Santiam Bicycle

We were hoping to purchase 2 bicycles today, but the sales person, who I guess was friendly enough when he greeted us, didn’t seem interested in helping us. We told him we were looking for commuters at lower price points, and made it clear we are only casual riders and were simply told «…there, and over there…», then he promptly disappeared. Ten minutes later, after we were ready to ask a few more questions, we got bored waiting for him or anyone to come out front, so we left. I was kinda looking forward to the friendly AND helpful staff and while one out of two isn’t terrible it still cost them 2 sales.

We just spent several hours at this shop and left with 3 bikes, helmets, pump, and more. We were greeted and helped by Raul and he was awesome — very patient and knowledgeable, answering all of our questions and bringing out multiple bikes in alternate sizes for us to try. We never felt rushed or pressured and his recommendations were much appreciated. He did not steer us to overspending for features that we didn’t need. We have been browsing and test riding at several shops over the last couple weeks and other brands with similar components had higher prices. This shop has great prices and excellent service.

Hands down, this is my new bike shop! If you ask why, here’s the scoop. One week ago, 4 of my rear wheel spokes broke in a stunt. I live on the westside of Beaverton, so I called the two shops that I’ve gone to before. The cheap, reasonably priced shop said their two mechanics had quit and they couldn’t get to my repair for a month. «A month?!», was my only reply. I visited the unreasonably priced bike shop and they suggested a new wheel with 4 broken spokes at a price of $ 195 + $ 25 for repairs. You’ve got to be kidding, I said, «Huh!!!» and they’d keep my bike for a few days.
Fast-​forward to Santiam Bicycles. They suggested a new wheel at $ 85 + $ 15 repair and there was a free water bottle. Here’s the kicker: They had my bike fixed and back to me in 5 hours. I’m serious, people. I saved $ 120 and saved myself waiting even a single day for my bike!
Check with Santiam Bicycle first if you’re in the Beaverton, Tigard, Tualatin, Raleigh Hills, Garden Home area. You won’t regret it.

WOW! Hands down the best service and knowledge I have ever experienced in a bike shop. I have been to almost ever shop in town and can tell you, there is not one shop in Portland that is as nice and knowledgable as these guys. I was blown away with selection and price. I would recommend everyone to this and and have. Keep up the great work. This is the only shop I trust will all of m cycling needs.

Great little local Oregon shop. Knowledgeable and willing to explain things to novice cyclists. Reasonable price and they have giants!

Walked in there to buy bikes for my 5 and 6 year old children. My son liked a bike and asked the staff for training wheels so he can try it out. The guy says only if you buy it. Its too much work to put it on so he’ll put them on ONLY if we buy it. It was a $ 200 bike. Left with my 2 kids crying. What a immature ass. Will never ever buy anything here.

My husband and I brought his bike into the shop to see what it would take to get it back into safe riding condition (it had been sitting for 1.5+ years). They ran a quick yet thorough diagnostic, and said it would be $ 75 for a tune-​up and $ 25 to replace a broken spoke. ($ 25 for the spoke since they had to completely disassemble the wheel to properly replace it.) We were very happy with these prices, and we got the bike back two days later in ship-​shape condition.
They also had a large selection of bikes and equipment on their floor, and we would definitely consider buying other merchandise here when the time comes. Definitely recommend!

DO NOT SHOP HERE. Staff is not helpful. Sold me a bike pump that did not work & when I went back to return it they charged a 20% restocking fee because they could not sell a pump that does not work.

The Santiam bikes in Tigard is awesome. I’ve needed urgent work done to my DH and FR bike and they always work their tail off to accommodate what I need. When I go in Guy, Adam and Justin have always been super personable. The shop itself is laid out well and they have a variety of inventory from road, to mtb to bmx. its good to have such a well rounded bike shop so close.

Today I checked out the new location in Tigard and everyone was super helpful — a simple pedal switch for no charge, also super friendly… the store is looking for the bike community in Tigard and around, to come check them out. They have a great inventory and really knowledgeable staff. And they tell me they were BBQ-​ing and giving out food to cyclists on the trail recently. Yum. Welcome Santiam!

We stopped in to get some degreaser after forgetting to get it at another bike shop earlier. The staff is very friendly, and gave us a mini-​tour of the space. We drooled over the bikes, browsed through the accessories and finally bought what we came in for. They’ve got three separate «lounge» areas set up showing videos– they plan on showing the tour on the main TV near the registers. They don’t appear to have much in the way of road bike clothing and gloves, hopefully that will change. Otherwise, they have a great selection of lights, racks, bags, helmets, shoes, etc. Very reasonable prices on the bikes– I was surprised, in a good way.
Overall: I’m glad to have such a great shop in the neighborhood, and I encourage everyone to stop in!