Avalon Thousand Oaks Plaza

My son and I walked into rental office was greeted with «do you have a quick question» I responded with no I drove here from Napa, CA relocating my son from Washington State to Cal Lutheran University. I was in awe by representative (black hair with bifocals) rude behavior, unwillingness to bend to show apartment @3pm keeping in mind their office close at 6pm. I DO NOT RECOMMEND PROPERTY DO TO HORRIBLE CUSTOMER SERVICE!!!

Again, i must compliment the wonderful maintenance crew at Avalon. I had an issue with my washer and dryer and after a short discussion i had new units in my apartment within a week.
I consider them friends.

The theater looks great. Came to see the apartments about a month ago and am considering it. Plusses are that it is clise to the conejo players theater, a nice small town style setup.

Loved our stay here! Gorgeous grounds, lovely staff, easy walk to local cafes and shopping. Would stay longer if we could. There are many amenities here; you could easily mistake this for a high end resort. We rented a courtyard apartment that equates to a more «social» atmosphere. Huge thanks to Avalon for their pet friendly policy.
Penny & Patty, on site managers, are the best.

I love it here! Property is mostly well maintained* (see notes below) and I’ve mostly nothing but very positive things to say about this place.
I don’t know why some reviewers mention noise, wild animals, fleas, etc. I believe most of those reviewers, from what I read, lived on the first floor. I’m on the top floor, have a nice view, and it’s great! Oh yea, and the high ceilings are really nice too.
The maintenance guys are good and johnny-​on-​the-​spot. Good luck getting that anywhere else!
I use the gym a few days a week, so that saves me a gym membership not to mention the time it would take to go to some other gym. Very convenient.
Rent has gone up everywhere. Mine just went up, but only 5% so I’m staying, since I looked around and couldn’t find anything equivalent for less.
Finally, my young son lives with me half the time and he loves it too. It’s nice that we are a short bike ride to lots of fun things on T.O. Blvd., especially The Lakes shopping area with a nice little pond we can ride bikes around, with a small playground and shopping, restaurants, etc. I feel it’s a very safe area for myself and most importantly my boy.
All that said, they can be a bit frugal at times, especially in lieu of all the extra money coming in from the rent increases. Here’s a few negatives to keep me honest.
* Avalon, change the old common door locks, they’re so old and worn out you have to be a lock expert to get your key to work. A real pain, especially when you have one hand full of groceries.
* Get security cameras in the parking garages! Costco sells them for a couple of hundred bucks, there’s no excuse. And if you really can’t afford that, get some of those $ 10 fake one’s that look real, but are just dummies with a battery powered blinking red light on them. That will keep those pesky kids out of our cars.
* Some new washer machines would be nice. I’ve had the maintenance guys fix, then replace mine after moving in, but mine still sucks. It’s stained some of my clothes from rusting parts that I’ve found in my wash.
That’s it though, just some minor complaints. No apartment is going to be PERFECT — it’s an apartment for crying out loud! For anyone barking about this place, go buy a house! Oh, you can’t — well then, feel free to leave and trade a few minor issues here for a few minor issues somewhere else, for about the same price. In the meantime, I’m staying here, loving it, cozy and safe up on my top floor man cave.

IMPORTANT: REGARDING CINDY M
I think everything you are saying is complete and uttlerly incorrect. I understand you are entitled to an opionion which you can freely express. I feel you are expressing but negative false information. I have seen you write things on here mutiple times. It seems like you are bitter over an incident you don’t want to let go of. If I was unhappy I would write my opinion and be on my way. But what you are doing is not right. You are trying to get people to not move in and look at the negative that YOU encountered. I’ve lived here for YEARS and never had ANY of the problems you stated. I live on the bottom floor and I not once have heard the washer and dryer or heavy foot stepts above. Every time I needed something from the leasing office they were at my door in less than 5 minutes maintence even shorter. How about the FREE 24 hour locked surcure gym and the hot steam, clean Sana room. What about the heated pool and huge spa with turbo jets. There is even a HUGE mini movie theater that is open to the residences. And let me tell you its awesome and very convient for kids. And on top of that they have a patio area for grilling burgers and hanging around. The place is very well matained and clean all around. The overall atmosphere and the area is outstanding. For the price of rent and what is on the property and what you get Is a deal. I’m sorry you took all the negatives in and couldnt appricate the beauty and what they had to offer around you. I’m so beyond happy to be living here. You seem like you need to be in a house alone. Not to be bothered by anything or anyone. Have a good one :)

