Dracut Appliance Center

I bought a Kitchenaide dishwasher with lots of bells and whistles from Dracut appliance, and unfortunately it would not finish a cycle. Dracut Appliance made three visits to my home to try to fix the unit, and when it could not be fixed, they promptly replaced it.
Not only did they replace the unit, but when I called to ask for help, they were responsive and set up the service appointments to accommodate my schedule. The dishwasher was the same price as at the big box stores, but I cannot believe that a big box store would have stood behind the product like Dracut did. Would definitely buy other appliances there — they are actually part of the same buying cooperative that the big-​box stores use, so you can pay the same price as at those stores, but with the assurance that if something goes wrong, they will stand behind what they sell.

If you are in the market for an appliance, definitely go to Dracut Appliance Center. The sales staff and delivery staff are amazing! Their prices are competitive with Home Depot but their customer service is far superior to Home Depot. I highly recommend them!

The sales staff in the store were great, as another reviewer notes they are not pushy, do not work off commission, friendly, helpful. But when you can’t delivery your product, at least back when I was in customer service, that was known as a «credibility gap».
OK, so I’ve been in the market for a new oven and the Easter holiday was my timeframe. Wandered into their store to check on their selection, they happened to be having a sale and the sale price was just $ 100 over other places (including Best Buy where I usually shop) but included the delivery and electric cord so I figured it all worked out in the end and it feels good to purchase from a local small business, right?
I wanted delivery for yesterday because I wasn’t working because of a tooth canal anyway. Booked. We got today, Wed ⁵⁄₁₆. My husband, a salaried employee, could work from home until 1pm only. The staff at the store told us they would request a morning appointment but could not guarantee one. (Come again??) As is customary for them, we would get a call the night before with our estimated delivery time. Last night we received a message that delivery would be between 10am-​2pm. Since my husband had to leave at 1pm, I stayed home from work (I’m paid hourly) which requires some reshuffling of my schedule for the next two days and some tasks having to be put off until next week. Great. At 2:10pm I called and after waiting on hold I was told delivery would be about another half hour. That’s it. I asked «Is that acceptable?». I was reminded that this was an ESTIMATED delivery time and what was the big deal, they were only a half hour late. I told the person (who identified himself as Steve from the appliance center) that an apology was due at least and received a sarcastic apology. He repeated that they were only a half hour late several times. (They would have been a half hour late if we had a 2pm appt but, in fact, I’d been waiting since 10am. Also, I had to call them to inquire, I never received a call that they were running late.) I pointed out that if being a half hour late were acceptable my husband could have stayed home and I wouldn’t be fretting about appointments I have later in the day. And I’d certainly hear from my manager if I were a half hour late to an appointment — besides my own feelings of being irresponsible. The whole attitude was «what’s the big deal?». So, when it comes to customer service, they don’t get it. Back in the day, I was also taught that it isn’t the mistakes you make but how you deal with them that counts.
It is now 2:58pm. No stove. No subsequent phone call.

Just bought a new washer and dryer from here a few weeks ago and I will definately be going back for any other appliances I might need in the future. The store isn’t huge, but there is a reasonable selection. Prices are competitive with even the big box stores. But it’s really about the service that they provide.
The salesman was not pushy and was able to provide great information on what he would recommend. He helped to explain different features of the machines and worked with us to find the best options for us, even if it meant not buying the more expensive machines.
Ordered the washer and dryer for delivery. They were able to schedule me for a delivery within a matter of 2 days. Free delivery, set up, and haul away. They were even willing to bring extra supplies on the truck for set-​up because I wasn’t sure exactly what I needed when I was in the store.
Even better, we had a small problem with the machine within a few days (our fault). Within 2 hours of calling, there was a repair man at my house fixing my machine. They even completed the repair free of charge.
Definately using them for my next purchase.