Animal Lovers Pet Shop

We have used Animal Lovers for years. We buy their care products, and board our two spotted leopard gecko lizards there when we go on vacation. That’s why I’m not happy to write this negative review.
We’ve never really needed much from them other than that. This time, however, they *lost* our male gecko while boarding him over the weekend. They didn’t know about it until we came to pick him up.
How does a big, fat, lazy gecko even escape from the cage? They had no explanation. They showed a lack of urgency in finding him when we discovered him missing. One of the first things Tomi told me when we discovered him missing was that she’d replace him. Replace him? He’s half of a mated pair. He can’t be replaced. How could she even offer that before even bothering to look for him?
Tomi told me that Augustine would be able to find him, and that he’d be in later that day. When I didn’t hear from them by 3 pm, I called her, and she told me he wasn’t in yet, and that she’d called him and left a message. When I still didn’t hear anything by 4 pm, she said it was a holiday and he had the day off.
Tomi’s story kept changing. I came to believe that, although she loves the animals, that’s not enough. She is not knowledgeable and she is willing to be dishonest when something goes wrong.
Her story changed repeatedly. Thank God, they found my poor lizard that night when she went back to the store. First, she told me she found him in the middle of the floor. When I went to pick him up, she told me her cat had found him while sniffing in a corner. Her cat! The lizard that I raised from a baby could have been killed or maimed.
I asked her how the lizard got out. She gave me some ridiculous story that he was strong enough to open the sliding doors on the cage. I told her I didn’t believe that, since we have the *same cage* at home, and he’s never even tried to open it.
In sum, I say sadly that I will not use this place to take care of my pets again. How the heck do you let a lizard escape from a cage 7 feet up? It could only have been negligence and leaving the door open. The lack of any urgency in finding him, letting a cat roam around when she *knew that my lizard might still be in the store,* and then being untruthful is just more than I can stand.
I won’t entrust my animals to Animal Lovers again. I’ll buy their products because they do have a good selection, but that’s as far as I’m willing to go now.

I came here with my boyfriend and two friends. We like looking at snakes and visiting different pet stores to see the variety. First thing I noticed was crickets in the snakes cage and they didn’t have proper bedding for the snakes. Poor thing, their water was also very dirty. They have a separate room for the birds as well, which their cages all had dirty water and lots of bird poop. I was interested in purchasing a ball python but I ended up finding one at Reptile Finders, where their reptiles have great living conditions.
The owner responded back to my review. Addressing the improper housing, yes I understand construction can make things a little messy. But there is no excuse for filthy water and crickets in the snakes cage. That is not the way to house any animal, the improper bedding I can understand if there was a lot going on that day. I hope their living conditions improve by the end of February as the owner said.

I just love this place! I take my parrot there to be groomed by Augustine and have done so for years. I’ve tried other groomers and I can tell you he is absolutely the best. I have also boarded my parrot here many times and they have the most reasonable prices anywhere. The bottom line is they love what they do and they do it really really really well!

Love this shop! The owner is a very sweet woman who loves animals and we are lucky to have this place in our neighborhood! They are always there to help with questions. I have used them with birds and my bunny and they’ve always been great!

This review is LONG overdue.
This store is my go-​to for my parrots’ health advice, parrot psychology (yes, you need advice when you own birds), for recommendations for services and veterinarians, bird food, supplies, grooming, emergency boarding, you name it. They have helped me out with so many problems — one bird owes his life to one of the staff members, who helped and advised me when no vet was available for emergency care.
Tomi owns birds no one will take– and helps place «homeless» animals. Agostino has proven himself irreplaceable with his matter of fact handling of difficult situations. If you see how they treat and feed the animals in the store you will be impressed. Fresh food, purified water– the best.
They care, and they know what they are doing. They are the absolute best store for your parrots, as far as I am concerned. I would not want to do without them in my neighborhood.