Before anyone takes any of these «amazing» 5 star rating reviews seriously, take a look at the people leaving them, and then take a look at the other reviews they have left at other places. Several of them just «happened» to have left «amazing» 5 star reviews for Eaves at Avalon as well… Right at the same time, same day as leaving nearly the same review here. A little fishy don’t ya think? Inside jobs perhaps? Employees leaving the reviews to bump up the poor rating it really should have?
Those sparkling 5 star reviews that are 2 brief sentences are quite comical and may have a minimal amount of truth to them.
First, sure, the buildings themselves look nice, in an otherwise highly rundown, extremely low income area of Thousand Oaks (primarily section 8 housing surrounding the buildings, not to mention an elementary school directly across the street).
Second, the maintenance staff is extremely courteous and they are the ONLY part of Avalon’s customer service that is worth mentioning anything good about.
Third, yeah, you walk into these sprawling units when they are empty during the day time and think, «Wow, These are lovely!» And they hook line and sink you… Then you move in…
Once you move in, that’s when you sit and wonder why you just made the worst decision you ever made…
If you live on a bottom floor, or a second floor, be prepared for your units to shake ridiculous amounts when laundry machines are going, and don’t ever expect your neighbors above you to think about the fact that late at night it’s as if an earthquake is happening in your unit at night while their laundry machines are going…
And good god let’s talk about everyone’s barking dogs here… Between the echoes in the court yards into your units or it coming from the walls, it’s an all day/​night occurrence. And if they happen to be in the apartment above you, you can certainly hear them running above you, not so nice if you work all day and want to sleep at night.
Unless you are the top floor unit, you can hear right through the ceilings at night. You can hear your upper neighbors regular conversations right through the walls at night… If you’re the type of person who likes to eavesdrop this is great for you, otherwise, it’s just more noise to add to the list of stuff you hear in your «luxury» apartment.
There is lots of rodents and bug issues. ((The poster that keeps posting pictures is right on target with with ants and bug issues inside the apartments themselves) Ants come in abundance and although they have pest control, it is not enough. The big oak trees are all infested with wasp balls. Always becareful under them.
There is always a lot of extremely shady people walking through the grounds of the complex at night and on the weekends. There have been several break ins in the secured garages. This is what you get though for putting a «wanna be» high end complex in a low end section 8 housing area…
There is a TON of traffic Mon-​Fri from 7:45 — 8:30 due to the elementary school being right across the street… And again from 2:15 — 3:15. Lots of noise, lots of traffic, lots of jaywalking, lots of craziness.
Consolidated Smart Systems is a pain. And yes, Avalon makes a really nice chunk of change off every single one of us that’s signs up through them for directv and Internet. The Internet is sloooow… And I found it goes down often…
If you are thinking about moving here, ask up front about the long term, what the rent increase will be when your lease is up… The true reviewers here are correct when stating the increases here are beyond absurd, nearly 25% increases… They may sucker you in for that lower move in just to get you in, but when you get the lease renewal, you almost want to pull your hair out in disgust. There are plenty of other nicer places in Thousand Oaks, even homes for rent, that are better worth your hard earned money then here.
Move out… Do not even expect to get any portion of your move out back. No matter how perfect you leave your place. Take pictures of your unit as you left it. Sign all your papers and get copies of everything you signed as well at move out and have them sign copies of the pictures you took as well. Once you move out, no one at the building will talk to you about anything related to the unit, it all goes to corporate, so when you get your move out statement, if you have any issue, it doesn’t matter. Because no one at corporate really deals with you or your issue, and the staff at the building aren’t allowed to discuss the issues with you any longer. I personally think they do this on purpose so that they just throw you into collections in hopes you just pay them that extra money to make it go away… Always fight and ask for receipts, pictures, and copies of every item of work done. And have all contact done in writing and certified mail!
Too much money for pretty poor quality of living and life here. Don’t believe the «5 star» hype.

