Trenton Orthopedic Group PA

No wonder I got a ‘same day’ appointment. At a glance, and knowing my experience is marred by terrible pain, it seems the people who work here are bottom of the barrel. And the doctor I saw, whom I won’t name, was arrogant and flippant and cut off every single one of my sentences. Some of the front desk girls were decent-​but others looked like they just came from rehab and made it very apparent that i was one of the last patients of the day and would like to ‘shoo’ me out the door. They were little to no help. I will never NEVER ‘cheat’ on the Rothman Institute again, pain or no pain.

I went to this place for the first time 2 years ago to get a prescription for new prosthetics. I was in and out with no problem within 5 mins. I was really happy with this place. Now, 2 years later I have been calling for a month now for a new prescription to get another set of new prosthetics. I have been told every time it is in «review». It DOES NOT take a month to write a simple prescription considering I had NO problems the first time. I have been polite and respectful each time I have called. Well, I called again this morning and the person that answered sounded like a complete miserable b*tch. She was beyond rude to me and every time I tried to explain the situation she just would cut me off and put me on hold then send me to the supervisors voicemail. I called back again saying that I didn’t want a voicemail, I really needed to talk to the supervisor. Again, she cut me off and sent me to the voicemail. I called back AGAIN and she did the same thing, but this time I have had it and screamed at her and she again didn’t listen and just put me on hold. Who treats their patients this way??? I work in customer service and would never get away with something like that. I called again and this time another person answered. But I guess she heard of me calling so much that she did the same thing after I asked her to please not put me on hold and just let me explain the situation she cut me off and put me on hold and trasfered me to the supervisors voicemail also. I basically gave up and left a message and broke down crying because I have been doing this since 11÷7÷12 and it is now 12÷5÷12 and I haven’t gotten any help at all. I’m so disgusted with this place and the people that work there. I would not recommend this office at all! Save yourself the headache and pain and go to a doctors office that actually CARES about their patients.
**** I added another star because one of the employees is amazing, her name is Anne and she has always been caring, sweet and kind to me every time I have called and spoken with her.****