Sprint Store By IMobile

My niece got her iphone wet and I got it replaced with the help of insurance. but I had Sprint move the content from the old mostly working phone to the replacement. Michelle did a great job dealing with that and telling me about a lifecase that might have avoided the whole thing.

The worst customer service you can possibly get! Went there to cancel my plan since obviously I am over Sprint and their horrible service and this place just proved my point in leaving. Wasn’t acknowledged when I entered and was ignored by every employee for about a good 30 minutes while one of the employees just sat on her phone and surfed the internet when she could have helped me. By the time I finally got around to talking to someone they just pushed me out the door and told me to call customer service. I seriously do not know how Sprint still has customers. Happy to say that I don’t ever have to walk through those doors again!

Zero Star.
This store is not a Sprint Company owned store and Sprint should revoke their license and close this poor excuse for a phone store.
Now I’ve visited this store on several occasions over the last several years. The staff always tries there best to help but they have a limited knowledge and poor stock as far as phones, gear fit, and other accessories.
Yesterday i went in looking for the Samsung Gear Fit. The employees made an effort to make me believe that they had several in stock, but one of the let it slip thay that did not actually have any and never had any.
Why, Walmart had them, so did Best But, as well other local retailers. Online
,
and many others had the gear fit in stock and ready to ship.
When my wife and i visited this store last year, my wife was interested in a BlackBerry phone. The store employees told us they do not stock BlackBerry phones because they (BlackBerry) were going out of business. Really. I believe they are still in business today.
Being a long time Sprint customer, over 10 years, I will continue to patronize the Sprint company owned stores, like Dublin and San Leandro.
I would recommend that if you need a new device or want to upgrade. …go elsewhere.

If i Could give 0 stars I would. I went here to see if I could get some help with my phone. The second I walked in I got a vibe that no one there really wanted to be working there. The girl who I would later find out was the manager seemed the most miserable of them all. I was told they would be right with me and when the next associate was ready I began speaking with her. The whole interaction the girl next to her was interrupting her, correcting her and being overall very negative about my situation. instead of saying she would see what she could do she pretty much said oh no we cant do that. She was overall very rude and didn’t seem to value her customers. It is always sad when you walk into a business and no one is smiling. I asked to speak with a manager as I was getting frustrated and the girl. I found out that girl Brenda who was interrupting the whole time was the store manager. what a joke… i ended up leaving and calling the store in Pleasanton. They apologized for the service i received and said they would gladly fix my phone. After calling customer service i will be reaching out to this store’s district manager. I can’t believe I ever left Verizon. Until Sprint can properly train their employees and hire people who know basic etiquette they will not be making their guests happy. Hopefully they can get a new manager in here ASAP.

This is an excellent store. All employees are very kind, they have very good deals. Best sprint store in the area. Ashley helped me she was very helpful.

I’m not sure why everyone is so negative about this place. The girls who work here are all wonderful and most importantly patient with their customers. This is actually one of the fastest in and out sprint stores I have gone to the one in stockton is usually two hour wait. I came in to get help with my account that the other store screwed up and they were able to resolve my issue. This is by far the best sprint store.

Got here @253pm. 5 people wking. 3 w/​customers. The other 2 dont even acknowledge u when u walk in not even eye contact! Finally @3pm one walks over to ask me what can they do for me. I don’t gave any patience for rude staff. They are lucky my husband’s phone needs to b fixed.