I am so thrilled with the service that Tommy (owner) and her staff provide. I bought a parrot for my mom a few months back. Their service was and still exquisite. They came to the house put the cage together, taught us how to handle the bird, feed, and take care of it. Whenever we had a question they were readily available to answer it. Tommy and her husband not only sell their animals, but it feels to me like every time a bird gets purchased a part of their family leaves them. Their love for the animals is incredible. I sincerely thank you for your service and excellent customer care.

Give two stars for the beautiful birds. I went in last Sunday morning very excited to see their birds. My family and I are looking for the right bird to join our family. I had many questions, but unfortunately the men working there that day just ignored me no hi, can I help you nothing. I guess because it was Sunday morning and the football games were on. I am still in the search for my birdie.

Very happy with the service I received being a first time customer at this location. Marc was extremely helpful and patient with all the questions and concerns I inquired about bearded dragons and my other purchases. Marc shows concern not only about the customers, but as well as all the animals/​reptiles in the shop. I will definitely be returning :)

When we first went to the store inquiring about reptile boarding, Mark was very helpful — gave us all the information we needed. We were impressed and decided to board my daughter’s pet snake during a holiday weekend.
Two weeks later, I called to confirm our boarding reservation and spoke to Tomi — she was nice and confirmed our reservation.
When we «checked in» our daughter’s pet snake on Friday (before the holiday weekend), they could not find our reservation. Augustine was there but he was busy with another customer. However, Tomi was there, so my daughter handed her pet snake to Tomi and she was told that her snake will be taken good care of.
The following Tuesday, after we arrived back to LAX and dropped off our luggage at home, the very first thing we did was to go to Animal Lovers to pick-​up my daughter’s pet snake — it was a little after 6pm. To our dismay, they could not find our pet snake! Mark searched in all of the tanks — top to bottom — not once, but 2 – 3 times — using his hands, as well as a «stick» — removing the dishes and habitats and other snakes to see if our pet snake was hiding — but nowhere to be found. My daughter was crushed! We were told that sometimes snakes somehow «escape» and hide in their store. They asked us to wait a day or two. Tomi even told us that my daughter can choose another snake from their tank. That night my daughter cried — we just got her the snake only three months ago and now it’s gone!
The next day (Wednesday) I called and spoke to Mark. He was very apologetic. However, sadly, he has not found our snake yet. I told him how emotional my daughter got the night before and that she didn’t want «another snake» from the store. I told him that if they cannot find our snake that I wanted the owner to reimburse us as I still had the receipt. He told me he understands and that he would relay this to the owner.
On Thursday, I called and spoke to Augustine. He told me that he does not know what happened to our snake and that it was still missing. I told him my daughter does not want any of the snakes at the store — from what we saw, they were all much bigger than her pet — and that if our snake is not found by tonight, then I want to get reimbursed. He said they had a tankful of small snakes that my daughter can choose from. After speaking with him for a couple of minutes, I didn’t feel like he understood what it was like to be attached to a pet — unlike Mark, he didn’t seem «warm» on the phone — also, he wasn’t apologetic at all. I told him «no thanks.» I told him I would be there after work before they close.
That evening we saw Tomi and another clerk (not Mark or Augustine) — they still have not found our snake. Tomi told my daughter that she could take her to the snake breeder and my daughter can choose a snake directly from the breeder. My daughter was furious with them — she did not want anything to do with them — she just wanted her snake back, but she knew that was not possible at all. She was so disgusted with them — her pet snake is gone forever (not sure if it is alive or had died)! We declined her offer and just got our reimbursement.
I still do not understand how they can lose their customer’s pet! Tomi told me they only lost two pets in their 30-​year history — the word «only» bothered me — the whole idea of «losing» somebody’s pet, especially a customer’s pet — I just don’t understand. «Careless» is the only word I can think of.
Since they are not sure how our pet snake disappeared or even when it happened, we can only assume three instances which caused the disappearance of our pet snake: (1) one of the store clerks did not close or lock the door to the tank and our pet snake escaped, or (2) one of the store clerks erroneously placed our pet snake to the «for sale» tank and it was sold to another customer, or (3) our baby pet snake was erroneously placed in a tank with bigger snakes and it was eaten (although I was told by one of the store clerks this would not happen — yes, I even asked this question).
My suggestion to them is to keep a better record of their pet boarding record and separate the «boarding» tanks and the «for sale» tanks — they should put «boarding» tanks on one aisle and the «for sale» tanks on the other aisle so there won’t be any confusion. Also, they should have a chart of who cleaned and fed the reptiles so they have a record of who took care of them the last time — another upsetting detail was that nobody knew exactly when the last time they saw or noticed our pet snake.
It is really too bad this happened as we were actually excited to find a reptile & bird boarding near our house and was planning to be their regular customer. Not after this awful incident. It’s not just the loss of our pet that upset me, but just furious that they caused my daughter to cry that much and that is one thing I do not tolerate.

