Mancini’s Sleepworld

If ZERO stars was an option, that’s what I would be giving.
We walk in, and were greeted by Kristina. I wasn’t sure her name, but at the end of our visit, she gave me her business card.
I show her a picture of a mattress that I had found online on
. I don’t know a huge deal about mattresses but this one was between firmer and softer. She quickly told us that they only sell old models and they didn’t have any there. I was fine with that, but she walked away without asking us what we wanted and barely offering us any help.
As we walk around the store, she sits at the counter and eats her lunch. She finally comes back to us asking if we need help, (at this point, we had made it thru the entire store) and she is open mouth chewing her lunch while she is talking to us. Before we could even ask questions, she points at one direction and says «the cheap mattresses are there.»
Long story short, we did not purchase anything here. She tried to tell us that if we didn’t purchase right that second, she couldn’t give us a deal later on, because she was doing this behind her managers back.
Would not recommend this place. The worst customer service EVER.
We ended up at SLEEP TRAIN & the customer service was amazing.

Wish I could give this place zero stars. Unfortunately, this is the second time we’ve had the same issues with the same lady. I wish we would’ve learned from the first horrible trip. The sales associate acted as though she didn’t even care about making a sale. It was our second stop, and I wish we hadn’t made it at all. When we were trying to voice our needs, she seemed annoyed that we weren’t sure, as we haven’t ever bought a new matress. Then, when she was leading us to the matresses to show us, she walked so far ahead of us that we lost her! The store REEKS of CHEAP FURNITURE. I wish we had just bought from sleep train, which was our first stop! CUSTOMER SERVICE IS INCREDIBLY NONEXISTENT! Save yourself some grief and see the wonderful people at Sleep Train, where I spent $ 150 out of my original budget just because of the customer service level.

SHOPPERS BEWARE BE VERY AFRAID! AVOID URSELF THE VERY HIGH PRESSURE TACTICS. Go to Macys, Sears Or ANYWHERE ELSE. IF GETTING BACK A SIMPLE $ 300 cash deposit is THIS BAD., IMAGINE HOW HARD IT WILL BE WHEN UR $ 2000 MATTRESS FAILS!.. Read on…, These r sales people! They dont care about u or ur needs they have a mind set to get ur money at all costs! Truely steal ur money & keep it! I HONESTLY HOPE THIS HELPS EVERYONE, Because WHAT HAPPENED TO US SHOULD NEVER HAVE HAPPENED. THEY HAVE A GOOD CON GOING AT MANCINI’s! THEY KEEP UR MONEY & DONT RETURN IT!!! NO MATTER WHAT! NEVER GIVE CASH TO THEM OR BELIEVE THE HYPE THEY SPEW OUT. Here’s what happened.,. We knew we wanted a certain mattress at Costco, but wanted to buy an electric movable head & foot frame. They r expensive, some quiet, some loud. Some have weight specifications & some with limited warranties. So we needed to check out a few places first hand & see the differences ourselves. Mancini’s famous last words…
«There’s only 1» was repeatedly said by the staff Christina! She couldnt tell us the weight specs & said the warranty was only 1 year & she said Mancinis didnt offer an upgraded warranty at any cost. This scared me? WHY couldnt we buy a better warranty ran thru my mind. Despite it being an $ 800 frame product? FRAME not wooden headboard or bed or mattress. Just an electric frame, $ 800 is not cheap & ONLY 1 year? Not good!
Also despite us telling her WE KNEW THE MATTRESS WE ALREADY WANTED. She kept pushing for a Sterns & Foster floor model. Nice but no thanks! We’d already did some research on that company & found it USED to b very good now they r just another «bought out» by another company brand & made now with a less quality but once was a good named mattress. She pushed, still! Yet her answers to questions like… hows the warranty? fell very short of what we needed. Not to mention she spouted out big lies about Costco’s warranty & beds to enhance her mattress’s. I listened knowing Id already checked out Costco’s mattress policies We wanted a bed frame thats ALL WE CAME FOR. We wanted to take one home that night but the 1 year limited warranty scared us so I felt we should check out other mattress stores that are literally across the street or maybe a few department stores? Repeatedly, I told my trusting & determined to go home with something husband, «Its a matteress store they must have more than ONE, its late, it will still b here in the morning»! But she harped on him at the same time that he should leave a deposit., without missing a beat! Even as I walked out the door! She gathered real fast that our bed situation at home was AWFUL to say the least. She explained that if he changed his mind on the movable bed frame, the money would still be there to give back the next day!!! SHE ASSURED HIM OF THAT, over & over further drilling in security to him. She NOT once said they dont give cash back! Of course not! If she did, NO ONE WOULD DARE LEAVE MONEY!!! Right.,. No she said there’s nothing to worry about bcuz she would give him a reciept! ITS A MONTH LATER & 3 trips in store with our deposit reciept in hand & NO MONEY. YET SHE DID GIVE US PLENTY OF EXCUSES! «Oh the owners on vacation,» «it should be in your mail by NEXT Wednesday» «Mr. Mancini is the only one who can write a check»! SHE NOT ONCE SAID WHEN BEGGING FOR THE DEPOSIT THAT NIGHT WHiLE STUFFING HER FACE FULL OF RAMEN NOODLES FROM BEHIND THE COUNTER., «if u leave me some of your hard earned dollars, Im going to deposit your money in about 45 minutes & Mancinis does NOT EVER GIVE MONEY BACK, we hold it untill you DO BUY SOMETHING FROM US OR you take the time to take us to court! Which of course u will EVENTUALLY get ur money back but at a great expense so most dont bother & thats why we work hard to get you to give up YOUR money! She of course basically meant kiss ur $ 300 cash goodbye & ur reciept means nothing to us! Hopefully it will to a judge!, but she did say on the last visit, NO I CANT GIVE U OUR HEADQUARTERS NUMBER.
So think about it people who like us were already tired from lack of a good nights sleep? Do you really want to make it all worse??? After this review they will try real hard to bury it, with family & friends writing in with false things to say but do you really want to spend ur hard earned money at a place Mancini’s? Or risk it even a few months later or a year when ur bed DOESN’T ADD UP to ALL THEY SAID? We bought our mattress at Costco & an awesome movable bed frame at Sleep Train which came with standard double the warranty Mancinis Nightmare offered & we even upgraded it to a 10 year, all for same price of Mancinis. IF getting back a simple $ 300 deposit 1 DAY LATER is this bad, Imagine how rotten it will b when ur $ 2000 mattress fails! ITS A BIG PURCHASE DONT BELIEVE THE GARBAGE THEY FEED U AT MANCINI’s.

