Relax The Back

I bought a few items from this store, so far so good. Then I bought a pillow. I told the person I spoke to (didn’t get his name) I sleep on my back. He sold me a side sleeper pillow, and my neck felt worse after a few days. I called and said, my neck feels worse. I spoke to Jerry. His first words were, I cant refund your money. Only when I called back did and asked what else could be done did he say he would help show me how to use it. He also «offered» to sell me another pillow, seriously? I really think more time should have been spent with me in the first place deciding which pillow to purchase (130 is steep for a pillow). Also, how about telling the customer that pillows cannot be returned?
I wont be back.

I went in here & walked around for about 10 minutes trying to find what I was looking for but was never greeted or asked if I needed anything. There was just one guy who worked there talking to a customer & no one else around to help customers. I never found what I was looking for & saw that there was no help so I just left. Everything in this place was super expensive too! I won’t be going back to this place ever again.

Fantastic service. Corry explained everything clearly to us and we never felt rushed. Lots of options, store was well laid out. We have driven past this place for years and have never visited until today, what a mistake. We will be back!

Corry was so helpful. We can’t wait to get our new desk and chair. My husbands back has been hurting sitting and working all day and this new office set up was exactly what the doctor ordered. We’ll be back for a bed next. Love this store and the service and products won’t disappoint.

Products purchased
In about 2011, I bought two Lifeform desk chairs (with lifetime warranties), two foot rests, a Tempur-​pedic bed, and sleeping pillow from the Relax the Back store in Torrance.
Customer Service
Corey and Beth have been super sweet and helpful. When I bought these items, I negotiate lower prices. Among the factors they considered were my status as a full-​time, unemployed student and my physical ailment. They are very knowledgeable about the products that they sell and strive to find reasonable pricing options for buyers.
Product review
All of these products have been amazing. Throughout my law school career, I had different internships. At my internships, I have always had a problem sitting in generic desk chairs for long period of times, specifically when I work full-​time. They simply lack the back support and comfort that I need. After long-​periods of sitting in those chairs, my hips and lower back would stiffen.
To prevent these flare-​ups, I started making arrangements to bring the desk chair that I bought at this store to my workplace. The difference in comfort is out of this world. I have lumber support, comfortable arm rests, and contour, memory foam seating – I feel so relieved when I use my chair. I have added relief by using my foot stool.
In three years, I have had to go back to the store two times to replace the chairs’ arm rests because they have torn due to typical wear and tear. I email a picture of my chair to the store and request the arm rests. When the arm rests are ready, I go to the store to pick them up. My replacements have been hassle-​free and fast. Obviously, this is possible because I paid for a lifetime warranty and clearly understood the terms and conditions of my purchase.
The Tempur-​pedic bed has been equally fantastic. After a long day, my back usually feels tired. Before going to bed, I adjust it to raise my legs a few inches; this adjustment helps relieve pressure off my lower back. In the morning, my body feels well-​rested. I have never had any problems with this bed; I am able to adjust it to my liking without a problem.

Bought a very expensive «Zero-​Gravity Perfect Chair» 2 years ago. It started to squeel badly when activated up and down so I called the store for help. Was put on hold so long I hung up and called back, just to be referred to the manufacturer, Human Touch. The manufactiurer offered to send me a replacement part for self-​install that might solve the problem, but a service technician visit would be $ 220 i.e. the in-​home warranty repair lasted a whole 90 days from purchase. I do not recommend this product, and check the warranty details very carefully which are not made clear when you buy. Once a sale is made, the overall customer service attitude by manufacturer and retail outlet becomes extremely poor.

I bought an $ 800 office chair here that broke a year later and they refused to do anything about it. The arm basically snapped off and upon inspection the mount holding it together was plastic, obviously not repairable.
They did not offer me another chair… or a partial refund towards a new chair, didn’t offer to get me the part I needed… nothing… just basically told me to go jump in the ocean and stop calling them.
Corey what’s his name has very poor customer skills. Their whole company reeks of poor customer service. Don’t buy anything here. They sell cheap Chinese JUNK and mark it up x5−10. Nothing there is of any quality. Go shop elsewhere.

I just returned home from visiting Relax the Back. I wanted to try an inversion table as I have a cervical herniated disc that I’m being treated for using spinal decompression.
I walked into the store and noticed there was a staff meeting going on. The entire three minutes I was there, I was never once greeted by employees having a meeting in the middle of the showroom floor. Apparently, their discussion on how to improve customer service was too important for me to interrupt.
Just about every display model I wanted to try in the underwhelming showroom had a sign on it saying not to use without assistance. Given the deliberate lack of attention, and inability to try any of the displays on my own, I felt it best to simply leave and avoid dealing with a potentially rude or below average salesperson.

I had such a wonderful experience when I first walked inn, the sales man greeted me with a warm smile. I have been searching for bed pillows for weeks and decided on buying them from you all. What a great recommendation Corey gave me! The pillows are so comfortable and really have improved my whole sleep experience. If you have any challenges with back pain and just want to overall make a difference in your posture ask for Corey he will point you in the right direction. See you all again soon!

Would not recommend buying ANYTHING from this place unless you are desperate.
THE WORST CUSTOMER SERVICE I have ever experienced. Also, lying to customers is a huge issue I have as it speaks to a lack of integrity in basic principals.
I bought a Contour Side Sleeper pillow — $ 160 (ouch!) and was NEVER told it was not returnable. Tried several times with a short time of purchase to get them to accept it or exchange it and they were adamant that I was told it was not returnable. Sales person that initially helped me, lied to my face when I called and when I went back to the store.
I have spent 30 years in Customer Service and would have been fired if I treated customers this way, yet the manager and owner also would not budge.
If Unilocal would allow a Minus Star Rating, its what I would give this joint. There are much better places to buy similar or identical products and I would recommend them over this joint. Avoid this place at all costs!

3 Stars
Stumbled in here to snoop around. I’ve got serious back problems and figured they might have something that could magically fix it, but they didn’t.
The service was ok, and they had a bunch of different stuff that is back friendly. Some of the stuff could help people w/​back problems, some could be just fads. I’ll be back to spend some more time after I finish moving in.