Brakes Plus – Northglen

Highly recommend this location to anyone. I’ve used these guys before and returned again today because of how happy I was with the quality of work and customer service they showed me last time. We took both my husbands truck and my vehicle in to have the brakes replaced. Shawn, and JB were courteous, friendly and immediately expressed gratitude for my business. My husband dropped his truck off before his appt. time and got a call back a few hours later. His truck was ready, only it was less than we anticipated because they told me the fronts were fine and didn’t need replaced. When we picked up the truck we dropped my car for a brake replacement, and got a call back within the hour. Upon inspection, they found both my front and rear brakes were fine. I am extremely grateful for the good work they do, and for the integrity they have shown in how they treat us as a valued customers. I won’t take my vehicles anywhere else, as I feel their service and honesty has earned my continued business. Thank you Shawn, and JB, and everyone else who makes your location great!
Michelle
Broomfield, Co

Just got off the phone with the district manager. I said to him «if my mom was in there she would have ended up paying for services she didn’t need!» He said back to me I kid you not and I quote «well being mechanically inclined is definitely an advantage»
He just admitted that, charging people for services they don’t need is common practice there.

I was in 14 days ago for a brake inspection. All went well then. See prior review. This time I brought my new used car in for rear brakes. Again premium service. Ray was so helpful and the mechanic (who’s name I didn’t catch). explained all the work he did. The manager, Adam, as always. understanding and sincere as always. I got to thinking. .in the past 15 years I have brought 5 of my vehicles in. I keep coming back. Get guys. Great service!

Adam and crew have been working on my cars for quite some time. If there is a job I can’t do or too lazy to deal with, they are my go to place. Just had a clutch put in my sons car and turned right back around to have my shocks done there. I’ve done mechanic school and have been happy with the work they’ve done to my vehicles. Thanks again guys the car feels good. They’ve reminded me about coupons or something to take a little bite out of the price too, but don’t hesitate either way because I know the work is done right.

I took my car into brakes plus for an oil change and to get my brakes looked at. The initial estimate was out of my price range so Ray, juggled some things around to get it down to my price range and even ate the cost of the oil change to help keep my car running. Super professional and friendly. I will be returning for any future repairs.

If I could give zero stars I would. Do not do business with this establishment. They gave me a faulty engine part which caused an oil leak that destroyed my engine. They now want $ 8400 to fix from me to fix their mistake. They will market to you that their labor is cheaper and its true… it’s because they have newer inexperienced mechanics. Use at your own risk. Ill will never go back here and beware of Adam. You will go in for an oil change, find a radiator needs fixed and then have no engine.

I had overheating problems and This brakes plus was very helpful and they did a great job at flushing my cooling system. They saved me $ 350 from having to go buy a water pump and have it installed. I would defiantly make a return trip here to have future services.

I think these folks are scammers. I took my car in for brakes in 2009 with the $ 99.99 coupon. Using what I now know is their standard upsell pressure technique once they have your car all in pieces and tell you there is tons wrong with it I bought $ 1600+ worth of service. This included the struts which are supposed to have a lifetime warranty. Last year the front end started to squeak and such again so I took it in under the warranty. They spent about 5 min. tightened the strut mount bolt and I had my car back. Then the same thing happened again recently and I took it in expecting the same quick fix. Before I knew it they had it up on the rack, all four tires off doing who knows what to it. There was only the one problem with the squeaking in the area right near the front drivers strut mount. There was no reason to take all four tires off (warning bells going off — what were they doing to my car???). Then they asked me who had replaced the struts (my warning bells were going off again as I felt they were going to tell me I had to replace the struts). When I said they had they switched over to telling me I had to replace the two front strut mounts for about $ 500 and they would warranty out the struts and replace them for free. I’m going to take it elsewhere for a second opinion. If the struts turn out to be bad I’ll take it elsewhere for replacement. As dishonest folks are dishonest folks and I don’t want to throw good money after bad.
After reading reviews on-​line I’m thinking that likely they scammed me into the original purchase. Do a search on Brakes Plus rip offs. You’ll read plenty and likely head elsewhere with your car.

I have experienced nothing but professionalism, knowledge and great customer service from this store