Firestone Complete Auto Care

If the rating system would allow to give a 0 rating, it is the rating this Firestone would get from me for being dishonest and pushing on customers unnecessary repairs.
My car needed to go through the NJ inspection for car emissions. Holes in my car exhaust needed to be welded. Firestone said that welding could not be performed because there were too many big holes in some sensitive parts of the car system. They proposed instead to change the entire system at a hefty price. The latter was higher than the residual value of my car.
I went then to Midas without an appointment. They promptly welded the holes in my exhaust at a fair price. My car went through the NJ inspection successfully.
Despite my bad experience at Firestone, my husband has still been making oil changes there. Their oil change process is faster than at Sears. My husband has been enjoying going to the nearby mall while they are maintaining the car. Oil change is the only service my husband has been trusting them to be able to perform.
The store is clean.
It is free and easy to park.

If there is 0 star system, I would give these guys 0 star. Went there for complete break service, wiper change and break oil change. They told me it will be done in 4 hours. I told them I will need to pick up my kids from the school at 2 pm which is enough time for me to drive after getting the service is done. So I went to the mall in walking distance. After 4 hours, they never called me so I went back to the shop. they told me to wait little bit. I was waiting and keep asking for 2 ½ hours later my car was done. They lie to me that it’s being working. They didn’t even start the job untill I went back to the shop and ask me to wait. So I spend 7 hours to wait, if they told me earlier I would get car service home and waited at home. Bunch of conartist.
I have to go back a week later for side break was loose. When they did the break job, they did messed up side break and probably forgot to tighten up. No apologies from them.
Two weeks later I have to bring it back for screeching noise from break. And they re-​did two front break again with new parts. Of course waited tones of hours. I think they can’t keep up with appt. Or promising finish job time. Because people bring it back from earlier service like me with big complain and somehow they need to squeeze in before regular appt. Customers. While I was waiting I saw a customer brought the car back with complaining. Now I know why I have to wait for 7 hours for 4 hours promising service job from last time.
6 months later, same bad screeching noise from other wheels. And close to one year now, nasty screeching sounds all four wheels that waking up entire neighborhood. I think they use cheapest parts they could get. I gave up.
1 month later, I brought my car to honda dealer for engine oil change and guess what they suggest me that I have to change my break oil. What? I told them I changed them 1 month ago from firestone. Honda told me that I don’t think Firestone change the break oil at all. No signs of flushing it it’s all dirty. So they charge me over one hundred some dollars for nothing?
I’m very very angry at them. They are bunch of conartist.
I would never ever go this place again. Why didn’t Firestone corporation doesn’t regulate this shop And putting up total good car care ads on the tv?

I bought 4 tires.
The car came back with the step ledge black from grease and dirt (it’s an SUV), the part that you step on to get into the drivers seat.
They took about 20 minutes trying to scrub it clean, they didn’t succeed in cleaning it.
My Lexus dealer (it’s a Lexus) cleaned it.
One of the tires needed replacement after a sidewall flat.
I brought it back to get the same kind of tire.
I got the car back:
the inside of the car was dirty (steering wheel, leather seat, car shifter) and the new tire was covered with dirt.
I don’t know how they manage to treat people (and their cars) like this. But they do.

The people who work here seem honest, and, next to being skilled, honesty is the most important quality of a mechanic. Having spent much of my adult life being peddled a new air vent every 3,000 miles, it is a nice change to be able to get an oil change without the hassle of an up-​sell. The other benefit of this approach is that when they do make a recommendation, I tend to accept the recommendation as being truly necessary.
I gave four stars instead of five simply because it can take so very long. For my last oil change, I was there for 4 hours. I arrived at 6.45 am on Saturday morning, at 7, when they opened, I was fourth in line, and I didn’t get my car until 11am. They do have a reservation system that I highly recommend. However, if, as in my case, the maintenance light comes on, necessitating a walk-​in, you should be prepared to wait.
Their website always has a coupon for an oil change, but it tends not to include the type of oil change they recommend for an SUV. It is not necessary to print out the coupon; you can just show them the coupon on your phone. They also have coupons for other services, so it is worth checking that out either while you wait or before you go in.