Trentons Rental Management & Investor Services

i am searching for a property management company, and left a message on TRM’s customer inquiry page. Around 2 pm a very rude gentleman called. I had been in the hospital all morning with a broken wrist and was in great pain. My son answered the phone and could not understand what the man was saying, so he handed the phone to my other son. This man was talking uncomprehendingly, and would not allow my son to speak to him. My son then handed me the phone and this man was screaming at me about leaving two messages for him to respond to my inquiry. I explained to the man that i was injured and on medication that confused my speech and asked if he could call me back. He continued to yell at me and then hung up abruptly.
If this is the way the company treats a perspective client, I would never use their services.

Stay Away.
I just cancelled my agreement with this firm, effective immediately. I hired them in June, and like Sandra T, I too wish I had done more research before bringing them on.
This article speaks volumes:
While I cannot validate the content, having dealt with Chris I definitely believe it.
I found Chris to be very unprofessional, condescending, and rude. He has said, on multiple occasions, that he «isn’t making any money off of me», as if he’s doing me a favor by charging me what he charges. He condescends in virtually every response, as if you’re an idiot for asking any questions.
I have a laundry list of problems with this company, but I don’t care to list them here. Just stay away. If I could give this ZERO stars, I would.
He is cheaper than others, but this is a very good lesson that you get what you pay for and I would never ever recommend this firm to anybody.

I was hoping to get help managing a rental property that we had been self managing for several years. The house was rented and the rent was being paid within a reasonable time, but we wanted someone to conduct quarterly inspections, repairs and when the time came helping us turn the property over. Well — I wish I had read the other review before we hired them. They never tried to collect the rent –I still had to do all the leg work. They inspected the property one time when I informed them that the water bill was very high and thought there might be a leak… they said no leak and the tenant must be using a lot of water. Well, when the renters vacated both toilets were running, a pipe in the basement was leaking and the sink was leaking — which completely destroyed the kitchen floor. No other inspection of the property must have been completed as promised as there was a lot of long term damage done to the house. They also said any back rent owed was out problem as they couldn’t be of assistance once the property was vacant (not that they provided any when it was occupied).
To add insult to injury I scheduled time with them to access and provide a quote to have the house repaired to get it ready for rent again and they didn’t show for 3 days — then said that they key they had didn’t work (I think they lost our key) and then kept us waiting for 3 hours at the property and never showed up!
When I called the office I was often kept on hold for a ½ hour or more, calls and emails were not returned and many, many excuses were made for why things were not done. Both the owner and his staff are far from professional…
I should have used better judgement before hiring them and feel that any money them was a total waste.
If you have rental property in the area, do it yourself of find a more reputable and reliable management company.

A Big Disappointment
My elderly aunt, who lives on the west coast, had a deadbeat tenant living in her house in Trenton. She wanted him evicted and I agreed to help her out.
I did a Google search for Property managers in Trenton and that is how I found Trenton Property Management. We got off to a good start and within three months, they had the deadbeat tenant evicted. I was very pleased.
At this point, services started going downhill. The tenant who was evicted brought in one months rent for $ 750 but the money mysteriously disappeared. It took me two months and four requests to get my money back!
The property manager had to get the house ready for rent and got a bid of $ 3,500, which I promptly paid. The money was to be used to get the house ready for inspection after which a new tenant would be moved in. After three months of false promises and delays blamed on the Department of Inspections, I came to the conclusion that something was wrong. I called Hamilton Township and asked how long it takes to get an inspection and they told me it takes three or four days!
It was at this point, I realized that Trenton Property Management was deceiving me so I terminated their services the next day and hired a new property manager. He went out to the property and reported to me that the house had not been properly prepped for inspection. There was a worker there who was complaining he had allegedly not yet been paid because Chris Carlino told him that I hadn’t paid yet. It was then obvious that the reason the house was never inspected was because the property manager failed to get it ready for inspection. My new property manager called and scheduled an inspection a few days later and it failed miserably.
When I called Trenton Property Management to ask for a partial refund for the work not completed, the owner, Mr. Chris Carlino became very agitated, raised his voice and hung up on me.
I have also heard through the grapevine that when Trenton Property Management submits a bid to a client, they allegedly add on another $ 500 for themselves but it is hearsay and I have no way to verify this. I will say, however, that it came from a very reliable source.
I would advise potential landlords who are in need of a property manager to avoid Trenton Property Management. Otherwise, «you’ll be sorry».