Mercury Wireless

I have been with Mercury Wireless for 7 ½ years. For the past 7 ½ years their service has been more than good enough for me to work from home for a software development company on the east coast. I have VoIP calls every single day. I have training sessions where I share my desktop and let remote users watch as I do demos.
Mercury Wireless has gone through some growing pains, especially in the early years. They had such a demand for their services, they couldn’t keep up. I have always received exceptional customer service from them. They have been so solid for me for the past 6 years. They worked their growing pains out and the service they provide has been exceptional!
I am so thankful for this company. Without their affordable high speed with no data caps, I wouldn’t be able to work remotely and do what I do.

Horrible. We live in a rural area 10 minutes from Lawrence, KS so internet options are few. We got Mercury two years backs and at first it was going great, but for they last year and a half the service is nearly worse than dial up. We pay for 5mb/​s and get less than 1mb/​s. Mercury admits their problems, but nothing comes about it. Probably switch service soon.

When we first moved back to Kansas, and bought a home and land in rural Douglas county, We had to find an internet provider. We did research and chose Mercury Wireless as they were new to the area and made a lot of promises about «unlimited data». In re beginning they had few customers and the speed and service was fantastic! Now though, about 5 years later, it is horrible. As they added more customers to the same bandwidth service for slower and slower. There were days it was like having a dual up connection! They put up new towers, but of course they were placed to gain new business rather than to improve service to existing customers.
The last straw was that we were promised we would be moved over to the new «Global Tower» which would correct all of our issue. One being that our current voip service was unusable. Nothing like paying for home phone service that you can never use… Long story short, they came out to make the switch and the signal was not available. The tech actually said, «sorry, you will have to keep what you have.» I laughed and said, «nope, I can go satellite!»
Our new Exede satellite service was installed yesterday after doing weeks of research. It is like having interns for the first time! Blazing speed and I haven’t had to reset my equipment yet — a multi times a day occurrence with Mercury.
I recommend anyone wishing to retain their sanity stay far, far away from Mercury Wireless. Unlimited Data is a great promise, but unlimited garbage is still garbage!