Foxmoor Animal Hospital

I’ve been taking my boxer mix, Sammy, to Foxmoor Animal Hospital for the last 5ish years. The staff is super friendly and helpful. They treat the animals as if they were their own pets. You can tell they all have great love for animals. Dr. Maria is great and Sammy loves coming in to see the staff, especially Jennie. They know and greet you and your pet the moment you walk through the doors.

I’ve been taking my cat Josephine here for the past year, since I moved into this area.
My first appointment last year was very disappointing; the visit started almost immediately with the vet trying to sell me an unnecessary vaccination targeted toward outdoor cats. This was after I let her know that Josie has never ventured outdoors in her life, and lives in a second floor apartment.
I have been there 3 more times since because Josie developed hyperthyroidism. Each time I went I felt more and more like they were just trying to make money off me. They were unprepared for questions I had, did not understand my cat’s health trends over the year, and did not recommend appropriate treatments.
For example, I took Josie for her annual checkup last week. The vet did not have Josie’s records on hand, and had to dig up answers when I asked a simple question about how Josie’s weight has fluctuated between a year ago and now. I’m glad I asked, because Josie’s weight declined by nearly ¹⁄₃ over the year. We ended up doing a full blood analysis to understand the root cause.
The vet then told me that no one could call me to review the outcome until the following week, because she was going on vacation. The vet then did not call me to review her blood work when promised, and when I called back, did not apologize for any miscommunication. She instead tried to upsell me on prescription cat food.
After these interactions, I have no trust or confidence left in this vet. As a result, I will be finding a new vet for Josephine. I will not be recommending this clinic to fellow cat owners.

Dr. Maria Fjerstad was treating my beloved cat for 3 years. The last few months of his life were very rough. She showed very little empathy to my growing concern that he wasn’t himself. Her office almost never called or followed up when they said they would. The day he died I called the office to let them know he passed expecting to hear back from her. She never called at a minimum to ask what happened or how he died. She never expressed that she was sorry in any way for not being able to do more as his death was a shock to my family. She never even sent a simple card or any correspondence to express that she cared about this loss in any way. On the other hand, NorthStar Vet Hospital who I never went to except when he passed to have him cremated sent a hand written card and called to see how we were doing a week later. I will no longer be using her services and am now taking my other cat to another more caring vet. Greatly disappointed and hurt by this doctor.