Hamilton Volkswagen

The service department leaves a lot to be desired.
The most basic customer service elements and attention to detail are not present. For a small dealership with significant market competition you would think the overall experience would be much more a thoughtful and well executed experience.
Just purchased a new car there. Can’t imagine bringing back for service.

On 2÷16÷2016 at 1030 I show up to my appointment with Ronald Demaskey to look at a 2007 VW Jetta for my son. Ron stated the car was dirty and had not been seen by the dealer mechanics yet. I proceeded to test drive the car anyway. Upon completion of the test drive Ron informed me that he could not get the vehicle into the garage for at lease another hour before we would know if the car had any issues. I informed him to call me. I called Ron around 1pm and he stated there were several issues wrong with the car. While on the phone we agreed the dealer would fix certain items and I would handle others and then AGREED to a price of $ 7,500. THIS IS A VERBAL CONTRACT. I told Ron I was on my way to work and wanted to put a deposit down on the car. Ron told me they could not take a deposit on a pre-​owned car. He went on to say that his manager was off until the next day, so If I put in a credit application, it would show I wanted the car and they would hold it. I did this immediately. I called Ron the next day after and he says someone sold the car last night. After we agreed that I would purchase the car. He tried to make up excuses, but he knows that I did everything he asked and he LIED. I asked for a manager and of course, he was not in and would call me shortly. As you all probable figure, that never happened. Ron stated someone purchased the car for their original asking price and with the garage doing no work. After making a deal with me, they got a better offer and sold the car to someone else. This car was my kids first car. I will now do everything possible to let people know how this dealership operates. Including lodging complaints with the BBB and NJ Attorney Generals Office, Consumer Affairs Bureau.

I’ve already purchased a diesel volkswagen that has been recalled. No other dealership will trade my car because I’ve lost so much value in my car and nobody wants them. Here I am at Hamilton VW for a 10:30am appt for a standard oil change, getting here on time. I check in and right away, sorry we can’t even start your car until at least 11am because others are in front of you. I’m so glad I rushed all the way here to be on time and you can’t give me the courtesy to call me or keep my appt time. I have to waste my valuable time sitting here getting work on a car that sucks anyways. Bravo VW. Thanks for being a shotty brand and thanks Hamilton VW for having zero concern for your customers.

The Check Engine light came on on Wednesday and I had some time on Saturday, so I brought my car to Hamilton VW. I didn’t have an appointment or anything, I just showed up right when they opened hoping to get it. I was thinking it would be a sensor or something simple. Turns out, there was a problem with the intake manifold and it had to be replaced. They got the car right in a replaced it. On a Saturday, without an appointment. I was very pleasantly surprised that they were able to do this and, even with the short Saturday manning! The repair took 4 hours (which is probably normal for something like that) even though they said they would «have to work it in around other appointments» which is totally fair. And it was still done in 4 hours. This was only my second time in to Hamilton VW, but this is where I will be taking my car from here on! Thanks again!

Very easy transaction. I dealt with Rick who worked to find my specific car from other dealers. He found it within a couple of days, beat competitors pricing and was very friendly. I have been VW for a few years, and I will continue to use Hamilton Vw in the future.

I bought my 2013 TDI Passat here. My salesman, Anthony (no longer there) was really good. He was new and the dealership was really training him well. My experience was nothing less than great. I was treated with great customer service and respect. I left with my new car and a very good experience. I left my old car there for 2 days with no issues until I could get someone to drive it home.
I have since brought my car in every time for service. Sometimes with an appointment and some not. Every time, the staff was courteous and keep me well informed of what was happening with my car and how long it would take. Each time they gave me time estimates upon my arrival, they were pretty much spot on. Their waiting area is comfy and refreshments are available.
I just brought my car in this week due to an unexpected panel light display warning. I told them what it said and «no problem». I purchased the needed fluid (diesel AdBlue) for less than advertised on the web. The service tech came right out and waited until I finished paying and put the fluid in. Free of charge. I was in and out in 10 minutes, with no appointment.
If you are shopping for a new or used Volkswagen, I highly recommend Hamilton. I know I will be buying my next one there.

