Alterations & More

Below I have a response from Miss Suki about my initial comment. I want to add that she was in no way «polite» to my family and I about anything. My sister in law did drive all the way from Columbus to go to this fitting with us, only for me to be called an hour away from my appointment time to tell me that Becki was not in. I asked if there was anybody else there who could take us as a walk in and I was told yes. I never discussed that the bustle was the only thing that we needed to do that day. Oh, and I must add that the receipt that we got was a hand written carbon copy stating how much we had initially paid. We were never informed of any no-​refund policy. But like I said, the money is not the issue. 100 $ is minuscule compared to what we are NOW paying for a quality product and service for my wedding dress. The real issue here was that I was extremely upset about how I was treated. I don’t want to make myself out to be a «bridezilla» in any sense, but any bride can relate to me. When a bride’s wedding dress is literally RIPPING while putting it on and some random person comes in, slaps her hand INSIDE of my bra cup to pull my entire breast upwards, that is a little un-​called for. I was not uncontrollably sobbing. But yes, I was very upset. It was not what I was hoping it would be. But I was not consoled or spoken kindly to at all. I was yelled at repeatedly and told «stop crying, take it off.» Last time I checked, you had MY credit card number on file. I expected to be treated with respect and some dignity. I would never speak to someone the way I was spoken to, especially as a paying customer. She can defend herself all she wants about her cheap products and awful services. Even if the dress were flawlessly done, I would not accept it due to how I was treated. When we went back to ask for our money back due to unsatisfaction, Miss Suki got angry and told me, that’s just how I talk. I’m sorry, but you probably shouldn’t be working with the public if you speak to everyone in an unprofessional manner. She then walked away from the counter where my mother and I were standing a said «I am done, I’m not talking anymore.» That just shows to us that she is unprofessional, unwilling to help solve problems and very rude to her paying customers. Miss Suki, I hope you have a wonderful day, and I hope that Miss Becki stays with your company for a very long time, because her kindness was the ONLY thing that made me want to come back for the 2^nd fitting. Unfortunately for you, nobody I know will be doing service with you again.

Highly recommend! They are miracle workers! They saved my wedding! My dress arrived a month late, but luckily they rescued me! The dress fit like an absolute dream afterwards! Not only are they fun to work with but they worked to find a solution that was good for me, my dress, my timeline and my budget! They helped make my special day perfect! Thank you! Thank you! You guys are awesome!

I had my bridesmaid gown altered at alterations and more. They had a pretty fast turn around and the price is comparable in the area. The staff is really, really friendly!
Overall, I love how my dress turned out! I’ll definitely come back for any alterations I may need in the future!

Just received my bridal gown from here after three alterations. It is perfect! Can’t wait to wear it at my wedding.
Becki was so very helpful and accommodating to all of my requests and concerns. Super professional and talented, she really knows her stuff!
I would recommend this place and Becki to anyone who needs anything altered even if it’s complicated, you will get honest advice.

The first time I came here was an emergency. I needed a gown hemmed and completed by the very next morning for a charity event I was going to. They were able to do it for me on a weekend and didn’t charge much more for the overnight hem. I think the total was less than $ 20 and they did a very good job on my dress. I’ve also had a pair of sports pants hemmed for about $ 13.
Thankfully, the store doesn’t have a bad scent that will transfer onto your clothes. I always look out for this ever since the alteration place I took my wedding dress to years ago left a nasty smell on my dress that didn’t disappear for weeks.
Benjamin is my favorite part about going in. He’s a cute little white dog who will come up and say hi to you and he sometimes likes to watch as you get your pants measured.