Ace Taxi Service

Was having a horrible day already. Then car troubles. Desperate for a ride, but not really comfortable about it I called for a cab. Not really thrilled with the yellow version after a past experience I had remembered seeing an Ace Taxi in my area. I was greeted by a very friendly woman who identified herself as Katie. I told her of my situation and my anxiety about cabs. She did her best to reassure me everything would go smoothly. And it did!!! My taxi was on time and the driver did not drive like a lunatic. I would highly recommend Ace to anyone needing a taxi. Thank You Katie for giving me such a positive experience.

Bad as hell，let me waited for 40 minutes first and then another 30 minutes. Bad costumer service and bad driver.

Worst cab service ever drivers are just downright mean rude and demand tips if you don’t will cuss you out and tell you never to call them ever again granted this was just one experience, however my advice is only call them if you have no other way to get to where you need to go that’s all they’re good for and don’t expect much.

Highlights: 20 min late for pick-​up. Got lost. Drove unsafely.
The story:
I called ahead for a 6am pickup to go 2 miles to the train station. 10 minutes is generous for this trip; but, for some reason, they wanted me to allow 30 minutes for it. No, I’d rather not be an additional 30 minutes early for my already early train. I asked directly «If I ask you to pick me up at 6am will you be there at 6am?» «yes» «Then I am still comfortable being picked up at 6am»
The taxi finally arrived 6:20 (after I called them twice). My train leaves at 6:35.
The driver could not find me because she was outside of the wrong apartments… calling and saying to me «I am at 12 X street. Where is 30 X street?»
Answer: I am down the street a bit! Just as you would expect.
She also explained being late because she thought I was in a totally different town. Um, that does not inspire confidence.
When we got in the taxi, the driver, understandably wanted to go a bit faster— but was describing driving 90 on the highway (no thank you– I’d rather live). And then she did this weird maneuver to go through a red light where she pretends to turn then goes straight… yeah, again, catching this train is important to me, but not life-​or-​death important.
The good news is I caught the train by the skin of my teeth, the bad news is I nearly had a panic attack in the process.

I recommend ace taxi. I reserved a cab the night before I needed it and the next day they were there on time and got me to where I needed to go on time. The driver was very friendly and he drove safely. After my bad experience with yellow cab, I will now only use ace taxi for transportation.