Neiman Marcus

Worst Customer service in women’s shoe department! I was just there yesterday trying to shop in women’s shoe department! 2 ladies were there hardly acknowledged that i was even there. asked one of them for a shoe size and she gave me a brief rude answer while texting on her cell phone, did not even look me in the eye! I would never buy anything from Neiman marcus after my experience yesterday! Huge loss for Neimans. CUSTOMER SERVICE SHOULD ALWAYS COME FIRST AND IF THATS LACKING, YOU WILL HAVE LESS TO NO CUSTOMERS IN THE FUTURE!

Bruce in men’s clothing is the man, that’s all I can say. He is the reason I am giving this place 5 stars. Most other employees are very vapid and don’t hide that they are basically head hunters. Bruce gets 5 stars because he allows you to see his personality. I feel like most sales associates go into robot mode when they clock in and only worry about their commission. They REALLY need to remember that they are just regular people. Act friendly and don’t make it obvious you just want a sale.
I don’t care for most of the selection, it’s full of lame brands like PRPS and the sneakers are… Blingy and not tasteful.

I never used to shop at Neimans because I felt the sales associates were pretentious and rude, but Vicki Gorman in handbags proved me wrong. She was sweet, knowledgable and didn’t pressure me into any purchases. She was nice enough to lend me her phone when mine died to call my bank when they shut off my card (typical! Lol). She wished me a happy birthday and gave me a hug, which I needed! I couldn’t recommend shopping with her more, and I will continue to buy my bags from her! Thanks for all your help Vicki!

The only department I went in was the shoes and my experience was less than pleasant. I’ve been in there before just to look because I can’t afford to buy my own Louboutins, but this time I was going to actually pick one out as a gift for myself. I can’t speak for other employees and stores but I was treated as if I was wasting their time. Other people were there to try on shoes and no one asked me if I needed help but helped others who got there after me. I felt like I didn’t belong because of how I was treated and almost felt discriminated against because I’m only a teenager and wasn’t carrying a Louis Vuitton bag. When I did get help, they didn’t seem like they wanted to help me at all and were disinterested.

Price with standing, since well everything costs you a arm and a leg obviously if you come here. lol But id just like to comment on the staff, sales reps, sales associates whatever you want to call them. I can say every time ive come here everyone has always been super friendly and I know many by name. You could say thats because they are trying to make a sale, and maybe so, but its still a fact in my personal experience every time ive come here everyone has been really good to me. Eddie, Claudia, Chad, Tina, Kathleen, Sandy, Leon, Veronica everyone ive ever spoken to has been super friendly to me.
So for that I gotta give them 5 stars. Some of the most pleasant shopping experience ive had personally. Again price sucks, since of course everything here is hella expensive, but if we dont take that into account. In terms of staff top notch from what ive ever dealt with.

Oh you are all so silly, the sales people HAVE to act that way so you will think it is THE BEST «high end store.» They want to make you feel as though you can’t afford it, so you buy something to prove to them that you can… Just an old old sales technique:))). Don’t be intimidated. Laugh it off. I am not rating the store, but I am trying to return items that I purchased online and they have made a mess of it. The merchandise was poor quality and I received the same box and merchandise back that FedEx picked up to return for a refund… Hope it works out!!! Buyer beware.

3 stars is pretty accurate. I’ve had some TERRIBLE encounters w/​NM, but the service I encountered at the CUSP dept more than made up for it.
I had a $ 150 gift card for NM and needed to spend it before it expired.
Long story short, there is an EXTREMELY RUDE and condescending lady working in the purse dept near Tory Burch/​MBMJ/​Rebecca Minkoff purses who reduced me to tears after yelling at me, accusing me of mistaking NM for Macys, and pretty much insinuating that I wasn’t worthy of shopping at her «high end store» where «all the purses we offer are much higher than your price point».
(To be fair, I’ve browsed the purses at NM before and have found the SA at the YSL counter to be extremely helpful, patient, gracious, and accommodating.)
I ended up in the Cusp section upstairs, determined to spend my gift card. I met Larita there, who is the sole reason I will continue to shop at NM. She was so kind and helpful, and she gave me great suggestions as well. She never once rushed me or made me feel unwelcome. I walked out of the store 2 hours later (which is a lot for me), but happy and pleased with my new Theory pants!
If you do have to come here, either head straight to the men’s, «high end» purses, or Cusp sections. Everyone else I’ve tried to talk to is too cool for school, but the SAs in these sections will help you out.

I love Neiman Marcus. My most recent experience was at the Troy store a week ago. I had purchased a Chanel handbag at the Neiman’s in Chicago. To save sale tax I had it shipped. Once it arrived I decided it was all wrong for me. Living in Ohio, the nearest Neiman’s is in Troy. I called and they said there would not be a problem to return it for a refund so I made the 4 hour trip and was pleasantly surprised at the size of the store. Many Neiman’s are small. I spent over an hour at the Chanel boutique looking for a replacement the was more suited to my style. I really don’t want to get into why I bought the other one. It was just one of those buyers’ remorse things because I made a decision too quickly.
Anyway, Jennifer, the sales person was amazing. She dug out about dozen different bags and encouraged me to take my time and said on at least two occasions that a full refund was an option because she wanted me to be completely happy. My issue is that I have wanted a Chanel bag for years and was determined not to walk away without one. I narrowed it down to two and made the final decision. It resulted in a $ 1700 savings over the original one I bought in Chicago. I am completely satisfied with my choice and will not hesitate to make the 4 hour trip again for my second Chanel bag.