This complex is really nice. My girlfriend was stoked they have a washer/​dryer in the apartment & the gym is 24 hours and has enough equipment for a typical workout fanatic.
People are pretty chill and they take really good care of the grounds. It’s mellow and I feel relaxed here.
The maintenance engineers work hard and do a good job and whenever I go into the office they are on top of their game. I work in customer service and I know the people here make a big difference. They care about keeping the place nice and having a good relationship with the people who live here.
It’s definitely worth it to live here. So much better than other apartments and even a condo building I lived in.

This Property is amazing., Love this place.

Beautiful apartment homes! Very clean and landscape is always maintained. The gym is filled with new equipment and a steam room. Although I love living here mainly because whenever I need something fixed in my home, it gets repaired in less than 24 hours always!

I love living here, the property is beautifully maintained and is incredibly dog friendly. One of my favorite parts of living in this community are the amenities offered, I don’t have a need for a gym membership anymore because the gym here is more than sufficient and even has a shower and steam room! The pool area is nice and there is a grill area which is great for entertaining.
The apartments themselves are spacious and modern. The kitchens could be updated however there is plenty of storage space. I also love that there are high ceilings, something that most apartments lack.
The maintenance team is amazing, they are so efficient and quick to respond to work requests.
I’ve also noticed that some previous Unilocalers have complained about the increase in rent, however note that the cost of living in Thousand Oaks is higher than most areas in Ventura County, so you pay for what you get!

I searched many apt complexes before I chose this one for the amenities and the lovely grounds. I love it here! The office staff and the maintenance crew have been awesome-​friendly, helpful, accommodating. A couple small issues after I moved in were addressed promptly and completely. My neighbors are friendly and polite and I have a terrific view of the mountains. Rent is pricey — but it is high everywhere, and you do get what you pay for. I feel safe, secure, and am very pleased with my little ‘home’. First time in an apt in many years… I was afraid I would not like it. Guess what? !Avalon has made this a very good place to be and I would recommend this community highly. Thanks!

The Avalon Access website is fantastic! Whenever there is a maintenance issue a tenant merely goes to the website logs-​in and provides a description of the maintenance issue. The Maintenance Department is very responsive because the following day either Miguel or another maintenance person addresses the issue in a professional and courteous manner. Also the Leasing Office personnel are very proactive in providing tenants with information regarding upcoming remodeling in the common areas and I’ve also found the Leasing Office to be very responsive in returning my phone calls in a timely fashion. Overall, Avalon Thousand Oaks Plaza is a wonderful community with great people in the Leasing and Maintenance Departments offering great services to make your living experience comfortable and enjoyable!

The reason for the low rating is not because of the maintenance team, they are great. They respond quickly and always go out of their way above and beyond. Love those guys. My complaint is with the corporate policy to raise rents ridiculously. I moved in almost a year ago. My first year leave renewal came up and they want to raise my rent $ 400! I was shocked. I’m already paying $ 2267 for a two bedroom plus about 110 extra a month for water sewer trash. Usually rent hikes are about 3 – 5 percent. This is closer to 20. Unbelievable. This forced me to have to move out this Sept.
They said if I did a 10 month lease instead of 12, they would raise it $ 200 but even that is double the standard increase. I have lost trust in Avalon and won’t stay to be shocked once shown when lease renewal time comes.

Avalon is negligent. Its flea infested my ADA certified dog suffered life threatening flea attacks and hospitalized inpatient twice to the cost of 2500 bucks. I would NEVER recommend this place to live. This place is straight stupid. I would’ve never picked this place but I was recovering from a serious stroke at the time which explains the bad choice made. They took advantage of my health and had no regards to anything other than 100 extra for this and 200 extra for that. They lied to me and said mandatory use of consolidated smart systems to provide my internet TV and phone which has been horrendous The internet wifi is like dial up effecting my career greatly and had give up working from home. Wake up Avalon and get your head out of the gutter rut –it’s the worst place to live in T. O They DO NOT reflect any integrity, moral, ethics and constantly make/​blame excuses. Thank God my lease if over and I’m moving out. I’ve never been more miserable to come home after a hard days work. Staff in the office– no help and don’t want to be bothered. The main office in Ohio expect all monies wire transferred to them on the 1^st with NO grace period, rent cost 2600 for a 2 bdrm apt with 1 parking space, charges water x2 excusing it by assuming 2 people live there even if it’s only one person!!! Avalon is another wasted So Cal association that expects your hard earned money for a crap. I’ve filed complaints about loss of sleeps due to the barely legal teens partying and having constant drug deals all night long as upstairs neighbours and Avalon staff treated me with condescending tone asking me to sleep in another room and went into how we’ve all been young once!!! They never take anything of your concern seriously, if they are not effected they Don’t Care. Avalon caused many miserable months increased effects side more severe but that’s what happens when you lose sleep, time and money month after month of wasted effort.
AVALON WARNING– fatal illness, loss of appetite, lack of sleep, Finacial burden.

