wendy’s.
As I drove away, I did admittedly feel a little better. With a false sense of satisfaction and a gut full of shame, I was ready to take on the rest of the day.

You get what you pay for… that is the saying. It rings true every time, too. This location is hit and miss both foodwise and customer service wise. I’ve encountered the good and bad with both.

I usually love Wendy’s but i have had an encounter with the manager and he was straight up rude. And today I went around 950 am to get some food and according to their website Wendy’s open at 7 am and I sat in the drive thru for 5 min and no one said that they were closed or asked me if I want anything. There was 4 cars parked out front so I am sure there were people in side. Now i called later in the day to get clarification on when they open, and the phone rang for 2 min… At 130 in the afternoon. I am very disappointed.

So Emily at the PUW couldn’t answer my question about a salad that was on the menu so she says «just a sec» and then disappears without any explanation. Then a young man continues the conversation. I ask the weight of the salad and he tells me «just a minute.» He comes back and tells me they aren’t a set amount, they all vary. I inquired about the type of apples on one of the salads and I’m told red and green.
I’m tired of ordering food and the employees knowing nothing about what they’re selling. No clue how many ounces in the beverages, no idea the weight of meat on a sandwich or what toppings are on it so they have to put you on ‘hold” so they can ask someone else.
I accept this lack of info, complete my order, pay, and as I begin to drive off I observe two guys and at least one girl finding this situation particularly humorous.
So the (clueless) customer is funny now?
Bleu cheese on my salad was warm which seems strange.
Thanks for making my dining experience after a long day of volunteering, painting, and then yardwork a pleasant end of the day.

Dang, this grilled chicken go wrap is the stuff. What a steal at $ 1.59. It was a legit chicken breast too not that fake McDonalds junk. Yum!

I usually like Wendy’s. I think that have some great burgers and who doesn’t like a chocolate frosty. I really think it is just this location. Somehow the service is never that great and the food just isn’t up to par with other locations.
The last time I was here, which will probably be the last time I am there, I had to wait quite awhile for my food. They managed to finally get half of it ready but were still having trouble getting the burger I ordered together. They finally got it together and I left to go back to work to eat where I discovered after all of that they gave me the wrong sandwich. Make me wait and still get it wrong. Boooooo.
At some point I will go back to Wendy’s but never to this location. I will gladly drive the 2 extra miles to go to the one on Baseline.

The grilled chicken sandwich I had today was so salty, it ruined my «healthy» meal. Ridiculous! I couldn’t even eat it.