Oh Neimans… I have a love-​hate relationship with this store.
Pros:
–Decent selection for such a small store
–Probably one of the only places in MI you can buy Hermès scarves (my mother loves them)
–It’s generally quiet and not a ton of people.
–They validate Valet parking with any purchase, and it’s accepted at all 7 valet locations within the mall.
Cons:
–The employees will look at you like you’re a beggar off the street if you’re not dressed correctly.
–Some of the salespeople are stuck in the late 80s style-​wise.
–Salespeople are extremely pushy and sales-​driven. (Except for Barbara in Handbags, she is one of the sweetest ladies I have ever met. And her knowledge on the products is second-​to-​none.)
–The store is showing its age, it could really use a renovation.
All in all, I enjoy walking through and browsing, but I will usually end up taking my business to Saks or elsewhere.

Good for shoes and accessories, and tailoring. The more casual clothes (men’s sportswear) sometimes tend to be a little more guido-​ish sometimes, but I don’t really think that’s NM’s fault.
Service can sometimes be spotty, though, unless they get the feeling you are going to spend money with them.

They don’t take MasterCard or Visa… It’s 2013!

I have had multiple poor customer service experiences here.
I’ve also witnessed associates talking on their personal cell phones on the sales floor, which I find both rude and unprofessional. A number of times I have experienced associates completely ignore customers and not even greet them.
The team here seems more driven to make a sale rather than to find long-​time customers.
I will not shop this location again.

Service, service, service and that is what you’re get at «Needless Markup» or as some call it Neiman Marcus. Great staff with attention to deal but all this come at a price a high one. No issue on the service but oh my, can you get a coupon or something!!! TOO much too much. balance on price and service.

I love Neiman’s! This is my fav spot to buy cosmetics, shoes, sunglasses and handbags. The store could be better, but this is Michigan, so whatever. Barbara in handbags is AMAZING. Very kind, very cool, very stylish– you’d be crazy not to wait for her assistance. I find some of the best furs here, both real and faux if real isn’t yo thang. The shoe dept is a-​okay but could be a bit better. There is a nice selection though, and it works for retail therapy purposes. Neiman’s carries lots of Elizabeth and James, so that’s a plus. I think you will love it here, even if all you are doing is lusting.

This Neiman Marcus is such a mess. Coming from NYC, I am feeling like people in MI are used to this disaster of a store and are just happy to have it anyway. It looks like a perpetual sales rack and the selection is so horrible compared to what is available at NM in better markets. Yuck.

Hermes doesn’t give out boxes if the scarf is on sale :(. It’s still a beautiful scarf, just not perfect if it doesn’t come in a complete, nice packaging.

Okay — first thing’s first — I do not buy clothes here. Not because I don’t want to, but I simply cannot afford to, not even on the 2^nd floor (the third floor is where they keep the really good stuff, Chanel etc. The second floor is slightly more realistic — Theory etc.).
Now why would you torture yourself by going into a store that you can in no way afford? Here’s the thing — brand name cosmetics cost the same at Neiman Marcus as they do at Macy’s…at Nordstrom… at Sephora. But Neiman’s has this old-​school feel. The ceilings are high, the floors are marble, the display cases are pretty and the service is wonderful. And I like to buy my lipstick in a place full of gleaming glass and chrome, and Hermes scarves, and belgian chocolates. And then I like to go have a cocktail (a really true cocktail) at the counter at the Zodiac café and imagine all the ladies around me are wearing gloves.
And on my way out, peruse china that will never make it into my house, and shoes that I cost more then my rent. The way I see it, I SAVE money by going to Neiman’s because I can’t possibly buy anything but stuff to put on my face there. But, after a trip, I feel slightly richer, carrying my butterfly bag into my 2002 Accord, and driving home to a city that once had stores that gleamed just like that.
Note — it’s kind of a pain, and the only reason it’s not 5 stars — only Neiman Marcus, American Express and cash. The Zodiac takes JCB cards too.

My brother bought me a set of Kiehl’s face wash, lotion, and shaving cream a while ago which I really liked. I ran out so I went to Neiman’s and found what I needed. Nobody came over to help me but there were two women standing a couple of counters over carrying on a conversation but they were the first two I saw so I went over to pay. The woman who «helped» me was rude and condescending. I didn’t realize that they didn’t accept debit card. She acted like she couldn’t comprehend why I would not know that they would only take cash, check or Neiman Marcus card. The other woman had the audacity to chime in and tell me that I should walk over to Starbucks and get the money out of the ATM. Needless to say I walked right out of there and on to Nordstrom where they sold the same exact product but with much better service and they accepted my debit card. The two stars is only because the store was very nice and had nice products