BEWARE #2 THIS APARTMENT COMPANY ACTUALLY CONTACTED Unilocal TO HAVE THEM REMOVE THIS. THIS TELLs YOU HOW BAD IT IS HERE. They only care about there $$$ NOT ANYTHING ELSE. REMEMBER THEYLL RIP YOU OFF AND TELL YOU LIES.
Here’s my answer back to Avalon. BY THE WAY THERE LYING AGAIN. :
I tried to contact you guys but you do nothing but treat people like dirt.
I will be posting this on every apartment website available!!!
If you want to call me direct on my cell phone you have my number if you want to resolve these issues that you haven’t even tried to do call me.
Scumbags.
DONT MOVE HERE-​LIES-​RIP OFF-​RIP OFF-​FLEAS-​RACCOONS-​POSSUMS-​SKUNKS WILL COME IN YOUR APARTMENT IF YOU LIVE ON 1^st FLOOR.
1. If you have dish network satellite YOU can use it hear. They will tell you, u can only use there company CONSOLIDATED SMART SYSTEMS which pays the apartment bldg money when ever a new member signs a 2 yr. direct TV contract.
We paid are early out fee for dish $ 200 when we didn’t need to and signed a $ 200 direct tv install.
2. Internet was only 3Mbps now they offer up to 50Mbps for $ 82.00(just for Internet) through guess who CONSOLIDATED SMART SYSTEMS!!!
You can get Verizon Internet but it sucks.
3. Those are your 4 options only.
4. Last year we moved in at a $ 2121+$ 50 for an extra parking spot in a 2 bedroom apartment yes a 2 bedroom only comes with 1 parking spot $ 50 extra to park here, and no there isn’t a gold roads.
5. Are rent jumped 22% in one freakin year RIP OFF. They now want us to pay $ 2678. Oh + $ 50 to park.
6. Had problems with neighbors to the Avolon 6 month to do something about it.

The staff here at Thousand Oaks Plaza is amazing. The maintenance team if Santos Ramirez and Marcos Aviles go above and beyond the call of duty. Andrew in the office is attentive to any inquiry’s and always pleasant. It’s a great place to live.

Be careful on your move out. They will find every reason to use your deposit to re-​paint the entire apartment. I lived there for one year, had the place pre-​inspected before I left, had ABSOLUTELY nothing on the walls, had only three pieces of furniture and they still charged me to repaint the entire apartment! On top of all that, they had the apartment painted just prior to my moving in. The local mgmt has little or no authority to do anything. I’m not even sure why they are even there. Some absentee owner, public company owns these apartments. This is not the kind of place you want to live.
The rents are very expensive. The common areas are not that great. Believe me, you can do better.

The maintenance team is amazing. Joey and Santos are always on top of anything and everything I call them for (which has been only two things in the past three years– rarely have problems at my place) and not only are they efficient — they are the coolest and nicest guys to be around!
The management staff have changed quite a bit since I have lived here but for more than a year now Andrew has been office manager and he is also very nice, does everything he can to be helpful and does a great job overall.
As far as the comments below about fleas… Umm maybe you had a gross dog or something because I’ve never seen one flea in all the time I’ve been here. The garage smelling like wet dog? Again, must be you or your dog.
As far as all the break ins… there were three yes, but it was all one punk group of kids that hit EVERY apartment building in the area. So complain to the Thousand Oaks Police Dept. not Avalon? They also broke into cars where people had left valuable items out in plain sight. My car was in the garage that night. I had no problem.
Also, anywhere you live– if you are on the bottom floor– you WILL hear people above you. It’s impossible to not. I suggest you rent a third floor unit as I did. or try to go rent a small house.