Desiree was so helpful and sweet. She was able to look up a bed my husband bought years ago to tell us what type it was because I wanted the same bed just bigger :). She went out of her way to make getting a new bed a great experience.
This is a late post and we ordered the bed a few weeks ago but I definitely wanted to give the positive feedback.

The customer service of this store and its management is inexcusable. While the 1 star is only for a quality product, their representation is not.
Both Christina and Desiree speak to you as if their «doing you a favor». In their words, bending over backwards to offer us a deal. For one, you’re in sales, so it is in your best interest to do so. You are not the only mattress store in town. Secondly, do not downplay my request for expecting quality service for what I paid. A customer spending any amount of money should be treated fairly and not with a condescending attitude.
Furthermore, I should not have to call to find out that my order IS NOT being delivered on the day it was communicated. As a result of lack of communication by your company. I not only have made accommodations for the day it is supposed to arrive by, but I have to rearrange another whole day due to your mistake. And yet you play it down by insisting you did not promise it by a certain date. Excuse me?! Am I suppose to guess the day it should arrive and not go by what you tell me? I now no longer excuse the fact that in our first delivery, it arrived at 8pm. Well after my delivery timeframe.
Lastly, when a customer requests the District Manager, Steve, to return a call that day and your only response is that it takes 24 – 48 hours for a call back; not acceptable (by the way your employees don’t even know how to spell your last name). Ending this with a phone call to corporate …

We went here to purchase my son’s «big boy» bed. The purchase was a cake walk. Told the saleswoman what we were looking for and were in and out in about 15 mins… and that includes chasing a 3 yr old off their bunk beds. There was a little hiccup that delayed our delivery, but Desiree was quick to jump in and handle our issue. It says alot about a team when there is an issue, they address it and handle it. My husband and I have only purchased 2 beds in our (married) lives and they both came from Mancini’s. We’ll be back. The delivery team was accommodating to the fact that I commute to the bay and cant be home during the day for delivery.

Me and my husband went to Mancini’s shortly after we got married to purchase our first bed together. I was very picky and was probably in there for almost 3hrs making sure I found the right mattress that would work for us … we had a great lady Desiree helped us she was so patient with us and we needed to come back a few months later and she was more then happy to fix our problem … I would recommend this place but definitely ask for Desiree she’s awesome

Short and simple review. I heard that Mancini’s carried organic beds, so I stopped in mid day to take a look. Desiree was working, and showed me that they did indeed carry Mancini’s branded organic beds. I was pleased not to have to drive to San Rafael to the Natural Mattress Store :) Anyway, the organic beds were super comfy so I bought two — one for each of my girls. I thought the price was fair. Delivery was on the day I wanted (was offered next day but I didn’t need it that soon) and was done exactly at the time slot designated. I was pleased with my experience and am thinking of going back to buy another organic bed for my husband and I.