I love this pet shop! I get so happy when I’m there. Even when I’m done shopping I try to stretch my visit and hang a little longer because their parrots are so fun to watch especially Jabba! He’s gorgeous and he’s the boss in that room! They have the best food brands and toys. The staff are great and Tomi is so sweet and caring with her pets and is always helpful and answers any questions I have. I will always be a huge fan of Animal lovers pet shop!

Great place to get bird supplies and they really can answer just about any question you may have. Just wish the small bird cages (parakeets etc) were a bit less crowded and more clean. Often the waters are low and really dirty. Just worried about the feathered friends for sale!

This was my first time coming to this pet store, i actually found them on here ( Unilocal)… I went there to get Crickets for my Bearded Dragon. As i was looking at all the bearded dragons they have for sale… they have babies in there that look almost dead! The babies have limbs just hanging off of them, and they look infected. You guys as a pet store should know better than that. Those poor bearded dragon babies will probably die under your care. You guys should really be reported.

Thank you so much for donating snake tanks to the Bolsa Chica Conservancy Center, Tommy u Rock!

I purchased my African Grey here, 2 love birds and 2 parakeets. I have gotten nothing but the best service! Augustine is awesome and always does a great job with my birds! Thank you!

Really cool store. Staff is informative, friendly, and very knowledgeable. Ended up buying my Bearded Dragon Ganon from them.
Always super helpful and the store is very well put together.

My boyfriend came here to get our sun conure Marley almost 5 years ago and he is the sweetest cuddliest little boy and he is a large part of my life I love him to pieces. And I am looking forward to getting him a friend soon so he’s not so lonely while we are at work. Animal lovers is where I will go

came here with a animal-​lover friend of mine, as an exchange for driving with me from culver city to check out an aquarium store in el segundo. i think this worked out in both of our favours. i don’t know much about birds and reptiles, but he does and he seemed happy with what they had. they have so many kinds of reptiles, they even had monitors which i think are so tight.
oh they and even had tarantulas (!!!)
apparently they have cats too but we didn’t see them. but we also didn’t look.
the birds were so beautiful. they talk to you and it made me smile. if i ever get into this hobby i’ll be sure to stop by here.

Got a new baby from this store. So far I have never seen such a large variety of birds to choose from. While a little pricy, I was very happy with the service and am in love with my little Bella. I would definitely recommend this place.

Tomi and Animal Lovers Pet shop have gone out of their way to assist me. I had a flee problem and Tomi suggest all these wonderful products that were not harmful to my pets, but were to the fleas! This company cared about me and my pets, not the sale and I appreciate that as that is something hard to find today. So thanks Tomi for your assistance and care.
Suzanne

Really nice people. I got two of my parakeets here, and you can tell they really love birds! Some free bird care (nails, beaks) provided, and the staff is very well trained. I got a great cage here that my birds love. The only drawback is that it is a little pricier than the standard chain pet stores, but if you love your birds and are looking for quality and great service, the price matches the value.