Gamestop

Been going here for 5 years now and the workers are always extremely friendly. Every year I get my copy of madden from this store and every year it’s been a blast at the midnight release. Extremely friendly workers.

Went in last Friday, Nov 13^th, to cash in a gift card (CG) issued to me over the phone by a GameStop customer service rep (this was issued only as a 19 digit number over the phone). I believe the gentleman’s name I dealt with was Tony. Immediately, Tony tells me that it’s impossible to convert a GC number into credit of any kind. Now this is odd because the corporate phone rep assured me that I could even convert this to *cash* if I’d wanted to. After about 1.5 hours of going back and forth with Tony and having to call the corporate hotline, lo and behold, they COULD convert the 19 digit number to a physical gift card. What pisses me off most here is how certain this guy (pretty sure he’s even a store manager) was that GameStop would NEVER convert just a CG number into a useable gift card, that it was IMPOSSIBLE. My beef isn’t so much with this guy/​store in particular but that obviously the store reps are not properly trained on how to handle such a situation. However, Tony still needs a lesson in customer service. More of a can-​do attitude would have been appreciated, yet he didn’t seem at all motivated to resolve my issue, for if I hadn’t insisted we call corporate to settle the issue, he’d have been perfectly content to let me leave the store and lose out on the $ 225 credit I was owed. Bottom line, if you live in the area, go to the Orland store: in my experience, the manager there understands the value of great customer service.

Went there to purchase a PS4, then As I knew it would happen the punk starts talking as fast as a used car salesman with his pants on fire. Telling me about bundles and getting a game for free, only with this game you have to buy a card for 3 months or a year in order to get a code to play the game on line. When I told him if I have to purchase a card to play the game the game is not free. Well stand up for yourself and question the auth-​or-​rit-​tie at game stop and the punk got offensive right away wanting to argue a moot point. Well punk ass lost a sale for all his troubles. All I wanted was to buy a PS4 as a Christmas present and the punk ass tries to bamboozle me. Went to Target got what I wanted no bundles or game cards needed. Punk ass at Game Stop get a real job and move out of your mothers basement. PUNK.

Amazing service, helped me when I was sold a defective product by a different GameStop that refused to help me. Great service and very helpful. I will only go here from now on.