Woods Ace Hardware

I love this store. As the daughter of an independent hardware man back in the ‘60s, I know what a small store can do that a mammoth store cannot. Fast and personalized service, parts sold individually (instead of unwanted quantities in blister packs), friendly folks: it all adds up to a very happy trip to the hardware store.
Owner John helped repair my piece of obscure machinery (a drum carder for processing wool prior to spinning) by removing the stripped carriage bolt, replacing it with another, plus a brass wing nut and washer, and suggesting a minor parts adjustment that might be anticipated in the future. All that, including labor, for $ 7. Do I have the best local hardware store or what?

Great customer service! They always take the time to help me find what I need it help me figure out what exactly it is I need! My go to hardware store… Can’t stand the big box stores.

From Paco the surly parrot to the helpful staff all around, this Ace is fantastic. They were so patient and helpful when it came to my indecision over the right shade of paint for my living room. I get my soil, seeds, paint tools and plumbing fixtures here… I want my local hardware store to feel «local» and this place is tops!

Stop by wood hardware, the store closed to my house.
They have every things all most.
The service is one of the best .
Tim Conrad Ryan and Mike, they alway give they best.//

like every ACE it is an awesome place, just go somewhere else if you can. they charged you 20% more just because of the Torrance location.

I give it 2 stars only because of the guy that helped me. I came in for a castle nut because the one I had was to big. The guy helping me out seen my castle nut and I explained what was going on as far as what I needed. He said well I can grind yours down for you, I said that would work, And if this one goes well I have another one I’m bringing back. While I’m sitting in the back of the store waiting for him to finish. another guy walks over to me from the key section and asked what was I waiting for??? I instantly became stand offish because of how he approached me and his tone of voice. It felt like he had a issue with me because I was black. I told him and he immediately walks to where the guy was grinding my castle nut and says something to him. The cool guy that grinned my castle nut come out gave me the nut and told me it was going to be 6 $ for the labor I said perfect. He walks away from me while I’m in line about to pay the 6 $ he comes back over to me and says oh if you bring the other one my Manager says it will be 10 $! I looked at him in disbelief. I new that manager wasn’t right. You no when your somewhere and you can feel what’s going on and you start to sweat? Like you can feel that persons vibe? Well that’s what it was. The 4 extra dollars was nothing but how are you going to charge me 4 more dollars for the same job 10 min later??? Did sand paper go up in price that fast? Did pay wage go up with in the 10 minutes it took me to bring the other one back? As I type this I still can’t figure out what the 4 extra dollars was for. Anyway I believe in my heart of hearts that he was bigot. And as a business owner myself, at my business he would no longer work for me after a post like this one.

I was trying to find a screw for my laptop. They sure did have a lot of mini plastic storage cases to look through to find the right one. I am squinting, trying to find the correct bin to look into. This old guy (working there), gets right up near me, practically brushes me out of he way, to find some screws for a customer he was helping. I asked if he could help me, once he was done with her. Didn’t even look over at me or respond. Hey maybe my magic trick worked, I was able to make myself invisible. Wow, I am so good, they will never see me in there business again.

One of the worst experiences. I asked for help on buying some pumice stone and they told me the wrong one to buy. I came to return them and Angela was completely rude and told me I couldn’t return and only got store credit — even though they told me the wrong ones to buy. She also proceeded to hack up a lung in the middle of our conversation. Horrible customer service

I am a supporter of small local businesses! Unfortunately, this Ace Hardware store has a ton to learn about customer service. This one is real simple, needed to get a few keys made and no one was at the counter. I went searching for someone and employee John B just happened to be walking out from the back. I politely asked him if he new who worked at the key making counter. His reply «How would I know!» He looked at me strangely and turned around and went right back to the employees only area. It blew me away! I thought I was on a hidden camera show! Needless to say, I was completely disappointed! If it weren’t for the nice ladies up front at the cashier, I would have walked out and never returned! They encouraged me to stay and found someone to make my duplicate keys! If you continue to treat your customers like John B treated me, you won’t have any customers! Good Luck to You!