i have never been treated so rudely over the phone by a sprint customer service representative over the phone until today. i called their customer care number to inquire about my bill, offered to make a payment, and when i asked them about the device by «novatell wireless» for my wi-​fi & why it keeps saying limited on my laptop, i got hung up on 5 damn times. 5 times! the first woman «angel» was not willing to listen, so she fat hung up. then i called back @ 1−877−211−4727 for customer service, 4 more representatives hung up on me! purposely. i’m an advertising major, i study their ads, provide feedback all the time, spread the word for people to give them a chance & i get hung up on?! wtf? since they closed when i called back, i’m switching to verizon or at&t for a better wi-​fi device. do not buy anything from these people. i payed for my service and all i get is rudeness & call back during business hours. i stood up for this company, spread good word of mouth & actually got 4 of my college pals to go with these people. well, now i’m taking it all back! the store here in tracy ca, in the plaza is full of ignorant, rude & unhelpful slobs. they’re all inexperienced people! why would sprint hire such people?! the entire staff doesn’t seem to know anything about the company! 2 of them were eating & on their phones when i walked in! no smiles, just awful attitudes. you really messed up sprint. not only are you dealing with one furious advertising major, but watch as your sales decrease. i’ll make sure to spread the word on my college campus first thing in the morning! especially at delta college! no, i’m going to do you, the way you did me: and when i’m done, all you’ll be left with is that perverial wish: that you’d never been advertised. (expect pictures coming to a Unilocal this week, very soon). i gave you several chances & you’re customer service phone representatives just lost you a whole lot of revenue. not to mention the dirty «kids» you have working in tracy ca. at&t here i come! (or verizon!) anything but «sprint!» there’s no towers here either! don’t become a victim of their false & deceiving t.v. ads either! you’ll be glad you read my review. i’m an advertising major: it’s my job to study ads & their companies. 1−877−211−4727 is quite possibly the worst & most complicated number to get through to anyone! do not give these people your money. you’ll end up with no service & horrible customer service. «connects up to 10 devices my a**!» the wi-​fi device by novatell wireless can’t handle it! trust me: it’s suicide at it’s worst. those sales associates should be retrained or even better: fired. call corporate and complain. works every time. false advertising & false «puffery!» these people are not the best. verizon is: matched with at&t. t-​mobile is just as bad. that pink crap & they’re ads are unimaginable & just plain hideous. watch what happens when they contact me for filing a formal complaint in the morning. (i’ll let you guys know what happened). i’m still going to do something about their ads! ever hear of the ftc & bbb sprint??? you will. any form of retaliating on my service is strictly against the law. if my service gets interrupted for any reason, think about how many people that are reading this and i’ll gladly see you in court. understand? if you don’t, you best pick up an english dictionary and start reading penalty codes!

Went in at 10am when they open. There was one staff member and 5 customers. Not good. Says a lot about how they (don’t) value the time of their customers.

Not a fan stay far away just go to the mall the staff are rude and are on their phones and the pay system is always down.

I came to this location 3 separate times within a 6 week span. The screen on my HTC ONE M7 had burned out from my charger getting too hot. (Did not buy at this location.) I can honestly say the customer service here is, to say the least, nonexistent. I felt as if I was a burden to the girls here asking for their help.
I’ve worked at jobs where customer service was «KEY» and understand when you can have a off day at work trust me I get it! But ALL three times I came to this location the associates here just suck! When dealing with people’s things you have to explain what your doing to help. Not just click away on the computer having your customers stand there in akward silence. Oh wait sorry guys she did say something in that 15 minute silence «Oh god Im SO tired» hmmm.
The last time I went in to pick up a replacement phone. Gave her my name, she went in the back and got the phone and gave it to another associate who was in the far right counter. She didn’t say, she’s going to help you activate your phone, she didn’t say come over here, she didn’t say anything. I walked over to the right counter, didn’t get a hello from the girl just another akward silence. After a couple minutes I asked her are u activating it? She replies yes. 5 – 8 minutes passed she finally speaks and says very dry «you need to enter your Google information.» Fast forward, I got my phone and it seemed to work. Looked refurbished with sticky stuff coming out the HTC logo in the back. When I got home I noticed the camera lense on the back was different. It had a swirly pink blue tint to it, like the plastic cases they put toys in. Opened my camera there was a pink tint on the bottom of my picture and video. Called them back within 20 minutes of leaving and told them my camera issue. Their reply? Call the insurance company! Thanks for nothing! I see what u guys did but I’m sure u do it all the time.
Should have just called the insurance in the first place, instead of getting a crappy refurbished phone and crappy customer service! Except for one male trainee the people who work here are rude and bitter. Read the reviews don’t come here!

My husband just bought a phone here and it didn’t work! He tried to exchange his phone in less than two weeks after buying it. They wouldn’t exchange it and refused to cancel the two year contract. Don’t go to SPRINT it’s not worth the problems.

I gave 1 star is for the employee at this store try to help us. They spent hours talking
to Sprint to remove the charge for my cancellation. After sign up a new contract and find out the service is horrible, cancel the service before 30 days and sprint still sent us the bill for $ 1,296.60. They charged us for early termination, the phone numbers,
the activation even they told us free activation. We still finding with them about the bill, because every time we talked to they drop bill down with confirmation number but they keep sent the bill asking for more money. Never ever get sprint again.