I’ve bought/​leased several cars from this dealership in the last 3 years. For every purchase or lease I worked closely with Pete Capriotti and it was a pleasant experience. He demonstrates seasoned experience, excellent customer service in an informative, helpful, polite manner. I would highly recommend Pete and their staff at Hamilton Volkswagen. Even though Ginny is behind the scenes and you don’t see her often, she is awesome too! :)

Bought a car for my Wife here, A CPO vehicle. We did our research and called ahead. Pete Capriotti would be our salesman and he told us he would have the vehicle ready for us when we got there later that evening. I was skeptical of buying a vehicle after the last experience I had at another dealership (unrelated to Hamilton VW/​Mazda), so I went in there with my guard up.
From the moment we met Pete, he eased our tension with his no pressure attitude. He had everything ready for us: all the spec sheets, service history, carfax, etc… After our test drive, we sat down to discuss the deal. Again I was positively overwhelmed by his attitude; easy-​going and low pressure. Pete and the rest of the staff at Hamilton VW were efficient and were accepting of our requests. All said, we were able to work out a deal in record time (based off my past car buying experiences). The paperwork was quick as well, with Jonathan Macres, the finance manager, equally as professional as Pete.
All said, we got the price we wanted, the financing rate we wanted, and the customer service and professionalism we deserve. I would highly suggest you consider Hamilton VW for your next vehicle. I know I will.

I found a car on the website and sent an inquiry email to the dealership. What i received back was a ‘no subject’ email with contact information in the body. I was skeptical about going here because all of the website pics were factory photos and the salesman who had emailed me wasn’t the most helpful. i will be the first to admit i am put off by pushy salesmen, but this guy didnt even seem interested in my business. His emails were short and didn’t answer any of my questions. When i said i wanted to come in for a test ride i got ‘sure see ya then’. i should have listened to my gut. I drove 45 min for a car that I was told was sold «last night». Yet, he made an appointment with me last night via email for a test drive today. He even tried denying the email for the appointment. I told him it would have been nice to know that before I drove here. After he gave me an empty apology, I just walked out. Very poor customer service. I won’t be back again.

I took my Jetta here three times for servicing before it got totaled. Everyone I dealt with was helpful and gave me clear explanations when needed regarding why certain parts (brakes, tires, rims) needed to be replaced. The prices always seemed fair, and one time the owner was even wiling to honor a coupon several days after the expiration date.
Unfortunately, I can’t give this place more than three stars. The last time I was there, when I dropped my car off to have some of the tires and rims replaced, they gave me a ride back to my apartment and said that they’d call me later that day when the car was done and would come pick me up. Around 5:00, I got a call telling me that my car was all set, but that everyone who could have picked me up had gone home for the day. As a result, I ended up having to walk to the place (luckily only about two miles), where I received no apology after arriving. You just don’t do that to customers.

The service here, especially if you did not buy your car here, is absolutely horrible. I went here b/​c my boyfriend leases from here. But I would NOT recommend ever taking your car to get serviced here. The service managers (I dealt with two) were cold, rude, no empathy, and lacked customer service skills. My boyfriend had a good experience when he signed his lease. Go figure. Buy? Sure, they will be great. Service? Um, not so much.

We took our ’12 Passat in for a headlight issue. First, Ginny Pizziolli was condescending from go. We explained the bulb had gone out and there had been issues with it intermittently being out only when we turned the lights on and how this was a big issue on the ’12 Passats. When the service guy come back to tell us about «this spirally thing in the bulb» like we were idiots, we explained in greater detailed that we believed it was the housing, not just the bulb. They wanted us to purchase 70 $ bulbs, but we refused. We went down the way, bought new bulbs, and the head light was still out. We called them back to bring it back in and Ginny explained how no after market bulb would work (nevermind that the other after market bulbs worked and are still working on the passenger), and they wouldn’t touch it without us buying the 70 $ bulbs. Lesson: This dealership has crappy service, rude employees, and deaf service people. Complaint to VWoA made. We won’t be back.

I had a wonderful experience at Hamilton VW. Bill Levin was our salesperson and he was kind, considerate, helpful, and great. After a difficult situation with another VW dealer, I really appreciated the ease with which I was able to get a new car. Mr. Levin made this process easy and seamless and the Manager, Nick, that we met with while going over details was also a winner.
If you want a new or used VW car — this is the place to shop. It was easy. They are very fine.

After speaking with Pete Capriotto 4 – 5 times, I drove from PA to buy a car he swore up and down would be waiting for me. When I got there, they had me wait half an hr just to tell me it sold while I was on my way there. He then had the balls to try to interest me in another car. He either knew it was sold and was but trying to get me in regardless, or he was too incompetent to know another salesman was selling it from under his nose. Avoid these jack asses.

