I come to this location because it is very close to where I live, but they could definitely use some improvements. About a week ago I ordered 2 orders of mozzarella sticks and got home to find out they put chicken nuggets inside both mozzarella stick boxes. I cannot stand mcdonalds chicken nuggets. Today the lady who took my payment was extremely rude and didn’t say a word to me at the window, even when I said thank you after she gave me my card back. The lady at the pick up window was friendly though.
Shirley C.
Place rating: 2 Ann Arbor, MI
This MCDONALD’S has the only indoor playplace locally, so we bring our granddaughters here, but every time I come, either the fries are cold, or there are older, bigger children in the playground who should not be in it. Today, some of those older kids deliberately ran out the exit door and set off the alarm. The manager could not find a key to turn it off. It was extremely annoying. Please take care of this situation. It made our experience very unhappy. We endured it for thirty minutes and finally just left.
Ashley V.
Place rating: 2 Toledo, OH
Food at this McDonald’s is just as good as any other McDonald’s but they’ve messed up my order more times then I can remember. The only reason I go back is because it’s conveniently close to where I live.
Dana Q.
Place rating: 4 Toledo, OH
Hey, it’s McDonalds. What are you really expecting here? I was there late on a friday night and the drive thru line was long but it moved pretty quickly. My order was taken correctly and courtesly. The food was correct, and hot. That’s about as good as it gets.
Josh B.
Place rating: 3 Maumee, OH
For the most part McDonalds is McDonalds. This one missed the mark in two ways. Their fries were all either burned or soggy. Definitely not the golden standard that they advertise. They also only have ketchup packets instead of dispensers like all of the other ones in the area. I also saw the cashier at the drive through give out the wrong order twice while I was standing there waiting for my food. It’s not the worst McDonalds that I’ve visited, but a far cry from their standard.
Geri C.
Place rating: 1 Toledo, OH
Worst McDonald’s I’ve EVER been to in 50 years of traveling the globe. They charge you extra for mustard packs. They refuse to give you a foam cup for soda in the drive-thru, but they’ll give it to you for sweet tea. They will not let you order lunch items at the drive-thru @ 1059, when they start serving lunch at 1100(despite the fact that there are 4 cars in front of you and it will be AFTER11 by the time you reach the payment window). You get penalized for going inside instead of using the drive-thru when there’s a lot of cars. There could be NOONE in line at the counter and they’ll STILL make you wait. WORST service EVER! I’ll gladly drive the extra 2 miles to go to a friendly, customer-oriented one. Spread the word.
Ivory H.
Place rating: 1 Toledo, OH
As I was stepping into the restaurant I was greeted by a really friendly hobo who asked me how I was doing, I reciprocated(which is only appropriate) and then he complimented me on my cute kid. I said thanks and then left because I was hungry! It was 1pm, so I was pretty sure it was going to be busy and was prepared for a wait. My son was eye balling the play area, so I got our food and in a hurry went over to visit the drink area. This employee was cleaning the station and staring at my son, which I thought was very strange. She then looked at me and told me my son looked like someone who was going to be a «drop out». I didn’t know what to think so I ignored the idiot and went on with my time. I let my son eat, and was forced to wait for an employee to clean the play area after a kid peed on it. I just wanted to compliment this McDonalds on the nice hobo outside of the restaurant, because he was alot nicer than the douchebags they hired! Perhaps you should give him a job, he seems alot happier than this employee. So, I went back a couple days later, to get a sundae for myself and my kid and they got my order wrong. They thought I ordered french fries, and obviously I didn’t. I get to the window after waiting 10 minutes from window one to window two and tell them«I didn’t order this fry» when they hand me the bag. The 17 year old girl looks at me and says«She charged you not me. What do you want me to do?» When a customer tells you«I didn’t order this.» You don’t stand there like a herp derp and ask«What do you want me to do.» How stupid are you? Again, another reason to hire hobo Steve(yeah I just named him). I admit, I was pissed and let myself get pissy with her, but she deserved it and I got free fries. Oh yeah and the manger also asked me the same question. Honestly, what is wrong with the people who work here? Or the people who hire them. My advice, administer a basic intelligence test and you will eliminate half the crappy people out there and you will get a much better customer base b/c the people they serve will be happy when they don’t have to deal with people like this. What pisses me off about Mc Donalds, I filed a complaint with the corprate office and two weeks later I have yet to receive any kind of apology. Guess this reflects the quality of employees in the chain restaurants because if corprate dosn’t care, then I dont. Honestly, Hobo Steve could run this restaurant alot better. HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! HOBOSTEVEFORTHEWIN!!! You can kiss my rear, I am never eating your bleached chicken nuggets again.