I stopped by with a few question on upgrading my phone and was given EXCELLENT help. The staff there took their time and answered all my questions in detail. They helped me decide what plan works best for me along with telling me what phone works best for what I do with it. I received information from Vanessa, Amande, Brenda, and Raymond. Great team… Thanks yall

Purchased a phone on 12-​01-​2012 (HTC EVO 4G LTE) for my Christmas present — had nothing but issues with the phone — when I tried to get this location to rectify the situation the IT clerk told me that there was nothing wrong with the phone and that I was making things up.
When I brought this same phone into a «Corporate Sprint Store — Pleasanton» the IT clerk asked me when I bought the refurbished phone. I told him its not used, that I have the receipt showing I bought this phone BRAND NEW. He then looked at me and said I hate to inform you but you didn’t buy a new phone but a USED one!
I was so angry!
This location has changed their work staff many — many times — yet the staff just gets worse and worse. One clerk told me that he had been working on phones a long time and that he knew more than I possibly could — yet when I asked him his age…(which was 21) and I asked… him…and how possibly long could that be… since I have had phones since the early 1990s.
I would not shop at this location at all — be warned. I bought a phone thinking it was new and found out it was USED!
*although I sincerely hope that Saroun gets a new job… she deserves to be treated better than the management and staff treats her there…

Thanks to the brutal honesty from, Saroun, an employee at the store when I visited, I would not recommend using Sprint cell services in Tracy. Saroun generously offered this little known fact to me «Sprint coverage throughout Tracy is very poor and you should expect A LOT of dropped calls. Also, the coverage map is not accurate, since it generally outlines service and not specific areas…» she continued, «this will not change.» As someone who relies heavily on conducting business using my cell phone from home, Saroun’s convinced me to switch and let others share in her knowledge.
Thanks for your honesty, Saroun. This advice came after 30 days of using Sprint services and seeing almost 30 – 40 calls dropped in a single day within seconds and none laster more than 2 minutes. I visited the store to research how I can get better signal strength using Sprint’s signal booster AIRAVE when working from home.

Seriously wish there was a 0 rating or a –5 star rating so you know that the DMV would be better than a place like this.
Screen on my good friend’s iPhone 4S shut off out of NOWHERE. She didn’t drop it, didn’t get it wet, NOTHING. She went to this store because She bought it here a few months back. They told her that there was water damage on the bottom of the phone! First of all, its on the exterior of the phone, which means unless she lives in a desert, any type of moisture that is around the phone including the slightest bit of humidity — even caused from holding the phone for a long time — would cause the indicator to change colors. The only way you can check if the phone has been damaged internally from water is by opening the phone, and Apple prohibits Sprint reps from doing so. Secondly, this would not cause the screen to shut off and allow the rest of the phone to function! The screen is connected at the top of the phone’s motherboard, nowhere near the charging port (I know because I have a friend who use to work for Apple and I repair iPhones and have done hundreds of them). Plain and simple, the iPhone is defective and they didn’t want to take the hit for replacing it.
I called to talk to the manager for her and they also told me that, get this, they do NOT honor manufacture warranties! I’ve purchased phones at other Sprint stores, and Best Buy and BOTH places told me that they honor the manufacture warranty, no problem! I even have a friend who is a repair technician at another sprint store and he told me that they are lying! He said they honor mfr warranties all the time! I also have a friend who worked at Best Buy for 9 years and said that they honor EVERY PRODUCT’S manufacture warranty! Who are they trying to save??? On top of all of this, they were very rude to me the whole time I was there and told me I’d have to take the phone to an Apple store which is 41 miles from where I live. Great.
Also, the manager PETER did not want to give out his district manager’s info. I wonder why… He did not give a number, email, or even a NAME.
Do NOT, I repeat, DO NOT go to this store. They want your initial sale and that’s IT! Do not expect good customer service (if any) or for them to even follow normal merchant standards of standing behind the products they sell. Do yourself a favor and spend your day at the DMV. It will be Disneyland compared to this hell hole. This store should honestly be shut down. They are an abomination of how Sprint runs their business.

Maybe because it was Black Friday… it wasn’t the best day for me to come into the Sprint Store… or any retail store at all.
But apparently, you have to sign up on the sheet at the counter and wait to be called. Well, the guy who was helping a customer had the sign up sheet. There was another employee that was standing next to him listening to the customer ask questions. I was clearly standing behind the customer, waiting for something… anyone to say anything.
After listening to the customer for five minutes and the two employees standing there, one of the employees finally said «Do you need to put your name on the list»? I said «Yeah, I guess so. Do you have the machine to pay a bill»? And he said «No, you’re going to have to wait».
I saw the list… it had about 10 people in front of me. And I saw all of the people just waiting around to be helped. I passed and said I’d go to Pleasanton, since they have the machine that you can just pay your phone bill.
I understand that dealing with phone stuff can be time consuming. But they should maybe have extra employees working on one of the busiest retail days, especially if they’re going to have specials going on. And since there was one employee just standing there listening to the customer… maybe they could be wandering around figuring out what customers need what.
I don’t know… it just seemed really chaotic. Customers looked pissed off from waiting so long. Employees seemed lost. They might need some actual managing in this store before everyone says «Eff it» and chooses another provider and/​or store to go to.