Not even one star. Horrible service. Manager name tim? He should go more education about how to take care customer service. Even cashier too. Or Better find workers who has strong work ship instead killing time for work. Never come back.
I know why people go to home Depot. Better go to home Depot. Wasting my time here.

Was very disappointed at the service today. As a real estate agent I have to get keys made monthly. My new listing is a trust sale. They only have one key for the door and one key for the gate. They marked them «Do Not Duplicate», as they are the originals. The man working the service desk was quite rude and explained he will never make these keys. I showed proof of my Real Estate license and a business card. I live and work in Torrance. What could I possibly be trying to hide?
I will no longer support the local hardware store. Guess I know why they aren’t going to last.

Has everything you need, but giving it 4 stars because of the long wait in purchasing an item (4 cash registers and only 1 is open with 8 people waiting in line).

This is our family favorite hardware store. They have everything we need, the most helpful employees (Tim is awesome), and our favorite Paco the Parrot.

I needed a window screen replaced and the level of service and craftsmanship I received from Rey (the guy who made my screen) and the rest of the staff was great! Great value too!

My family always goes here first. This store seems to be one of the biggest and best in the nation. The owners and staff go out or their way to help, even when you cannot even clearly explain what your particular challenge it. If they cannot help you then they no qualms about giving you a few alternative recommendation. This is what American entrepreneurship is all about. Our family always goes to this store first for our home challenges. Love this place. Homes in 2 states.

Wonderful local store with a great selection and the best customer service
It’s a blessing to have such a well-​stocked store like this in walking distance. Customer service from employees, like Wendy, is unbeatable. They really know their stuff, and always amaze me by actually having what i need. What an awesome alternative to the impersonal «big box» stores.

Wonderful local hardware store, the only one left near me since OSH closed. Owner John is great — super friendly and MAKES HOUSE CALLS (for a reasonable fee) if you need a screen door repaired or replaced. Returns to install them. Totally worth it for my situation – with 9 old screen doors barely sliding and all with slightly different issues. John is a font of knowledge about sliding screens! He can even make oddball sizes, if, like me, you have tried every cheap door offered by Home Depot and Lowes.
We need to support our local businesses. I highly recommend this one, especially if you have screen door issues!

I love this hardware store. Reminds me of a small town store. Every time I go in here the employees ask if I need help, are very knowledgable and know where things are. They seem so genuine. The prices are reasonable, place is clean and always have what I need. Great hardware store and awesome employees!

I don’t know how I would ever restore anything without Ace. Not only does John machine things for me the selection of hardware in stainless and metric are invaluable. Oh, and Paco the parrot and the gum ball machines are my kids favorites. I am so happy they are always nearby to help.

We locals just call it «Woods» and most seem to love the place.
I like the easy parking, their lot always has plenty of room.
My most recent purchases include garden hoses, a broom, a doormat, a hunk of rain gutter and picture hangers. And while I was there I had some keys made.
I’m fixin’ up an old house nearby, so Woods Ace should be seeing a lot of me in coming weeks.
There’s always somebody on the floor available to assist the shoppers, you won’t have to hunt long for help. And their inventory is sufficient, saving me the trip to Home Depot or Lowe’s.
The downside: you might leave with a whole lotta crap you didn’t plan on buying, because they got so much cool stuff.
The Woods guy somehow managed to put that long gutter into my car, I was amazed. He walked out with me to see if it would fit before I paid for it. Nice old-​fashioned service.
As you enter the store, a real parrot will greet you and chatter away. You’ll feel like you went back in time and landed in Mayberry. Works for me.
Of course, Woods carries a nice selection of outdoor bird feeders.
Behind the store I can usually find all the clean cardboard boxes I need, around the dumpsters.
So, yeah… I’ve evolved into a dumpster-​diver who converses with birds and looks forward to her next visit to the hardware store. My Grandpa would be proud.