U-Rent It Sales & Service

Rented a water slide best deal I’ve found. Hardest working people I’ve seen lately. Let me have it early so made it much more convenient to set up for the party as if there is plenty to do for a kids party anyway. Gonna go back and get a port a cooler as well. Found out they have a website as well which is helpful because they have anything you could want or need.

We rented our wedding chairs from You Rent IT. The price was reasonable, and I wrote a check for $ 250 for the deposit as a term of the rental. We got married four hours away, so we had to rent a U-​Haul to transport our 40 chairs in. The guys that loaded the trailer for us knew how far we were traveling, and they did not tie down any of the chairs in the U-​Haul. They wished us well, and we were on our way. Fast Forward two weeks later, as we return from our Honeymoon, I received an email from the staff stating that some of the chairs were damaged, and I was told to call to discuss options. The email included an invoice for over $ 1,000. We were told when we called that we could pick up the chairs and clean them, and return them, to save from having to pay for all of the chairs. We did not get an official count until a full week later — 38 damaged chairs. U Rent It claims that the chairs were damaged because we did not tie them down on the commute. When confronted with the fact that their warehouse personnel did not tie them down, they did not have anything to say. We spent at least 45 minutes per chair cleaning them thoroughly. We had several problems in the meantime, including being accused by the owner of the company of using sand paper on plastic chairs to remove black stains. My husband was able to prove that we were using non-​abrasive cleansers, hence the reason it took so long to get the chairs clean. We dropped off the final load of cleaned chairs and was told we would be updated in a few days of the status of the chairs, as the owner was out of town. SIX WEEKS LATER, my husband received a voicemail that we owe almost $ 700, and they are calling to collect payment. We were never even told that some of the chairs were not accepted back, an invoice was not sent via email or mail, and there was no previous communication that the chairs still were a problem. SIX WEEKS. Two days later, the check for $ 250 was sent through MY account, without a phone call, email, invoice, or any kind of communication. It was two days before Christmas, and it caused my bank to overdraft. I signed the check, and no one called to advise they were sending the check through. When I did call to talk to someone, they could not tell me the cost of each chair, or why I had not received any communication from them. Gwen listened to me relay all of the details to her, but did not have any answers. She verified they did have my cell number and email address, and could not confirm why I was not updated. I was advised that the manager would call me back to discuss. There is no communication here, and the left hand does not know what the right hand is doing. We should have received some sort of communication advising that the chairs were not accepted back, that there were _​_​_​_​amount of damaged chairs that we are responsible for, and the amount is _​_​_​_​_​. Expecting that was too much, apparently. I am truly upset not only at the lack of communication, but also at being accused of cleaning the chairs with sandpaper, and further, that no one advised they were cleaning out my checking account two days before Christmas. I still have not received a call from the manager, and I’m not going to hold my breath. Don’t give them your business. You will regret it like we do.

I guess I’ll start with the good. Everyone who helped load our trailer and the pick up crew were all very professional, they were fast, polite, and easy to work with, they saved me from giving this place a one star review. The other good part was at the end of the day I had everything I needed, on the day I needed it, so all is well that ends well? Unfortunately, I had to work with front of house. And here is were I simply can’t find a good thing to say. I called knowing what I needed, tables, chairs, portable bathrooms and a portable hand washing station. That’s all I needed. I was hesitant calling at all because their prices are not listed online which means they probably aren’t set. So I called to reserve what I needed for the party and kept quiet about the fact that the party was a wedding reception, that little fact came up, fortunately it was after I had a price quoted. There was a long pause and then it was nothing but, you’ll need an arc, and other things and now you have to come in to set up your account in person, I’ll show you the rest then, because you need more. No, I didn’t need or want an arc, fancy pillars or what ever else they wanted to rent me because the ‘W’ word came up. So I drove the twenty minutes out the next day, to give them my drivers license number, even the woman said, you didn’t need to come in to which I replied, I know, I’m being punished, especially since by this point I had already paid for the initial and final order.
On the delivery of the portables, she said they would be dropped the Tuesday before and picked up the Tuesday after. Nope. Two arrived Wednesday and all I could think was didn’t I pay for three? My fiancé said check the receipt, and all I did was laugh as and say you think that place is professional enough for receipts? That’s right my only proof of payment is a credit card statement. The next day the last portable showed up, and of course they were not picked up on the day promised, or even all at the same time. Never again.

I will never use again. I machine didn’t not work, They still charged my card. Said a manager would call and never did!!!