AT&T

Find another AT&T store to do business with. I made 4 trips to this location to return an iPhone for the $ 200 credit. Each time they found something else that needed repair (screen, start button, etc.)
Could have been done in one freaking visit.
Big Joe is a complete moron.
Lost my business going forward.

Went in on a less than busy Saturday night. All salespeople were busy with the exception of the greeter. We were next on the list for help. 45 minutes later, we were finally helped even though there were people behind the counter doing nothing. Everything went fine after our service person came, except for all of the updates he tried. Honestly, try selling me the store, why don’t you? He took that as a challenge despite my continual no!
I cannot imagine how this place would operate on a semi busy or busy night.

I’m baffled at the poor reviews of this store. We’ve been going there since they opened and have had nothing but attentive, courteous, friendly and helpful service there every time we’ve gone there. And we haven’t gone there just to buy phones — we’ve gone there with silly questions about phone features, complaints about a cell phone case (they replaced it), and lengthy inquiries about future phones. Each time they helped us without rushing us, and often called other associates over when they were done with other customers. I’ve stopped in at other AT&T stores and had no problems there either, but this is the one we always go back to. I would recommend them in a heartbeat.

Very unprofessional, under-​trained, and poor service. I was talking with a person about my phone bill trying to figure out the details of bill. Then, all the sudden the AT&T person who was helping another customer says to her college don’t argue with him its pointless. Next, I asked for the manager and she couldn’t even help me. By this time, I didn’t want to waste anymore time so I asked for the 800 number and has to wait another 20mins or so to get an explanation.

Awful service. This store could truly care less when you walk through the door who you are and what you are there to do.
This store does not believe in customer service, efficiency or attention.
If you have to have AT&T service, visit another location.

My husband and I bought two iPhones from this location awhile back and the service was quick and painless. After that experience, I would have rated them four stars.
However, I wasn’t big into Unilocal then and didn’t think about writing a review.
So fast forward two years, and we went in to see about adding a line to our family plan for my parents. The staff was nice enough, and after we walked out of the store with a new phone, I would have still rated them four stars.
However, the phone is being returned since we received faulty information from the rep who assisted us.
We had asked about the possibility of getting a free microcell (service booster) in case my parents had poor service at their home, and we were told that all we had to do is call AT&T Customer Service and they’d take care of it. Which sounded perfectly plausible. Until we actually called them and they said they have NOTHING to do with handing out microcells – that it’s up to the individual store location. After explaining the whole story, the CSR updated the service address (a different state) and noted it, saying it may help us at the local store.
But it didn’t. When I called and explained everything to the local AT&T store rep, said she’d have to talk to a manager and call me back, and it would be that day. Fast forward 24 hours and I still hadn’t received my call back, so I called and got a manager (who I had to explain everything to again) and was told she could not authorize a microcell but she could give me a $ 50 discount (so it would be $ 150).
Seriously?
So your store sold me a phone (without asking for OR checking the service area where the phone would be used), implied we’d have no problem getting a microcell with customer service if we needed it, and now that the phone won’t work in a low service (half a bar) area, you won’t help other than a $ 50 discount?
Maybe I’m expecting too much, but I expected more than I got. The phone will be returned, thankyouverymuch. And I learned that you’re best off researching everything and knowing all the right questions to ask, otherwise you may get screwed.
So, with this 2-​star experience and our past 4-​star experience, they land at 3 stars.