This is a true story, of a family of 5 who have endured nothing but issues during the span of our 1 year lease.
This low rating has nothing to do with the maintenance workmen. They were fantastic 100% of the time and were the only pleasant part of our living experience here.
When we first toured, our leasing agent showed us several units and boasted about how peaceful and quiet the complex was. We decided on a bottom floor unit. You would think for a building built only 8 years ago, that it would be pristine and well built… Not the case.
To begin with, our original upstairs neighbors were two very heavy set persons, with a small dog that they would lock in their kitchen at 6am and leave it locked in there for up to 12 hours a day… The dog would whine, cry, scratch at the gate they put up to keep it locked in. Spoke to the leasing agents on several occasions and even provided videos… Which then resulted in the neighbors leaving nasty notes on our door and eventually coming down calling my husband and I «assholes and get used to the noise» in front of our kids. They then tormented us for weeks on end with loud music, stomping, throwing stuff on the floors, etc…
Leasing agents offered to let us out of our lease at our expense but also notated that their lease was expiring and they may not renew.
We choose to stay thinking this was a fluke and it was just disrespectful neighbors…
The next set of neighbors were «2 quiet young women from out of state» and «it must be nice not hearing a dog anymore!» Says the leasing agent!
At that point my mouth dropped and I was flabbergasted… Not only were there more than 2 young women above us, but also 2 dogs that bark relentlessly for hours on end…
We respectfully talked with the upstairs neighbors on several occasions, who work nights, and expressed our frustration with the noise, dogs barking, doing laundry at 1, 2 am… Although they stopped the laundry, they lock their dogs in crates while they work and they bark at the slightest noise. Upon them returning at often 10 – 12 or beyond at night, the dogs bark insanely the second they reach their door and they leave them in their crates to bark for a period of time before they let them out… They also are night owls and there is constant noise all hours of the night.
Now, this is not necessarily the leasing offices fault, this is more of rude and disrespectful neighbors, but it does show that the quality of the building is awful.
It’s almost as if the builders didn’t lay adequate amounts of cement in between floors of the building. We often hear our upstairs neighbors just chatting away at 2 – 3 in the morning. It is AWFUL.
Our kids have not made it through an entire night without being woken up by noise in the year we have been here…
We have had several ant infestations, and their pest company flat out told us, that’s pretty much the biggest complaint here… ANTS! So gross.
The building boasts a secured and locked building along with a secure and locked underground parking (which you have to pay extra for, parking…) however our under ground garage has now been burglarized 3 times in the last 3 months… Each time my husbands truck has been tampered with! This last time, being 1 night ago, they tried to take a construction machine that was locked to my husbands work truck… The parking garage is often left open 80% of the time due to the office «not having enough garage openers» for the tenants who pay extra to park in the secured gated parking!
Not to mention a drunken tenant in another building side swiped my husbands work truck on the property, left the property, and when confronted about it, lied about it, and fought the police when we filed a report!
The driveways here are a raceway for motorcycles and cars… You rarely see anyone ever traveling the posted 15 mile an hour speed limit… More often then not, most travel at least 40 – 50, even with the speed bumps… One motor cycle in particular in another building twice a day speeds through at ridiculous speeds… Unfortunately, police won’t write a ticket for it because it’s private property. If you have kids, keep them on the grass… Otherwise they will be pancakes in the driveway before you know it…
What they don’t tell you when you sign your lease, is that once it’s up, you should expect a nearly 15−20% increase in your rent if you choose to renew for another. 12 months… Need just an extra month? Expect to pay double your rent for that month… Rent gouging at its finest with Avalon. Even when writing to staff that the rent increase was an excessive amount, «they could not offer a lower lease renewal rate at this time.»
In no way is this place worth renting for even the amount we are currently paying… It was grossly misrepresented when leased to us and has been the worst living experience we have had anywhere we have rented.
Do not spend your money here. It’s not valued and you aren’t valued as a tenant either.

Good looking complex. The staff are very helpful. the mornings are noisy because of the school next street.
The neighbors are kind!
The wifi is terrible. If you have T mobil you will not have service

I think the folks over in Ethiopia have a better living situation.

Awful place. Moved in four days ago for my corporate relocation. Moved out after three days because there was a FLEA infestation. Ridiculous! They ran out of garage door openers for the underground parking. Apt bldg reeked of wet dog. Spiders and overall dirty. Wouldn’t recommend and frankly recommended that they be fired from our company’s use with them.