Cypress Falls Pet Resort & Spa

This review is for grooming only. Recently moved to this area town so we are on a search for new groomer for my 10lb dog. The place is very clean and friendly. I explained what I wanted (leave hair ½ inch long all around, trim nails) to the groomer assigned to my appt (I had to wait almost 2 weeks for an appointment so make sure to plan ahead). My dog came back looking nicely groomed (although his hair was probably a tad longer than I would prefer). Overall experience was good. Price seemed on the high side to me. But I had been spoiled by my really cheap groomer (small biz in my old neighborhood). I will continue to try out some other places in order to compare results and prices.

My family has been taking our dogs here for years. I recently took my new dog here for the first time and I drove over an hour to bring my dog here because I trust this place. They keep it nice, and it seems to me that they hire people who actually like dogs! Shout out to Lacy, One of the girls who helps take care of the dogs. She was so sweet and took me back and showed me where my dog would be staying and then when I picked him up the next day she told me how he did, his behavior, how much he ate, etc. I trust this place 100% !! You know with boarding places you really get what you pay for. This place isn’t cheap but I pay it because I want my dog to be treated with respect and love.

Kobie and I love this place!
The place is clean (no bad smells), the boarding rooms are spacious, and they have a huge yard for the dogs to play. They greet Kobie by name when she walks in and when I had to board her, they provided a «journal» that told me how she did. Likewise, when Kobie goes to daycare, they have a blog with pics of her and her friends.
The best part of this resort is how professional and caring they were even when things aren’t great. When Kobie got injured, Cypress Falls handled it amazingly. They notified me right away, offered to take her to the vet, helped with the bill, and called to make sure Kobie was doing okay.
All the small details and individual care makes Cypress Falls a special place and we would highly recommended it to any pet parent.

I was very happy with Cypress Falls Pet Resort. I had to board my dog due to an unexpected trip to attend a funeral. I went to quite a few kennels in the area before choosing Cypress Falls. Cypress Falls had no problem giving me a tour when I walked in on a busy Saturday. They showed me all the facilities which were very well maintained. My first impression was that it was a very well managed place, and busy (usually a good sign). I dropped my dog off on a Tuesday for a 3 day stay in an indoor/​outdoor villa. I have personally stayed in worse hotel rooms, so I was sure that my dog would be in good hands. When I picked her up she was in good condition and happy as ever. They provided a log of activities and behavior of my dog during her stay. I was very impressed and will definitely be back if I ever need to board my dog again. Highly recommended and much nicer than most of the other options in the area.

This is a review for grooming only.
We decided to try Cypress Falls for grooming, although we were happy with our past groomer, because it was recommended by others in the neighboorhood and is closer to our home.
This past weekend we brought our visitor puppy (she lives where I work but can’t be there right now because of construction)-she really needed a bath and nails, and I had no teens I could make do it for me (like I do at work). We have definitely found a new groomer. I really liked that they have appointments so that the pup was only there a couple of hours instead of all day. I also really liked that they had a checklist of preferences (no bandana, no stinky perfume, etc.). The place is very clean, the staff friendly, and the prices comparable to others in the area. We will be definitely be back with the pups that live with us full time!

Very pleased with Cypress Falls! My husband and I are new in the area and were nervous about leaving our 6 month old pup at a kennel for a couple days. Once we walked in the doors, I knew our dog Copper was in good hands. The building is very new, nice, and clean. The staff is extremely friendly and organized and made our experience easy and quick. When we picked up Copper, he was happy and the staff had his belongings ready to go within five minutes. They also sent us home with his «Journal» during his stay. They keep track of everything from how he was eating, playing, and overall mood throughout his stay. As a protective helicopter mom, I am extremely satisfied with their car. THANK YOU!

I really can’t imagine how they could make this place any better for boarding and spoiling your puppy. Ricky Martin, our 11 pound bundle of Jack Russell/​Chihuahua love and energy has stayed here twice now, once for two weeks, and this past weekend for 2 nights. He was well looked after, we went back to see his 4 by 8 «villa». Everything is well-​organized, clean, odorless and secure. 5 stars

In response to a previous review: The owner of Cypress Falls had recently emailed and called me to formally apologize about what happened. Their last daycare manager did not make a record of him hurting his leg there so she did not know about it, but that’s besides the point. The owner was kind and understanding about the whole thing since her dog also had the same injury. Once my pup is 4 months and Tidus is ready for that type of exercise we will be going back!

The only reason I’m giving Cypress 5 Stars is because I can’t give them 10! I’m not going to go on and on about every detail. But I will say that I have four dachshunds who are quite literally my children! I suffer from separation anxiety just as much as they do, so you can imagine how stressful traveling and going on vacation can be. Not anymore!!! My babies LOVE staying in a suite together at Cypress Falls. This is the only place they tolerate and even ENJOY boarding. When I pick them up, they are well-​rested, well-​nourished, and ready to play! Finding Cypress Falls is the second best thing to ever happen to us! The first would be adopting the doxies!

It’s amazing how clean and fresh they keep this pet resort! It’s immaculate! Completely impressive… it doesn’t even smell like dogs are even here … nor does it smell like poop or urine like other boarding facilities. They provide nice size kennels. They offer special rooms for pets with special needs or for your elderly pets. Also have rooms for felines which include a scratching post and a climbing tree. You can also get a regular room as well. Inside only or inside with outdoor access. They offer suites with TV’s .beds.and ceiling fans. Inside only or inside/​outside. There are several different packages to meet your needs. You are welcome to bring your pets favorite toys, their own beds or blankets. Your pets are monitored ²⁴⁄₇. For your comfort they have a state of the art security system… Not to mention a back up generator. You can relax, sit back, and enjoy your vacation without any worries… an excellent home away from home! Our dogs Jake, Molly, and Obie get so excited to come here. The minute we walk through the door I honestly feel our dogs forget who «we» are. The entire staff is magnificent! It’s clear right off the bat that everybody here deeply cares about your pets. Cypress Falls is the only place I trust and I will continue taking my babies there. It’s really comforting to know your pet is well taken care of. Just knowing your dogs «are not» confined in a cage, nor lacking individual attention is such a relief when you are many miles away from them. Cypress Falls is a step above anything else… with the level of first class care and attention they provided for Jake, Molly, and Obie gives me peace of mind. Which is highly important to a pet owner. I promise you, you will sincerely love the care they provide for you and your pet! I highly recommend Cypress Falls Pet Resort!

Extremely clean and climate controlled rooms which are perfect for our overly neurotic dogs. They do book way in advance, so keep that in mind when planning to have your pooches stay here. They do take good care of our pets and have a genuinely good heart.
My reason for my three star review is that after a good rain, one of our dogs got extremely muddy. Since we didn’t ask for a doggy shampoo beforehand, we got her back, caked in mud. It took three washings to clean her off. That kind of bummed me out. Perhaps a courtesy phone call and I would have given the green light had I known that she was in that condition.
Would I come here again? Yes, and I have a few times since.