*EDIT: upon our first visit, we had a less than decent experience. But, I have to say that the management at Mancini’s really went out of their way to resolve every issue we had with our transaction. They reached out and made us feel like we mattered as customers.
I would recommend you shop here.
My husband and I visited the store yesterday, at 1:30 pm on a Sunday. There were about 10 customer groups in the store and only two employees working. Surprisingly, with some patience they both did a very decent job at juggling their customer interactions and trying to check back with us. We knew they were busy, but we honestly did not feel ignored.
We had reached a decision on the mattress we wanted, but the sticker price was higher than we were willing to pay. We asked the associate (whose card says she is the store manager) for a discount and she said she would make a call for us to see if that were possible. She came back and told us we could have the mattress for $ 1600.
Awesome.
This is where things went downhill.
The manager did not pay any attention to details as she rung us up. The rest of the interaction was absolutely terrible.
We were given a printout with our delivery date and thanked for our business (as if we were done and expected to leave), but my husband had to ask for his card and if we needed to sign a receipt… She then realized she had not even charged us yet. Oops.
So, she charged our card, and gave us an actual receipt, and we left.
In the parking lot, my husband noticed the delivery address on the paperwork is incorrect, even though she had asked for our updated address during the time she was scheduling the delivery, so he went back in the store to get that fixed.
Again, once he returned to the car, I looked at the receipts, and we were charged $ 1799 for the mattress, after being told we could have it for $ 1600. So, AGAIN, my husband went back inside the store to get that fixed. He was told the price override did not go through, and was refunded $ 100. In the end, we were still charged $ 100 more than the agreed upon price. I felt lied to. She didn’t even seem to bat an eye at it.
By the time we FINALLY left, it was 3pm, we had to re-​enter the store TWICE to fix mistakes the manager he made on our order, and we were still overcharged by $ 100.
Absolutely terrible customer service.

Just bought our new bed from Justin and Desiree they were great! Helped us narrow down our choices and even accommodated our delivery all the way to south Lake Tahoe!

Updated review:
Had a rocky start to the services provided. Store manager contacted us to explain the situation and made necessary corrections to our order. The final solution set and the way it was delivered will ensure that we are return customers in the future. I recommend patronizing this establishment.

Needed new mattress and found one that we really loved. Purchased it and delivered it for free today. They haul your old ones too and set up your new one. We are very happy with our purchase and got a great deal from it too.

My wife and I went in looking for a new bed after suffering for too long on an old mattress. Desiree the store manager really took the time to let us try multiple mattresses and explain the construction and how each mattress differs from one another. Even after we had made our decision she had us try one more just to be sure. That to me says a lot about a manager that wasn’t just going after the sale but wanted to make sure we were happy with our decision.

We went in a few months ago and looked at beds. We didn’t buy one but Dan was there, helpful and informative. We went back last night, got a lot of information from Dan again and since they were having a great sale, we took advantage of the free financing and bought a hybrid bed (coils and gel foam). It was delivered first thing this morning. Its exactly what we wanted and I am looking forward to going to bed tonight! I had a question and called the store and spoke to Dan this morning, got the answer I was looking for and got my bed made. Dan is knowledgeable, let’s you talk and does not interrupt and really listens to what you want. Great experience!!!

5 whole stars, no gimmicks, legit review.
Walked in with a budget in mind. I even took the competitors ads with me.
My hubby walked in first holding our 8 month old baby, I was steps behind. A lady approached him and started a conversation. She was showing him their own in-​house mattress brand.
I bypassed them both entirely and checked out the Simmons mattress on my own. After a few minutes, the hubby and I are reunited in a sea of mattress. The lady followed the hubby and greeted me.
I pull out the ads and showed it to her, she realized then what my budget was and started showing me other options. The first was a bronze level, Simmons bed with little to no foam and you can feel the springs. Pass. The second, a futon mattress with frames. Pass.
Just then, our stomachs were grumbling and we needed to have lunch before making a decision.
After looking at all of our options, we decided on the first mattress that she showed to the hubby. The frame was extra but it was tax free for the mattress because of MLK day. They delivered and set-​up the mattress that evening.
I later found out, the lady that helped us that day was the store manager Desiree. She was quick to think on her feet with all of our questions and had our budget in mind. We went in well prepared and Desiree guided us to a perfect mattress. I definitely recommend going to Mancini’s if you’re in the market for a mattress.

We went in here yesterday shopping for a new mattress. Desiree the store manager helped us. She made good recommendations and helped us find the perfect bed.
We arranged for our mattress to be delivered today but there was some sort of snafu and they tried to deliver it after 11pm last night. Obviously I didn’t receive the delivery confirmation call or realize there was someone trying to deliver it because I was asleep. Who delivers that time of night? Especially on a Sunday.
So I tried to call the delivery number to see what happened and they had no interest in trying to rectify the situation and having it delivered within the agreed upon time. I was pretty furious but after my husband called Desiree she fixed the situation and we still had it delivered today.
The delivery guys where great quick and efficient. Removed my old mattress and set up my new one in just a couple of minutes.
Looking foreword to melting into my new bed tonight.

Excellent service. Well informed salesperson. Desiree took great care to present all the facts and gave us a great deal.

Service was great. Desire was so helpful. She got us in and delivered the same day. We found the best service and convenient location. Thanks for all you do to support our community.

Desiree is one of the best sales person I have seen at Mancini’s. very helpful in making the right decision.
They have enough sample on the floor for you to pick and choose.
I will strongly recommend Mancini at Tracy to anyone who is looking for reasonably priced good quality bedding and mattress.

my hubby and I went to look for a new mattress. Desiree was so helpful and patient with us. She listened to what we were looking for, our different needs, and explained the company’s warranty.
I was not looking forward to shopping for a new mattress but she really made it easy. AND we are getting it on same day! can’t get any better that that :)