Michaels

I didn’t have any yarn left to knit and since I was in the area I decided to pop in. The store was pretty empty. I went straight to the yarn department and right on the end cap just what I was looking for was on sale. Even though I am not a Steelers fan they had team spirit yarn that was on sale for just #3.99 I picked up a few and headed to the cashier. I didn’t see anyone in the store to be of assistance before I approached the cash register. The cashier was friendly. I would consider going back.

I came here to get a piece of art work framed. They were very professional and showed me a preview of how my art would turn out. I was pleased with the result however I think I was ripped off. I am giving them 3 stars since their selection was scanty but the experience was good for a chain store.

Very limited frame selection. They did a very poor job of flattening posters before framing, had to go back and get it redone. They may be the cheapest around so if you’re looking for a bargain this might be the place … as long as you’re not picky.

I’m sorry y’all I have to begin this post with a huge chuckle… LOL. How is the only review for this place a 1 star? :) Come on.
Lady I read ur post and that experience sucks. I hope you wrote or called headquarters and got some kind of bad customer service money. ;)
I really prefer to go here after holidays. Sales are abound and I end up buying some good stuff. The shopping area is great because they are next door to Babies R Us and Wal-​mart. Sooooo, if prices are ridiculous at Michael’s I can hop over to the monotonous Wal mart. ;)

Poor Customer Service. The employee who rung me up didn’t greet me, exit greet me, or say anything to me for that matter.

I recently did some custom framing at this particular Michael’s with Marie R. I took in two pieces – a photo and an art print.
The photo looks fine. It turned out to be a frame and a piece of glass for $ 220 ish. Looks like I bought it right off the shelf.
The art print was smaller and I was hoping to spend less than $ 200 on it. We picked out two-​tone matting and a frame and it came to $ 110 ish (more in line with what I was looking to spend). I left the store shocked over paying so much for framing that was «60% off» — I was scheduled to return on 7÷10÷11 to pick up both pieces.
Turns out our dear friend Marie R didn’t ring up the framing for the art piece we selected, hence the low price. She called on 7/​9/​11 – the day before I’m suppose to pick up the order – to explain that to frame selection was never entered into the system. She had only charged us for some matting and a $ 100 piece of glass. I asked her how this happened, and she explained that it was a computer error. I asked how she only realized this the day before I’m suppose to pick this up? She then hints that I also had a copy of the receipt and saw the order and didn’t notice the mistake either – as if I am partially responsible for her mistake. Yeah, I didn’t get the copy of the order until after I paid for it, figuring that I wouldn’t need to re-​review the order we had just discussed for 15 minutes. It took her about 10 minutes into our angry conversation to apologize for her mistake. «I’m sorry I screwed up» should have been the first words out of her mouth.
F in the customer service department, C+ for the execution of the framing. I will never go to Michael’s for a custom framing job again.