All-​around great experience. We bought a Tiguan here from Pete Capriotti. After visiting five or six other dealerships in the area, we were prepared for the worst when we came in. This place couldn’t have surprised us more. Pete knew everything about the car and was extremely low-​pressure (this was the only dealer we visited where we were allowed to just go home after the test drive without hearing the dread phrases «What can I do to get you to sign today?» and «Can you wait here in the office while I get my sales manager?»). Before we went out on our test drive, he gave us an incredibly in-​depth tour of everything the car had — we wouldn’t have noticed many of the features without that walkthrough. Pete seemed to be genuinely interested in the cars he was selling.
When we came back to make the purchase, I was wary about making the final deal after experiences we’d had at other dealers (a Toyota dealer we’d visited a few days earlier «forgot» to subtract the value of our trade-​in until we pointed it out; another offered a massive down payment and kept pointing out how low the monthly payments were). Instead… all the numbers checked out. No gimmicks. We had a reasonable down payment and got a great deal on the car.
One of the perks that this particular dealership offers is free oil changes for the life of your car. So we’ve been here a few times for service, but haven’t had to pay much at all: oil changes are free, annual checkups are free. The only time we had to pay was after getting a flat tire, and the rates were very fair: $ 16 to patch the tire, $ 99 to re-​align our tires.
Recommended!

I purchased my daughters first car here. It was her dream to have a VW convertible Beetle. I made it happen a few years ago with a used 2004. It had low mileage it was in great shape. I did not want her to have the issues which I faced with a cheep car that was always in the shop. I wanted her to be safe and have this car for some years. Well, I got into it one day and discovered a banging when the car slowed down to a stop. I took it to a mechanic and he said that it was the transmission. He could replace it but according to my mechanic he said it would cost $ 5000.00 to fix and they would not guarantee the work. My jaw dropped and I asked why? He said that VW knows about these transmission problems and they have not fixed the problem. So, I took the car back to where I purchased the car Hamilton VW. They looked at the car and told me that they could fix it for $ 6000.00. This car was in beautiful condition with only 55,000 miles on it. I went home and Googled 2004 VW Beetle Transmissions and discovered that hundreds of owners like myself faced the same issue. I even went to the government web site to see if any recalls had been issued. There I discovered many complaints with owners inquiring about when they were going to issue a recall. Do yourself a favor and Google VW Transmissions before making a purchase. Check out
forums as well. As for Hamilton Volkswagen I guess they are the same as any dealer but I think that they should stand behind the product they sell.

Overall:
I could not be more pleased with my car buying experience with Tom Gingras and Hamilton Volkswagen. I would highly recommend Tom and Hamilton VW.
Initial looking at cars and price negotiation:
Tom was very knowledgeable about the car I was interested. Also, he was very prompt in answering any questions whether by phone or email. I was very pleased with the ease and prompt responses during the negotiations process (conducted mostly by email and phone).
Closing process:
Unlike some other dealers in my past, Hamilton VW did not pressure me to buy certain add-​ons, but they shared what they were and did not ask twice when I said that I didn’t want it. Also, Tom spent a lot of time showing me in-​depth all the great features of the VW I bought — I really appreciated it.

After years of driving «hand me downs» and buckets, I bought my first NEW car from Hamilton Volkswagen in the spring of 2009. After doing my due diligence, I test drove several manufacturers but knew in my heart that VW was the way to go (I previously had a Jetta).
I first went to Princeton VW first, and while I appreciate it when cars salespeople are not all over you as you browse through the lot, the people here (I’ve been here more than once) seemed pretty uninterested in selling cars (which was a real shame because I was prepared to transact that day).
Hamilton, however, was much more attentive. The salespeople are friendly but not overbearing. Everyone is very knowledgeable, they have a good selection of inventory, and what they don’t have (my mom wanted a very specific model in the Jetta wagon and they ordered it and got it in no time — she came and got her car after I had such a good experience with mine).
When it came to agreeing on a price, I had done my homework, knew the invoice amount, and knew how much I should be getting on my trade. To call it «haggling» would be an overstatement, as I was able to talk them down significantly in price without much struggle.
Taking the car in for oil changes/​maintenance checks are a breeze here, as the waiting room is comfortable and the staff is very friendly (especially Virginia!).
While I have moved very close to the city and was forced to trade my VW in (by the way, I traded it in here, and got a pretty fair trade value), I would definitely go back here to buy another car.