La-Z-Boy Furniture Galleries

On November 23, 2012 my wife and I purchased a Quinn model sofa and loveseat from the La-​Z-​Boy store in Towson, Maryland at a price of $ 2694.29. Since we have a cat, we also bought the 5-​year Guardsman Fabric Protection Plan. About 1 ½ years after buying the furniture, the loveseat began to sag in the middle and the deck fabric covering (that supports the sofa cushions) began to tear at the seam. My wife and I are normal weight and we do not have children. I later grabbed the front of the armrest of the sofa and was stuck by a protruding staple. I contacted the Guardsman Company and was told that manufacturer defects are not covered. I then called La-​Z-​Boy customer service and was told that the furniture was beyond the 1-​year warranty. The rep offered to ship out a new deck, but I would have to pay for the repair. We paid almost $ 2700.00 for (2) pieces of furniture, that was defective and of inferior quality. We also spent $ 219.98 for the Guardsman Protection Plan. The quality of La-​Z-​Boy furniture has declined significantly. If you wish to pay a high price for inferior quality furniture buy from this company. Also, if you do decide to purchase from La-​Z-​Boy DO NOT buy the Guardsman Plan. It is pricey and virtually worthless. It is solely designed to put additional cash into the salesperson’s pocket and increase the profitability of La-​Z-​Boy. My wife and I plan to make many more furniture purchases in the future. They will not be from this company. Sad to see the decline…