The Studio WLV

So I have had an account with The Studio WLV for just over 2.5 years now. I was approached by a very nice gentlemen who worked there who came by my shop and asked me if I needed any website services. I set up an appointment with the owners, sat down in their conference room, and I was impressed by what they had to offer. I signed on and The Studio went to work building my website.
All went well for the first six months, I was very pleased with the design.
When my renewal came up for them to host my site, I gladly went with The Studio because of their services up to that point. I could have switched to another company host my web site for a lot less, however.
Then all you know what hit the fan.
A few times my website went down, and it took several calls into the office to get them to respond, which I was not happy about.
Then, I asked The Studio to make some changes to my website, and that was like pulling teeth to get someone to respond. This went on and on until the final straw that made me see if they had a Unilocal listing, which they do, so here I am informing the public that to beware of the poor customer service you may have with The Studio. I would bring up situations where I needed something done, and to please call me on my cell. This company only communicates through texting or email. It’s practically impossible to get someone to talk to you in person, and when you do, someone will always blame another person who works there on the mishap. There is and never was any admissions to wrongdoing, only accusations why something was not done.
Then, they decided to no longer host my website, after nearly 3 years of putting up with The Studio. They emailed/​text me that the migration to my new server was taken care, «We’re on it,» as the office manager was quoted in an email.
Thinking that everything was taken care of, I went to my website to make some changes, and lo-​and-​behold… The changes would not upload.
After spending at least ½ a day on the phone with my old server, and now my new server, which I was told from The Studio that everything would be taken care of, the problem was still not resolved. Another excuse, or someone else to blame for not following up. Basically I have been tossed up the river without a paddle.
I know that I am a small account (and almost every time I get on the phone with The Studio, they put me right in that place again), but I have to say, or if it is just me, the customer service at The Studio was horrible through just about every experience I had with this company.
I hope that this company reads my Unilocal rating. Hey, any criticism, bad or good, is helpful to know, especially when it comes from those who wrote you cheques for your decent services, but had to put up with your poor customer service. What you do with this criticism is up to you and the future growth of your business. I am extremely frustrated and unhappy with the customer service of this group. And guess what, I am so frustrated and unhappy, that I am writing this review even before my website is fixed and up and running again by The Studio. Hey The Studio, I would be glad to go over with you why I am complaining, just give me a call. Heck, I’ll even answer your email or text if that’s how you want to «hear» it from me. Good Luck out there everyone!

I am a freelance videographer with limited equipment and space. I went to The Studio WLV in need of a green screen to shoot a small segment of a commercial I was doing with a local business. When I arrived at The Studio WLV, I was warmly greeted and shown the facilities which they offered. Being a first time customer, The Studio WLV worked hard to help me stay within my budget and get me the results I needed in a timely fashion.
I thought being in their space while trying to shoot my commercial would seem awkward, but it was quite the opposite. I was provided with all that I required and never felt like I was bothering anyone if I asked for something. I wrapped my shoot and was very impressed by the attention and care for good customer service that The Studio WLV showed to me.
It was so nice not having to drive to LA and deal with staggeringly high prices, traffic, and pretentious attitudes from staff. The Studio WLV is my new one-​stop-​shop for all my future projects, it should be yours as well